Some Citibank customers recently received notice that the bank reserved the right to require 7 days written notice before authorizing a withdrawal on checking accounts. (It’s also on page 23 of Citi’s Client Manual [PDF].) As you can imagine, this freaked some people out. A Citibank rep quickly moved to clarify the rule, and he pointed out that it’s actually required by federal law for certain types of accounts, and it’s not unique to Citibank, and they don’t intend to enforce it. [More]
Citibank Freaks Out Customers With Weird 7-Day Rule On Withdrawals, But It's Not As Devious As It Looks
Tim was pretty sure he met all the conditions of Citibank’s offer to refund ATM fees—he opened his account online and he doesn’t live near a Citi Financial center. When he wasn’t credited, he contacted them to ask why, and was told he had to meet the conditions he’s already met. He had to contact them four times to finally get the $2.00 fee credited as per their advertising. You might be asking yourself, “All that trouble for two dollars?” Well, that’s why he ends his email with this: “Can someone point me in the direction of a better bank that actually provides ‘reimbursement of the fees other banks may charge you for using their ATMs’ without hassle?”
From a Digg comment on our post about a WaMu branch telling a man saying they didn’t have enough money on hand to let him withdraw $4200: “funny because i had the same experience at a Wamu. My wife had trouble cashing a $5000 check and we had to drive around to three branches until finally, after insisting continuously, that they finally cashed it!”
Maybe we’re crazy but $4200 doesn’t seem like too much money to withdraw in cash at a branch bank, especially if you give them 24 hours notice. Apparently, that large of a withdrawal leaves WaMu all tapped out. Is WaMu really that short on capital reserves?