Xbox Live

warnings

Whoops: I Paid $143.82 for 1.5 Years Of XBOX Live

Thomas did something dumb and he wants to warn others not to follow in his footsteps. He assumed (incorrectly) that his $7.99 per month subscription to XBOX Live would roll over into a yearly subscription once he'd paid $50. (A yearly subscription costs $50, obviously.) Yeah, it didn't. More »

1:11 PM on Fri Oct 17 2008
By Meg Marco
25,262 views, 92 comments

Most discussed glennski: That stinks man. Lesson is that modern billing methods really aren't sophisticated enough to think logically like that. more »

xbox live

UPDATE: Microsoft Offers Full Refund To Overcharged XBOX Live Member

XBOX Live member ForceTrainer writes in with an update about his issue with Microsoft. In our last episode, ForceTrainer has been charged $50 for 2 months of a XBOX Live gold membership— the price of a year of service. More »

5:22 PM on Tue Aug 19 2008
By Meg Marco
6,923 views, 12 comments

xbox live

Microsoft Charges You $50 For Two Months Of XBOX Live

XBOX Live member ForceTrainer says that after he forgot to update his credit card information, Microsoft shut down his XBOX Live account. He was fine with this, but when he tried to update his info, pay his balance, and convert his account to silver, Microsoft demanded he pay an entire year's fee to settle the two months he was delinquent. More »

2:15 PM on Mon Aug 18 2008
By Meg Marco
10,803 views, 71 comments

Latest by Cyberkinetic: This just happened to me. i just got a refurb back from repair after the original one i bought got more »

unholy union

Netflix Says "I Do" To Microsoft's Xbox Live

During their press briefing at E3, Microsoft announced that they have entered a partnership with Netflix, according to MSNBC. The (unholy) union means that starting this fall, Xbox users will be able to view streaming videos from Netflix's collection, however, they may only select from the 10,000 movies and shows which are available online and not the complete DVD library which includes some 100,000 titles. Microsoft has been touting this new service as free, however, that's not completely true. Details, inside... More »

4:39 AM on Tue Jul 15 2008
By Jay Slatkin
4,785 views, 47 comments

Latest by SanandaHarujakian: No.. what they are saying about "may only watch from 10,000 DVDs" is that using only their xbox, they can watch more »

xbox 360

You Can Now Transfer Licenses For Your Xbox 360 Content

As suspected, Microsoft has finally addressed the DRM issue with content you've purchased on your Xbox 360. In the past, if you bought a new console you couldn't transfer the licenses—one customer was told by an Xbox 360 CSR to "buy the content again." Now you can visit this page on xbox.com and transfer your licenses to a new console. Hooray for progress! More »

7:30 PM on Fri Jun 27 2008
By Chris Walters
4,075 views, 36 comments

Latest by NiGHTSSTUDiO: Now we need them to address the whole RROD issue with early adopters more »

banned

Microsoft Confirms "Gaywood" Is An Offensive Surname, Mr. Gaywood Responds

Microsoft has confirmed to Richard that his name is, in fact, offensively sexual and will not be reinstated as his gamertag. (Kotaku posted their rationale, if you care to read it.) We've got Mr. Gaywood's response, inside. More »

2:39 PM on Thu May 22 2008
By Meg Marco
16,683 views, 95 comments

banned

XBOX Live Decides Your Surname Is Offensive Because It Contains The Letters "G-A-Y"

Reader Richard would like to use his full name as his gamer tag, but XBOX has decided that "Gaywood" is offensive. Here's his letter: More »

12:32 PM on Wed May 21 2008
By Meg Marco
13,634 views, 108 comments

complaints

"Gay" Player Name Banned By Xbox Live

Reader Grant says that his gamer tag "theGAYERgamer" was recently banned by Xbox Live. He hoped that a call to customer support would sort things out but all he received was a confusing explanation from an Xbox Live supervisor. According to the supervisor, it wasn't that she found the name offensive, but it was the "greater Xbox community" that found it offensive. Screenshot above. Grant's letter, inside... More »

8:56 AM on Wed May 14 2008
By Jay Slatkin
52,217 views, 287 comments

Latest by NeoMalfoy: Quote:" Lithium542 My real gripe is how they allow anti-black, anti-hispanic, and antisemitic, (and to a somewhat lesser extent, misogynistic) names more »

technical problems

Xbox Live Won't Refund Points For Game They Can't Deliver

How long can a company continue to "investigate" what's obviously a failed download before they credit your account? For Xbox Live Marketplace, the answer is 2 months, 2 weeks, and counting. Every attempt Joe makes at resolving the issue lands him in a customer service purgatory from which no solution can ever escape. Joe writes, "The problem is that there is no recourse for the customer in a situation where this actually does happen. Microsoft took my money before my product was transferred to me. The transfer then failed to take place. It is no fault of my own and there is nothing I can do about it." Read Joe's full account below. More »

11:36 AM on Sat May 10 2008
By Chris Walters
6,705 views, 46 comments

Latest by Eyerone: This is actually pretty funny as this is the SAME situation that is currently happening to me as i'm trying more »

stupid

You Call To Cancel Your Zune Account, Microsoft Deactivates XBOX Live

After he called Microsoft to cancel his Zune account, reader Will noticed that his XBOX Live account was suddenly silver instead of gold. More »

10:44 AM on Fri Apr 4 2008
By Meg Marco
8,162 views, 35 comments

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