Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

Restaurant Responds To Negative Yelp Review With Role-Playing Exercise

When a ticked-off consumer goes on Yelp to unleash a nasty rant about your restaurant, what’s the best way to respond? For one eatery in Kansas City, it was to flip the tables on the Yelper with a bit of dramatic role-playing. [More]

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Yelp Swears It Doesn’t Manipulate Reviews, Even Though It’s Allowed To

Earlier this month, a federal appeals court held that Yelp is free to shuffle positive and negative reviews around at will, and can even use that freedom as a way to urge businesses to advertise on the site. But even in light of this ruling, Yelp maintains that buying ads on the site does not determine which reviews show up for your business. [More]

Yelp’s Controversial Business Tactics Contribute To 2,000 Complaints Received by FTC

Yelp’s Controversial Business Tactics Contribute To 2,000 Complaints Received by FTC

Consumers head to Yelp to provide and/or peruse the praise and criticism left by other users about local businesses. But the tables have turned a bit with thousands of people taking their complaints about Yelp and its business practices to federal regulators. [More]

Chef Apologizes For Calling Yelper “Mentally Ill Raging Alcoholic”

Chef Apologizes For Calling Yelper “Mentally Ill Raging Alcoholic”

Oh Yelp, thou art a ceaseless font of stories about restaurant customers overreacting to bad meals and service and the chefs who make headlines by flipping the f&@! out on social media about a review that most people would probably have ignored to begin with. [More]

How To Make Sure Your Yelp Restaurant Reviews Aren’t Completely Worthless

How To Make Sure Your Yelp Restaurant Reviews Aren’t Completely Worthless

While authorities in New York concern themselves with the legal issues involved with businesses that post fake online reviews on Yelp and other sites, some are asking a more important question: Is there any real worth to crowd-source restaurant reviews? [More]

(Rich Rogala)

Yelp Sues Law Firm Over Allegedly Bogus Reviews

The folks at Yelp have decided to get tough with what they believe are businesses that post fake reviews on the site in order to appeal to customers or to counteract genuine, negative feedback from actual customers. The company has sued a small San Diego-based bankruptcy law firm, alleging that it filled its profile with false, positive reviews. [More]