Ad Watchdog Asks Comcast To Stop Bragging That Xfinity Is “Fastest In The Nation”

Ad Watchdog Asks Comcast To Stop Bragging That Xfinity Is “Fastest In The Nation”

Despite an FCC study showing Verizon FiOS with the fastest download speeds, Comcast’s ads for its Xfinity internet service proudly claim that it’s the “fastest in the nation.” Now the Better Business Bureau’s ad watchdog has recommended that the Kabletown folks stop being so boastful. [More]

Comcast Requires 5 E-Mails To Not Remove Birds From Outdoor Cable Box

Comcast Requires 5 E-Mails To Not Remove Birds From Outdoor Cable Box

Imagine that one day you notice that a box from which several Comcast connections sprout has recently become home to a nest of birds. Probably not a good thing for folks’ cable and Internet connections, but it seems like something that should be easily resolved with a simple e-mail to Comcast, right? Well, welcome to Kabletown… [More]

Comcast Refuses To Believe I Didn't Open An Account When I Was 16 At A House I Didn't Live In

Comcast Refuses To Believe I Didn't Open An Account When I Was 16 At A House I Didn't Live In

We know that some unscrupulous people out there will try to pull one over on a cable/phone/utility company by simply claiming that the person who owes them a big bill is a previous, unrelated tenant. But if you have several documents proving that you are indeed the new tenant, that should be sufficient. Right? Oh wait… this is Comcast we’re talking about. [More]

Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet

Comcast To Remove 250GB Data Cap. Don't Celebrate Just Yet

Following the recent news that Comcast would not count any of its own Xfinity streaming video services against Internet customers’ 250GB data cap, the folks at Kabletown have announced they is doing away with that cap — and replacing it with tiered data plans. [More]

Netflix CEO Rips Comcast On Net Neutrality

Netflix CEO Rips Comcast On Net Neutrality

It’s been a few weeks since Comcast announced that data chewed up by customers who use the cable company’s Xfinity Xbox app won’t count toward their monthly data cap. The move ignited a debate over whether or not Comcast was unfairly making its product more readily available than those provided by others, like perhaps… Netflix. Well, yesterday, Netflix CEO Reed Hastings decided it was time to make his position known. [More]

Comcast Thinks Data Caps Shouldn't Apply To Its Xbox Streaming Service

Comcast Thinks Data Caps Shouldn't Apply To Its Xbox Streaming Service

This week, Microsoft is adding new streaming video applications from HBO Go, Major League Baseball and Xfinity from Comcast. And while announcing that new streaming video service, Xfinity’s overlord Comcast say the traffic from the streaming video service won’t count against Comcast’s 250GB monthly data cap. [More]

Thousands Of Floridians Line Up To Remind Us That Not Everyone Has A 52" 3D TV

Thousands Of Floridians Line Up To Remind Us That Not Everyone Has A 52" 3D TV

It’s been years since over-the-air broadcasts switched to a digital signal, requiring everyone with an old school TV and an antenna to go out and get a set-top converter box so they can drool over Mark Harmon on NCIS. But lest you think that means everyone has jumped on the digital bandwagon, there are still pockets of TV viewers living in an analog world. [More]

How To Say No To Arbitration With Your Cable Company

How To Say No To Arbitration With Your Cable Company

Here’s something neat. Comcast, Time Warner Cable, and Cablevision/Optimum actually let customers opt out of arbitration when they sign up. If you don’t want to give up your right to personally sue them in a court of law and be forced into a kangaroo court overseen by a judge whose fees are paid for by the company you’re suing, Cablevision will let you. The caveat is that you have to tell them within 30 days of signing your contract. Here’s the links and relevant contract language to opt-out: [More]

Update: Comcast Sends You To Collections For Bill You Already Paid

Update: Comcast Sends You To Collections For Bill You Already Paid

Last week we brought you the story of Bruce, whom Comcast had sent to collections over a bill he should have never been charged in the first place. After his story went up, Comcast reached out through us to Bruce to give him sweet satisfaction. [More]

Would You Trust Comcast With Your Home Security?

Would You Trust Comcast With Your Home Security?

Obviously quite unsatisfied with consistently being rated at the bottom of the barrel for providing cable, phone and internet service, Comcast has decided to show it can excel at being inept in new and exciting fields by launching Comcast Xfinity Home Security service in handful of markets. [More]

Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)

Comcast Customers Now Have On-Demand Access To Prime-Time Shows From All Networks (Except The CW)

In an effort to actually provide its hordes of unhappy customers with something useful for their cable dollar, Comcast has announced that it has made deals to bring almost every prime-time network show to its on-demand lineup. [More]

Comcast's Xfinity Extreme 105: Pay More To Reach Download Cap Even Faster

Comcast's Xfinity Extreme 105: Pay More To Reach Download Cap Even Faster

Today, our friends at Comcast announced their new tier of Comcastically fast broadband service in 40 metropolitan areas. It promises speeds of up to 105 Mbps. Zoom! The future is here. So, with that zippy download speed, Xfinity Extreme get higher download caps, right? [More]

Comcast Has Been To My House 12 Times, Still No Cable

Comcast Has Been To My House 12 Times, Still No Cable

We receive a ton of e-mails from Comcast customers (and customers of all cable/internet/phone companies) about having to spend multiple days waiting for techs to install or fix their service. But most stories end — either happily or with the customer just giving up — around the third or fourth visit. That’s why we were so blown over by the story of one customer in Washington state whose ordeal with the reigning Worst Company In America has gone on for over four years. [More]

Comcast May Not Have Rights To Stream TV To Tablets

Comcast May Not Have Rights To Stream TV To Tablets

Comcast is working furiously to get its programming onto iPads and other tablet computers, even cutting deals with hardware providers like Samsung. But there’s just one little problem: the company may not have the rights to stream shows without first negotiating with the companies that own them. [More]

Comcast Makes Me Give Up Phone Number I Had For 24 Years

Comcast Makes Me Give Up Phone Number I Had For 24 Years

Doris switched from Verizon to Comcast’s Xfinity phone service, assured she’d be able to take her longtime phone number with her. Comcast being Comcast, this wasn’t so and now all sorts of people, including Doris’s daughter, get a “not in service” number when they try to call her. [More]

Oops, Comcast Didn't Really Increase Your Internet Connection Speed

Oops, Comcast Didn't Really Increase Your Internet Connection Speed

Robert writes that he received an exciting e-mail from his Internet provider, Comcast. They were giving him a better connection! Faster downloads! Then Comcast followed up a few days later to say, approximately, “hey, remember that e-mail we sent saying that your Internet connection is faster now? Yeah, it’s not actually true.”
[More]

How Many Comcast Techs Does It Take To Hook Up A TiVo?

How Many Comcast Techs Does It Take To Hook Up A TiVo?

Riddle me this, Batman. How many Comcast cable techs does it take to install a TiVo? We’d love to give you an answer, but we can’t because reader Lynn still hasn’t got a working TiVo after 3 appointments. Whoooops. [More]

NBC And Comcast Get Financing For The Mergepocalypse

NBC And Comcast Get Financing For The Mergepocalypse

Reuters is reporting that NBC and Comcast have secured financing for their proposed merger. And I beheld when he had opened the sixth seal, and, lo, there was a great earthquake; and the sun became black as sackcloth of hair, and the moon became as blood. [More]