Microsoft Says It's Taking Xbox Live Account-Hacking Problem Seriously

Reports — some of them from our readers — are circulating that thieves are hacking their way into Xbox Live accounts, perhaps in greater numbers than usual. While Microsoft says it has no evidence that there is an Xbox Live security breach, the Xbox Live general manager says support teams are working hard to retrieve swiped accounts and protect users from threats. [More]

Xbox Live Assigns Scarlet 'Cheater' Label To Autistic Boy (Updated)

Xbox Live Assigns Scarlet 'Cheater' Label To Autistic Boy (Updated)

UPDATE: The boy’s mother admitted that her son solicited help in racking up the achievements, meaning Xbox Live’s labeling of the boy as a cheater was correct. The original post follows; [More]

Xbox Live Dies Because I Used Prepaid Card While On Auto-Renewal Plan

Xbox Live Dies Because I Used Prepaid Card While On Auto-Renewal Plan

Nathan tried to save some money on his Xbox Live subscription by buying a prepaid $50 card to avoid having to pay the recently increased annual fee of $60. While he did so, he failed to replace his expired credit card on file with a valid card. [More]

Resetting My Xbox Live Password Was An Exercise In Futility

Resetting My Xbox Live Password Was An Exercise In Futility

Reader P bought a new Xbox 360 after his old console descended to Red Ring of Death hell. Having forgotten his Xbox Live password, P endured the arduous process of attempting to recover the password through Microsoft. The way P describes it, doing so was as simple and user-friendly as spinal surgery. [More]

Microsoft Tells Me I Qualified For Free Online Cash, Then Takes It Away

Microsoft Tells Me I Qualified For Free Online Cash, Then Takes It Away

Scott tried to take advantage of an Xbox Live promotion that would net him 800 points ($10) of bonus money if he spent 2400 points ($30) in a set amount of time. He spent the required amount of money, then received a message from a Microsoft customer service rep that said he’d get the 800 points if he kept waiting. [More]

Some Xbox Downloads Don't Play Nice With Discs

Some Xbox Downloads Don't Play Nice With Discs

Some downloadable Xbox 360 games from Microsoft’s Games on Demand service aren’t compatible online with disc-based copies, greatly reducing the value of the downloads. [More]

Microsoft Lost My Xbox, Won't Help Me Get It Back

Microsoft Lost My Xbox, Won't Help Me Get It Back

When N’s Halo 3 Xbox 360 gave up the ghost, he sent it in for repair, but apparently Covenant forces have intervened because now the console is lost and not even the eagle-eyed scouts at Microsoft have been able to track it down. N has been hounding Microsoft since early October but he’s no closer to bringing his Xbox back from the void. [More]

Go Easy On Tapping The 'A' Button If You're Getting An Xbox 360 Demo

Go Easy On Tapping The 'A' Button If You're Getting An Xbox 360 Demo

Jonathan wishes his trigger finger wasn’t so itchy, because while going on an Xbox 360 free demo downloading binge he accidentally bought a game. [More]

Make A Yo Momma Joke In Xbox Live Profile, Get Suspended

Make A Yo Momma Joke In Xbox Live Profile, Get Suspended

M. had his Xbox Live account suspended for making a mom joke that probably wouldn’t even have gotten his name on the board in third grade. His bio read “I like pie… URmoms PIE.” [More]

Call This Number If Your Xbox Has Broken Multiple Times And You Need Your Replacement Pronto

Call This Number If Your Xbox Has Broken Multiple Times And You Need Your Replacement Pronto

While submitting his busted Xbox 360 for repair, Ben stumbled upon a valuable piece of info for those whose have suffered multiple system breakdowns: A special phone number that expedites the shipping your refurbished replacement console, provided you have your reference number and the extension of a CSR who helped you with your problem when you called 1-800-4MY-XBOX. We first reported the secret number (1-888-236-0927) two years ago. [More]

Xbox Gamer Says He Was Banned Online For No Reason

Xbox Gamer Says He Was Banned Online For No Reason

Jeff can no longer play his two Xbox 360s online because Microsoft has banned him with no explanation. When he calls customer service, he says he’s accused of modding his consoles, which he insists he hasn’t.

Reader Says Microsoft Won't Stop Charging Him For Ex-Roommate's Xbox Live

Reader Says Microsoft Won't Stop Charging Him For Ex-Roommate's Xbox Live

In case you were wondering whether or not it would be a good idea to let your deadbeat roommate use your debit card to sign up for Xbox Live, Jake checks in to reassure you that no, it’s not.