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    • xbox

      Next Xbox Update Will Block Third-Party Storage Cards

      A reader sent along this tip, and his complaint, that Microsoft's upcoming Xbox 360 update will block third-party storage devices. More »

      3:19 PM on Fri Oct 23 2009
      By Alex Chasick
      12,464 views, 122 comments

    • online security

      Microsoft Turns A Blind Eye To Phishing Scams On Xbox LIVE

      William wrote to us this weekend to point out how little Microsoft does to fight phishing attacks on their hugely popular Xbox LIVE network. It's unfortunate they don't take this sort of crime more seriously, since so many kids—who by all rights should have less experience with phishing—are on Xbox LIVE. Below is what two different Xbox CSRs told William when he contacted them to complain about phishing attacks. More »

      11:10 AM on Tue Oct 6 2009
      By Chris Walters
      7,742 views, 71 comments

      Most discussed custommadescare: Correct me if I'm wrong, but can't you limit your online correspondence to only the people that you are friends more »

    • we're working on it

      Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?

      Erik has been patiently trying to get his stolen Xbox Live account back for a month and a half now, but all Microsoft has done to help is lie and fail to follow up on phone calls or emails. Oh, and there was that one point where they sent "how to get your account back" instructions to the person who had stolen the account, which sort of defeated the point. More »

      9:20 AM on Fri Sep 25 2009
      By Chris Walters
      6,431 views, 40 comments

      Most discussed doctor_cos: Most of the 'help' on the xbox live phone 'support' is not very helpful. (Yes it is fun to put more »

    • i'm an apple. no, wait...

      Microsoft Seeks Arrogant Would-Be Hipsters To Staff New Stores

      When Apple needs to come up with a hot new product, it turns to CEO Steve Jobs, who is said to micromanage everything from the color of the product's box to how overpriced it should be. And, when Microsoft needs to go after the next big thing, the company turns to ... Steve Jobs. At least that seems to be the idea behind Microsoft's latest plan, which involves poaching managers from Apple's retail stores. More »

      6:22 PM on Tue Sep 22 2009
      By Marc Perton
      10,593 views, 131 comments

      Most discussed kabuk1: Greeeeeat. One of the things I like most about Microsoft is how unpretentious they are. I swear, if I have to more »

    • take this poll

      Are All Xbox 360s Doomed To Fail? Student Survey Aims To Find Out

      Reader Ben Strauss is doing a cool project for his marketing class - he's surveying Xbox owners to find out how many have had failed Xboxes and/or know someone who does. So far he's interviewed 200 people and is seeing a 71% failure rate, with 85% of respondents saying they know someone with a failed Xbox. Ben writes: More »

      11:00 AM on Fri Sep 18 2009
      By Ben Popken
      9,900 views, 119 comments

      Most discussed pecan 3.14159265: I know this is slightly impossible to determine, but I wonder if he's factored in any margin of error in more »

    • microsoft

      Microsoft Deep-Sixes Red Ring Of Death Coffins, Makes Customers Supply Their Own Boxes

      Although we received an indication in March that Microsoft was phasing out its Xbox 360 return policy of sending customers padded boxes with prepaid return envelopes, gaming blog Joystiq confirmed that Microsoft quietly made it official in late May. More »

      11:58 AM on Fri Jun 12 2009
      By Phil Villarreal
      6,388 views, 88 comments

    • price as marked

      Gamestop Decides To Charge The Higher Of Two Sticker Prices, Won't Refund Difference

      Matt bought a used game from Gamestop, and there were two prices on the case. Instead of being charged the lower $14.99 price, the cashier charged him $19.99. Matt only noticed this after he left the store, so he returned and asked for an adjustment. The cashier refused, then tried to remove the cheaper tag in front of Matt. Update: Matt spoke with a District Manager and got a full refund. More »

      11:57 AM on Wed May 20 2009
      By Chris Walters
      11,244 views, 72 comments

      Most discussed Adrienne Willis: I know I am going to get lambasted for this but why on earth do people not check these things more »

    • anti-gamer

      Gamestop Ruins Yet Another Customer Experience

      Sometimes we think Gamestop is run by some sort of secret cabal of anti-videogame fanatics, and they use the store as a front to spread hatred of games and game purchasing across America. More »

      11:35 AM on Tue May 12 2009
      By Chris Walters
      21,619 views, 138 comments

      Most discussed discordance, the...: Why does ANYONE with a working Internet connection shop at Gamestop? Really. Half Amazon Google Product Search Three alternatives, only one of which is eBay-affiliated more »

    • microsoft

      Read Pachter's Lips: No New Consoles Till 2013

      Bad news for gamers who are dreaming of an Xbox 361, PlayStation 4 or Wiii. You won't be playing hovercraft Mario Kart or holographic Halo until well into President Palin's first term. More »

      10:49 AM on Mon May 4 2009
      By Phil Villarreal
      11,482 views, 83 comments

    • warranties

      XBOX 360 Warranty Expanded To Cover "E74" Error, Refunds Issued

      According to research by the gaming blog Joystiq, a mysterious new error has been affecting the XBOX 360. The "E74" error, according to some non-scientific data compiled by the blog, has been increasing since the debut of NXE (New XBOX Experience). Now Microsoft is acknowledging the error and extending their 3-year Red Ring Of Death warranty to cover it. More »

      2:59 PM on Tue Apr 14 2009
      By Meg Marco
      9,673 views, 102 comments

      Most discussed Brad Parker: "we are aware that a very small percentage of our customers have reported receiving an error" lol. Rite. The damn boxes more »

    • ripoffs

      IGN Says Capcom's "New Content" For Resident Evil 5 Is Already On The Disc

      Update: Several commenters have pointed out that the size of the download seems to indicate that your $5 gets you new code, not just an unlock key. The original post is below. More »

      8:44 PM on Tue Apr 7 2009
      By Chris Walters
      17,012 views, 143 comments

    • contact info

      Email Addresses For Microsoft Executives

      It's not uncommon to run into a dead end when trying to resolve your Xbox 360 or Xbox Live issues with the official customer support channels, which is why sometimes you have no recourse other than to try to get the attention of the executives at Microsoft. Here are some addresses to try, culled from the Penny Arcade forums. More »

      7:50 PM on Wed Mar 25 2009
      By Chris Walters
      5,881 views, 12 comments

      Most discussed Coles_Law: I'm suprised the Chairman of the Board's email isn't franks@microsoft.com /obscure joke more »

    • extended warranties

      Sorry, Your XBOX 360 Isn't The Right Kind Of Broken

      By now, most people know about the dreaded Red Ring of Death issue on the XBOX 360 — and the accompanying 3 year warranty. What many do not know is that that 3 year warranty only covers the "3 red lights" issue. If you get any other error code, you're out of luck. More »

      10:58 AM on Mon Mar 9 2009
      By Meg Marco
      22,454 views, 180 comments

      Most discussed odhen: I get asked why I don't have a 360 relatively often...this is why. more »

    • frustrating

      Every Year Capital One Reopens My Account And XBOX Live Debits Money

      Every year Erick gets a Christmas present from Capital One. They reopen the credit card he closed 4 or 5 years ago. At that point, Microsoft gets into the act and starts billing that account for XBOX Live service he canceled at about the same time. More »

      11:59 AM on Fri Mar 6 2009
      By Meg Marco
      20,196 views, 71 comments

      Most discussed Rectilinear Propagation: Why is it so hard to get something to stay canceled? Are they re-opening the account because Microsoft keeps trying more »

    • recession watch

      Microsoft Tells Broken Xbox Owners To Find Their Own Shipping Boxes

      Reader Zach's Xbox 360 just suffered its second Red Ring of Death. He dutifully called up Microsoft customer support to get a shipping box to mail his Xbox in for repairs, and instead was told he'd need to find his own box and ship it himself. More »

      4:57 PM on Mon Mar 2 2009
      By Alex Chasick
      21,135 views, 140 comments

      Most discussed Dafrety: I don't think this is new really. I just had to send mine in a few months ago. They made more »

    • gaming

      Identifying Yourself As A Lesbian Gets You Banned On XBOX Live

      Teresa says that she was harassed by other players and later suspended from XBOX Live because she identified herself as a lesbian in her profile. When she appealed to Microsoft, she says they told her that other gamers found her sexual orientation "offensive." More »

      11:53 AM on Wed Feb 25 2009
      By Meg Marco
      203,730 views, 472 comments

      Most discussed mookiemookie: Since when was Xbox live a place to advertise your sexual orientation, gay or straight? more »

    • follow ups

      Office Depot Comes Through On Promised Gift Card

      Last week, Jake wrote to us wondering why Office Depot hadn't mailed the gift card they promised back in November. Someone from the company contacted Jake, and they all made up, and hugs, and happy Monday morning there's a gift card in the mail heading Jake's way now. More »

      11:08 AM on Mon Feb 9 2009
      By Chris Walters
      3,058 views, 10 comments

      Most discussed tc4b: Am I the only one who will only consider this resolved when he actually gets the card and is able more »

    • Best Buy is selling Far Cry 2 for Xbox 360 for only $29.99, for some reason. It's selling elsewhere for $59.99. Backordered online, but you may still be able to find it available for in-store pickup. [Best Buy] (Thanks to Chris!)

      7 comments

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    New York, 4:59 AM
    Mon Nov 9
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