Sprint has held $31.49 of Bronwen’s money hostage since January, after taking two weeks to ship a phone that never received service. Though we haven’t run a telecom, perhaps Sprint should provide a working phone before messing up the bill. Pillage before you burn, right? Bronwen signed up for service on January 5th and received a bill, but no phone, on January 13th. The bill included a service charge through February.
I called, spoke to “Neil”, and complained that I hadn’t received the phone yet, so requested that the monthly service charge be suspended until I actually receive and activate the phone; and requested that the activation fee be removed because it should have been waived because I signed up online. Neil assured me that the phone would be sent out immediately, overnight, and the bill would be adjusted.
Four nights later, the phone arrived, and the fun began.