We receive a ton of e-mails from Comcast customers (and customers of all cable/internet/phone companies) about having to spend multiple days waiting for techs to install or fix their service. But most stories end — either happily or with the customer just giving up — around the third or fourth visit. That’s why we were so blown over by the story of one customer in Washington state whose ordeal with the reigning Worst Company In America has gone on for over four years. [More]
Comcast May Not Have Rights To Stream TV To Tablets
By January 12, 2011
Comcast is working furiously to get its programming onto iPads and other tablet computers, even cutting deals with hardware providers like Samsung. But there’s just one little problem: the company may not have the rights to stream shows without first negotiating with the companies that own them. [More]
Comcast Makes Me Give Up Phone Number I Had For 24 Years
By November 1, 2010
Doris switched from Verizon to Comcast’s Xfinity phone service, assured she’d be able to take her longtime phone number with her. Comcast being Comcast, this wasn’t so and now all sorts of people, including Doris’s daughter, get a “not in service” number when they try to call her. [More]
Oops, Comcast Didn't Really Increase Your Internet Connection Speed
By August 20, 2010
Robert writes that he received an exciting e-mail from his Internet provider, Comcast. They were giving him a better connection! Faster downloads! Then Comcast followed up a few days later to say, approximately, “hey, remember that e-mail we sent saying that your Internet connection is faster now? Yeah, it’s not actually true.”
[More]
How Many Comcast Techs Does It Take To Hook Up A TiVo?
By April 8, 2010
Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]
NBC And Comcast Get Financing For The Mergepocalypse
By March 25, 2010
Reuters is reporting that NBC and Comcast have secured financing for their proposed merger. And I beheld when he had opened the sixth seal, and, lo, there was a great earthquake; and the sun became black as sackcloth of hair, and the moon became as blood. [More]
Insider's Guide To DIY Comcast Troubleshooting
By March 12, 2010
Why waste another sick day waiting for a tech to never show up when you can troubleshoot it yourself? Tossed over the transom by some anonymous insider, here’s a how to on solving many problems with your Comcast internet, TV, or digital voice, like a big boy. [More]
Xfinity Is Apparently How Long You Must Wait For Comcast To Fix Your Cable
By March 4, 2010
Reader Aaron directs us to his recent delightful experience with Comcast’s internet service. The tale begins when he finds the cable that is supposed to be supplying Comcast to his thirsty computer… draped across his driveway. This event causes one of those Kafkaesque situations where the tech guy calls to make sure you are home, even though the CSR said you didn’t need to be home, and then the tech doesn’t show up because he says you said you weren’t home, but you clearly were home, even though you didn’t need to be home…
Aaron says: [More]
And Now… The Reader Submitted Comcast Xfinity PornLogos
By March 1, 2010
Xfinity is Comcast’s new name for itself. We said it sounded like a porno company and you agreed. We tried our best (or at least the best we could do in, like, 15 minutes) to make the logo as porn-o-riffic as possible. You guys took it to the next level. Comcast, here are three new logos for you to chose from.
Comcast Claims Your Cable Modem For The Nation Of Comcastlandia
By February 19, 2010
Jim owns a cable modem. It got old, so he got a new one. Now Comcast has claimed the old one as their property, says it has not been returned, and wants money. Jim does not want to relinquish the money, or the modem, to Comcastlandia and their colonization attempts. [More]
Comcast Employee Found With Throat Slashed — Just A Workplace Accident
By February 11, 2010
Police in Branford, CT say they are no longer investigating an incident where a Comcast employee was found unconscious with his throat slashed inside the fenced-off parking lot of a service center. Apparently, the knife-wound was simply a workplace accident. [More]
Comcast Rebranding Itself As "Xfinity"
By February 3, 2010
Comcast has decided to give up and rebrand its cable and internet offerings as “Xfinity,” which to us sounds like a company that would make porn. Sorry, but it does. [More]
