Got A Burning Need To Stream Old Video Games Though Your Cable Box? Comcast And EA Have A Service For You

Got A Burning Need To Stream Old Video Games Though Your Cable Box? Comcast And EA Have A Service For You

The only two companies ever to win Consumerist’s Worst Company In America award more than once are now teaming up for realsies. Comcast and EA are unveiling a new set-top streaming gaming service together, and it looks like a resounding “meh.” [More]

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast’s X1 Platform Might Have “National Known Issue” Stopping It From Actually Working

Comcast is really pleased with their Xfinity X1 platform, the set-top app-running digital-tuning computer that is their latest interpretation on the cable box. And it does indeed do some nifty things! But it’s also had some pretty bad, extremely widespread issues. And if what one customer service rep told a customer is true, it seems that far from being something sporadic and unpredictable, the problems with the X1 may instead be known issues that Comcast has yet to fix. [More]

Comcast Customers Sue Cable Giant For Making Their Home Routers Into Wifi Hotspots

Comcast Customers Sue Cable Giant For Making Their Home Routers Into Wifi Hotspots

Of course Comcast customers can connect to Comcast wifi at home. That’s the point. But Comcast wants Comcast customers to be able to connect to Comcast wifi no matter where they are. To that end, they’re building a massive nationwide network of hotspots for their Xfinity customers… by using their other Xfinity customers as a source. The service has been controversial since Comcast first announced it, and now that controversy has turned into legal trouble. [More]

(Mr.TinDC)

Comcast Customers Complain About E-Mails Pushing Modem Upgrades

It’s nothing new for a cable company to send out e-mails urging customers to upgrade to the latest technology. It’s another for those e-mails to include links that automatically opt you in to that upgrade without warning. [More]

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

Massive Comcast Outage Appears To Be Striking Nationwide (Update)

ANOTHER UPDATE: Looks like there is a repeat of Monday’s outage, with Comcast confirming that there it is looking into problems with its X1 service. [More]

Comcast filed this application with the Patent and Trademark folks on Oct. 20.

Comcast Trademarks “True Gig” Name For High-Speed Service It May Someday Launch

It’s not surprising that a company that thought “Xfinity” sounded like a good name for a broadband Internet service and not a strip club with a cheeseball neon sign has come up with an eye-roll-worthy name for the ultra-high speed broadband tier it has yet to reveal. [More]

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Comcast Solves Customer Service Issue, Keeps Calling To Solve It

Hey, remember reader Karen, who had trouble convincing Comcast that they had somehow locked her out of all online access to her accounts? She spent more than two weeks fighting her own one-woman Battle of Kabletown, finally getting the attention of the ComcastCares team with Consumerist’s help. It looked like everything worked out for her. It did…except for how Comcast continued to call her about her open “trouble ticket” for days. [More]

Here’s Why You Should Think Twice About Using AT&T Or Comcast WiFi Hotspots

Here’s Why You Should Think Twice About Using AT&T Or Comcast WiFi Hotspots

If you’re a customer of AT&T or Comcast, you’re probably very aware of these two companies’ efforts to create massive networks of free WiFi for their subscribers to use when away from home. But a new report shows just how easy it is for an unseemly character to fake one of these hotspots and steal your information. [More]

Comcast hinted at adding streaming games to their X1 platform with a confused commercial last May.

Comcast Commercial Claims Their Fast In-Home WiFi Can Make Your Offline Game Work Better

Comcast’s been irking a large segment of the internet again this week. This time, though, it doesn’t have anything to do with their pro-merger mania, their stance on net neutrality, or the problems with their actual service. The latest kerfuffle is all about a thirty-second commercial — one that doesn’t even seem to get the basics of its own technology right. [More]

Is Comcast’s HBO-Included ‘Internet Plus’ Worth It?

Is Comcast’s HBO-Included ‘Internet Plus’ Worth It?

Yesterday, we told you of rumors that Comcast was going to launch a service dubbed Internet Plus that gives customers Internet access, a handful of cable channels and HBO (along with HBO Go) for significantly less than what you’d pay for a full Internet, basic cable, and HBO package. Today, Comcast confirmed the limited-time package so we can look at the specifics to determine if it’s a good deal. [More]

Source: Comcast X1 Upgrades Only Being Made Available To New Triple-Play Customers

Source: Comcast X1 Upgrades Only Being Made Available To New Triple-Play Customers

If you’re a paying, longtime Comcast customer who has been thinking of upgrading to the much-touted cloud-based X1 platform, you may have to get in line behind new customers — more precisely, only those new customers who want to subscribe to a Triple-Play cable/Internet/phone bundle. [More]

Comcast won the Worst Company In America title in 2010. EA won back-to-back titles in 2012 and 2013.

Worst Company Champs Comcast & EA Team Up To Let You Play Games Through Set-Top Box

Two of the most-reviled companies in America — cable colossus Comcast and gaming Goliath Electronic Arts — appear to be working together, presumably to figure out a way to nickel-and-dime customers and then provide them horrible customer service, via a new gaming system that serves up “console-quality” games through Comcast’s set-top boxes. [More]

Comcast Now Testing Prepaid Cable Service, But With No Sports Channels Or HD

Comcast Now Testing Prepaid Cable Service, But With No Sports Channels Or HD

Earlier this year, Comcast started testing prepaid Internet service for consumers in the Philadelphia area. Now the nation’s cable provider is trying out a prepaid (non-HD) TV service that offers a few dozen channels (but no ESPNs, Nickelodeon, or MTV) and costs anywhere from $15/week to $45/month. [More]

Abe would not approve of his $5 bill being associated with this bad offer. Then again, he died 100 years before Comcast was founded. (Photo: frankieleon)

Comcast Thinks $5 Discount Is All Customers Need To Give Up 95% Of Monthly Data Allotment

More than a year after Time Warner Cable somehow began suckering people into severely limiting their broadband usage to only 5GB/month — the equivalent of a few HD Netflix movies — for a mere $5 drop in monthly rates, Comcast has decided it wants in on this sucker’s bet too. [More]

(Steve Rhodes)

Comcast Customer Asks For Password Reset, Gets Enrolled In $6/Month Tech Support Plan

When a Comcast subscriber found he could no longer access his home wifi setup because the installer had given him the wrong password, he was able to get the company to reset the password remotely. Somehow, he also ended up being enrolled in a service plan that charged $5.95/month in addition to a $13 enrollment fee. [More]

Define "shortly."

I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care

Adam has Comcast’s fantastic new X1 DVR, but isn’t enjoying it very much. He keeps having to swap out his boxes, and the ones he has don’t work. Our usual stable of contacts, the Comcast Cares team, aren’t able to help him, either. [More]

(Click to enlarge)

Comcast Offers Broadband So Fast, The Promotional Price Ends 6 Months Early

Where are six months and twelve months basically the same thing? At Comcast, of course. The cable company/ISP/overlords of all media want to show us all that they have a poor grasp on math. We can laugh it up all we want, but the joke’s really on reader Bubbicito. It doesn’t matter how confusing he finds the deals in Kabletown, because he doesn’t have any other choices for high-speed broadband. He can still vent at Consumerist, though. [More]

All the fun of being a Comcast customer without the contract.

Comcast Testing Out Prepaid Internet Access

Given that millions of consumers choose to use prepaid wireless plans for their phones, is it that much of a stretch to think the prepaid model will work for home Internet access? That’s what Comcast is trying to figure out with its new Xfinity Prepaid service. [More]