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    Consumerist
    • follow-ups

      Microsoft Refunds Dog's Purchase, Gives Dog His Own Gamertag

      Good news, Xbox 360 players! If you've got a shopaholic dog who buys Microsoft points as you sleep by chewing on your controller, Microsoft will give you a refund and even get your dog his own profile — at least if the story makes headlines. More »

      8:30 AM on Tue Nov 3 2009
      By Phil Villarreal
      6,259 views, 26 comments

      Most discussed pecan 3.14159265: Did Microsoft refund his money and let him keep the points or did they refund the money, take away the more »

    • lukewarm mail

      Xbox Live Customer Service Proves The Key To Solving Hotmail Woes

      Richard, whose wife had her Hotmail account swiped by a hacker, was able to get it back by calling Xbox Live customer service, of all people. More »

      11:26 AM on Fri Oct 30 2009
      By Phil Villarreal
      4,996 views, 21 comments

    • video games

      Man Wakes Up To Find Dog Went On Xbox Spending Spree

      A man claims his dog bought spent $62.50 on video games by chewing on his Xbox 360 controller at night, Kotaku writes: More »

      10:20 AM on Mon Oct 26 2009
      By Phil Villarreal
      9,785 views, 97 comments

    • online security

      Microsoft Turns A Blind Eye To Phishing Scams On Xbox LIVE

      William wrote to us this weekend to point out how little Microsoft does to fight phishing attacks on their hugely popular Xbox LIVE network. It's unfortunate they don't take this sort of crime more seriously, since so many kids—who by all rights should have less experience with phishing—are on Xbox LIVE. Below is what two different Xbox CSRs told William when he contacted them to complain about phishing attacks. More »

      11:10 AM on Tue Oct 6 2009
      By Chris Walters
      7,742 views, 71 comments

      Most discussed custommadescare: Correct me if I'm wrong, but can't you limit your online correspondence to only the people that you are friends more »

    • we're working on it

      Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?

      Erik has been patiently trying to get his stolen Xbox Live account back for a month and a half now, but all Microsoft has done to help is lie and fail to follow up on phone calls or emails. Oh, and there was that one point where they sent "how to get your account back" instructions to the person who had stolen the account, which sort of defeated the point. More »

      9:20 AM on Fri Sep 25 2009
      By Chris Walters
      6,431 views, 40 comments

      Most discussed doctor_cos: Most of the 'help' on the xbox live phone 'support' is not very helpful. (Yes it is fun to put more »

    • roommates -- gotta love 'em

      Reader Says Microsoft Won't Stop Charging Him For Ex-Roommate's Xbox Live

      In case you were wondering whether or not it would be a good idea to let your deadbeat roommate use your debit card to sign up for Xbox Live, Jake checks in to reassure you that no, it's not. More »

      10:09 AM on Tue Sep 8 2009
      By Phil Villarreal
      8,974 views, 105 comments

    • social networking

      Xbox 360 To Get Facebook And Twitter, Still Breaks

      Good news for gamers, bad news for anyone who count the pixel-obsessed among their social media friends: This Fall Microsoft will bring Facebook and Twitter applications to the Xbox 360, allowing gamers to more easily stalk acquaintances from their couches and brag about their gaming accomplishments. Gaming blog Joystiq covered the announcement, which came at Microsoft's Electronic Entertainment Expo press conference in Los Angeles Monday: More »

      10:32 AM on Wed Jun 3 2009
      By Phil Villarreal
      5,646 views, 77 comments

      Most discussed William Brinkman: The cooling problems with the old-generation chipset have been addressed for over a year with the release of the Jasper more »

    • xbox live

      Xbox Live Cancels Year-Long Prepaid Account, Demands Another Year's Subscription To Reactivate

      Xbox Live has struck again, this time by screwing up the auto-renewal on a customer's account and ruining the prepaid annual membership he activated just three months ago. More »

      7:52 PM on Wed Mar 25 2009
      By Chris Walters
      14,234 views, 111 comments

    • contact info

      Email Addresses For Microsoft Executives

      It's not uncommon to run into a dead end when trying to resolve your Xbox 360 or Xbox Live issues with the official customer support channels, which is why sometimes you have no recourse other than to try to get the attention of the executives at Microsoft. Here are some addresses to try, culled from the Penny Arcade forums. More »

      7:50 PM on Wed Mar 25 2009
      By Chris Walters
      5,881 views, 12 comments

      Most discussed Coles_Law: I'm suprised the Chairman of the Board's email isn't franks@microsoft.com /obscure joke more »

    • gaming

      Microsoft's Policy Regarding Identifying Sexual Orientation On XBOX Live

      Teresa, the reader who was banned from XBOX Live for self-identifying as a lesbian, caused quite a stir on the internet. Joystiq managed to get a statement out of Microsoft regarding the issue. Microsoft says they do not allow expressions of sexuality of any kind in GamerTags or in profiles, and that they take harassment "very seriously." More »

      4:55 PM on Thu Feb 26 2009
      By Meg Marco
      27,732 views, 262 comments

      Most discussed christopherscott: Sexual orientation has nothing to do with gaming. If you want to advertise yourself as being gay, or trans gender, more »

    • gaming

      Identifying Yourself As A Lesbian Gets You Banned On XBOX Live

      Teresa says that she was harassed by other players and later suspended from XBOX Live because she identified herself as a lesbian in her profile. When she appealed to Microsoft, she says they told her that other gamers found her sexual orientation "offensive." More »

      11:53 AM on Wed Feb 25 2009
      By Meg Marco
      203,730 views, 472 comments

      Most discussed mookiemookie: Since when was Xbox live a place to advertise your sexual orientation, gay or straight? more »

    • xbox live

      Whoops: I Paid $143.82 for 1.5 Years Of XBOX Live

      Thomas did something dumb and he wants to warn others not to follow in his footsteps. He assumed (incorrectly) that his $7.99 per month subscription to XBOX Live would roll over into a yearly subscription once he'd paid $50. (A yearly subscription costs $50, obviously.) Yeah, it didn't. More »

      1:11 PM on Fri Oct 17 2008
      By Meg Marco
      27,492 views, 93 comments

      Most discussed glennski: That stinks man. Lesson is that modern billing methods really aren't sophisticated enough to think logically like that. more »

    • xbox live

      UPDATE: Microsoft Offers Full Refund To Overcharged XBOX Live Member

      XBOX Live member ForceTrainer writes in with an update about his issue with Microsoft. In our last episode, ForceTrainer has been charged $50 for 2 months of a XBOX Live gold membership— the price of a year of service. More »

      5:22 PM on Tue Aug 19 2008
      By Meg Marco
      7,604 views, 13 comments

    • xbox live

      Microsoft Charges You $50 For Two Months Of XBOX Live

      XBOX Live member ForceTrainer says that after he forgot to update his credit card information, Microsoft shut down his XBOX Live account. He was fine with this, but when he tried to update his info, pay his balance, and convert his account to silver, Microsoft demanded he pay an entire year's fee to settle the two months he was delinquent. More »

      2:15 PM on Mon Aug 18 2008
      By Meg Marco
      11,578 views, 72 comments

      Latest by dcs315: You're at fault here. It sounds like if you never wanted to change your account to Silver you'd be good. more »

    • microsoft

      Netflix Says "I Do" To Microsoft's Xbox Live

      During their press briefing at E3, Microsoft announced that they have entered a partnership with Netflix, according to MSNBC. The (unholy) union means that starting this fall, Xbox users will be able to view streaming videos from Netflix's collection, however, they may only select from the 10,000 movies and shows which are available online and not the complete DVD library which includes some 100,000 titles. Microsoft has been touting this new service as free, however, that's not completely true. Details, inside... More »

      4:39 AM on Tue Jul 15 2008
      By Jay Slatkin
      4,896 views, 47 comments

      Latest by SanandaHarujakian: No.. what they are saying about "may only watch from 10,000 DVDs" is that using only their xbox, they can watch more »

    • xbox 360

      You Can Now Transfer Licenses For Your Xbox 360 Content

      As suspected, Microsoft has finally addressed the DRM issue with content you've purchased on your Xbox 360. In the past, if you bought a new console you couldn't transfer the licenses—one customer was told by an Xbox 360 CSR to "buy the content again." Now you can visit this page on xbox.com and transfer your licenses to a new console. Hooray for progress! More »

      7:30 PM on Fri Jun 27 2008
      By Chris Walters
      4,550 views, 37 comments

      Latest by jeremybwilson: But as I've recently come to find out, you are absolutely frakked if you have to replace your console within more »

    • banned

      Microsoft Confirms "Gaywood" Is An Offensive Surname, Mr. Gaywood Responds

      Microsoft has confirmed to Richard that his name is, in fact, offensively sexual and will not be reinstated as his gamertag. (Kotaku posted their rationale, if you care to read it.) We've got Mr. Gaywood's response, inside. More »

      2:39 PM on Thu May 22 2008
      By Meg Marco
      44,518 views, 99 comments

    • banned

      XBOX Live Decides Your Surname Is Offensive Because It Contains The Letters "G-A-Y"

      Reader Richard would like to use his full name as his gamer tag, but XBOX has decided that "Gaywood" is offensive. Here's his letter: More »

      12:32 PM on Wed May 21 2008
      By Meg Marco
      17,624 views, 111 comments

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