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xbox 360
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xbox 360
drm
Microsoft: Replace Your XBOX 360? "Sorry, We Can't Help You. Buy All Of Your Content A Second Time"
Reader Mac's XBOX 360 was out of warranty when it broke, so he decided to buy a new one thinking he could just transfer his old hard drive to the new XBOX. Sadly, no matter what he tries he can't get his content to work properly on the new machine. He called Microsoft to see if they could help him out (after all they do this sort of transfer all the time for people whose boxes are replaced under warranty), but Microsoft's only answer was "buy all your content a second time." More »
games
"Microsoft Keeps Sending Us The French Version Of 'Mass Effect'"
Someone in Microsoft's fulfillment department needs to make a note that "Version Français" means, like, "this game is in French" or something:
More »My boyfriend bought Mass Effect for his Xbox 360, but within a month it was clear there was something wrong with the disc (frequent disc read errors occurred). Microsoft readily agreed to replace it, but every replacement they have sent has been in French. I’m writing to you 5 months and 4 French discs later!
help
How To: Quickly Contact Intelligent Life At XBOX Customer Service
Jason at Doombot has developed a process for reaching intelligent life at XBOX customer service. He discovered this easy 4-step procedure thanks to a XBOX 360 that enjoys not reading discs. More »
repairs
Greg writes in to tell us that on January 2nd, his Xbox 360 unit broke down for the fifth time—it lasted eleven days this time, setting a new record for Shortest Period of Functionality. In the past year, it's been out of commission for over 12 weeks total. He's now asking for a new or refurbished unit, or else a refund, but Microsoft is determined to keep him in an extended warranty repair cycle indefinitely and won't negotiate. Surely by this point it's just cheaper to replace the defective unit, isn't it?
More »
Xbox 360 Breaks Down 5 Times In A Row, But Microsoft Refuses To Replace It
Greg writes in to tell us that on January 2nd, his Xbox 360 unit broke down for the fifth time—it lasted eleven days this time, setting a new record for Shortest Period of Functionality. In the past year, it's been out of commission for over 12 weeks total. He's now asking for a new or refurbished unit, or else a refund, but Microsoft is determined to keep him in an extended warranty repair cycle indefinitely and won't negotiate. Surely by this point it's just cheaper to replace the defective unit, isn't it?
More »
defects
XBOX 360 Failure Rate As High As 33%
According to reports from retailers, the XBOX 360 may have a failure rate of up to 33%. From DailyTech:EB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."More »
...
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were "between a quarter to a third" of all units sold.
readers
XBOX360 Consumer Pwns Microsoft Using Level 34 American Express Powers
Remember Richard? Microsoft and numerous commenters mocked him for trying to get his XBOX360 fixed under warranty repair because he had a random tech pry open the box, thus voiding the warranty. More »
howto
HOWTO: Return an Opened Video Game
Most stores won't give you your money back for an opened video game box. Instead, they will give you the same title. More »
deals
Morning Deals Round Up
• Suzuki is running a test drive promotion for their Grand Vitara SUV that can net you a $25 gas card. Start with this form, go test drive a Grand Vitara at your local dealership (or more commonly, just go ask the manager to sign it for you to save you both wasted time), and mail the form and business card to Suzuki. Hopefully, you have a Suzuki dealer close enough that it won't take $25 in gas to get there. [via Slickdeals] More »
shopping
This Day in Xbox 360
• Tim Harford revisits the mystery of the Xbox 360 pricing and availability, uh, mystery. The question, if you recall, is why Microsoft isn't charging more for the 360, since they seem to be worth more if you go by the prices paid on eBay. One of the theories in Harford's latest column—and the one he advocates as the most likely—is that if Microsoft charged more than $400 at retail, even with the pent-up demand, no one would buy them in the first place. More »
shopping
Best Buy Insider: More Xbox 360s This Week
Best Buy's 'Retailer Insider' newsletter, Issue Today, says to expect more Xbox 360s in stores this week. We've cut out the salient bits in the above graphic, but if you'd like to look at the full scan, have a look here. More »
shopping
Alaskan Teens Selling Xboxes in Parking Lot Robbed
We can't decide which part of this story makes us shiver the most: the fact that teenagers were hawking Xbox 360's in a parking lot or that they were doing so in Alaska. Either way it was a dumb decision, since those precious Xboxen were stolen right from them at gunpoint.A man who was described as bald and wearing bluejeans and a blue hooded sweatshirt walked up to the van, opened its sliding door and pulled a gun out, police said. The man ordered the teen to open the van's rear door. Another man, described as having dark curly hair, opened the door and took four of the Xboxs.The poor, 14-year-old kid in the car managed to hide a single remaining Xbox under his feet. We're sure when his other four teenage friends returned, they graciously let him keep his.
shopping
This Day in Xbox
First of all, dorky brother site Kotaku is reporting that all the Xbox 360s that were released this weekend at Best Buy have already been sold out. No big surprise there. We have it on good word that there will be one more Xbox 360 shipment into Best Buy before Xmas, so keep checking (here). More »
complaints
Xbox Live Gold Breaks When Using Other Microsoft Premium Services
Some Xbox 360 users have found that signing up for Xbox Live Gold while also having another Microsoft premium service, like MSN Music or MSN Direct, causes the following message to be displayed. The not quite literal quote:"Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management."Even worse, when trying to troubleshoot the problem with Microsoft Xbox tech support, some of the reps have recommended deleting the Xbox profile and creating a new one, leading to the loss of customers' saved games. Microsoft community liaison 'Major Nelson' said they were testing a fix on the first of December, but it has yet to show up. More »
shopping
Hopefully Nearly Final Xbox 360 'Second Wave' Update
We're getting a bit tired of the Xbox 360 shopping and we haven't even purchased one. While we will probably camp out in the frigid air Saturday night to get a crack at Best Buy's Sunday morning restock, we will also probably turn right around and sell our excess on eBay, just to spite those who say doing so is mercenary. (Duh!) More »
deals
PRICE ALERT: Amazon/TRU Has Xbox 360 for Sale
Two bundles, $1k apiece. Ships in 24 hours, they say. Go, go, go. More »
complaints
How Bad is American Express's 'My Wishlist?'
UPDATE: Check out this year's post: AMEX's MyWishlist: Everything You Need To Know More »
complaints
