Fake Steve Jobs: "Go Protest At An AT&T Store Today"

Fake Steve Jobs: "Go Protest At An AT&T Store Today"

Now that Operation Chokehold–the plan to stress AT&T’s 3G network today–has taken root in the media, Fake Steve Jobs is trying to redirect the enthusiasm into something that’s more television friendly. [More]

T-Mobile Down Throughout Southern States, But Back Up Now!

T-Mobile Down Throughout Southern States, But Back Up Now!

What the heck, did you guys strike early, and target the wrong wireless carrier? The day before the possibly-ill-conceived “Operation Chokehold” is supposed to bring AT&T’s wireless network to a standstill, T-Mobile steals all the bad press by going out this evening across large parts of the Southeastern US and Puerto Rico.
 
Update: Immediately after posting this, T-Mobile announced the service was back up.

AT&T Network Blame Game Takes Weird "It's Apple's Fault" Twist

AT&T Network Blame Game Takes Weird "It's Apple's Fault" Twist

Last week AT&T, in yet another of a string of PR failures about the health of its network, made things even worse by publicly blaming its customers for, you know, being customers. Over the weekend, though, a new thread was introduced into the narrative: it’s the iPhone’s fault. Not because it’s too popular, which has been the old complaint, but because the hardware doesn’t work right, and AT&T can’t say anything about it for fear that Steve Jobs will reach down through the clouds and smite them.

That sounds pretty tragic and sad for AT&T, but the problem is nobody knows if it’s true, or if this is yet another strategy to shift the responsibility from AT&T.

AT&T Hints That It Might Introduce Usage-Based Pricing For Smartphone Customers

AT&T Hints That It Might Introduce Usage-Based Pricing For Smartphone Customers

What do you say when everyone keeps complaining that you can’t handle traffic on your network? If you’re AT&T, you say “We just need to charge more money” and “Our customers who are actually using their phones as advertised are ruining things.” AT&T’s head of consumer services, Ralph de la Vega, told investors today that usage-based pricing is going to happen eventually, and that the company is planning on giving heavy users–who make up 3 percent of their customers–”incentives to reduce or modify their usage.” Somehow I’m guessing he doesn’t mean coupons or cash-back bonuses. [More]

AT&T Sends Monster After Verizon Subscribers In Threatening New Ad

AT&T Sends Monster After Verizon Subscribers In Threatening New Ad

Happy Halloween from AT&T! The maligned cellular carrier’s latest ad doesn’t seem to be as concerned with getting Verizon to stop picking on it. Instead, a headless Luke Wilson staggers around the screen, roaring silently and searching for someone to kill. Stick to AT&T or who knows what might happen to you. [More]

It's Official, Everybody Hates AT&T

It's Official, Everybody Hates AT&T

There’s a new Consumer Reports survey out that ranks cellphone companies by customer satisfaction, and to pretty much no one’s surprise, AT&T comes in last in all 19 cities surveyed. (Verizon came in first.) As AllThingsD notes, the survey “suggests that AT&T’s shortcomings are more widespread than the carrier would have us believe and not simply the product of a high concentration of iPhones in the country’s larger cities.” [More]

FCC Asked To Address Misleading And Confusing Billing

FCC Asked To Address Misleading And Confusing Billing

In August, we wrote about upcoming investigations and possible actions by the FCC on several different areas of the consumer telecommunications experience. Several consumer groups filed comments on the first issue, truth in billing, this week, and we wanted to share some of their concerns and suggestions.

Walmart Gets Into Cellular Business, Offers Unlimited Plan For $45

Walmart Gets Into Cellular Business, Offers Unlimited Plan For $45

Today Walmart announced that it’s launching its own wireless service, Straight Talk, on October 18th. The network will piggyback on use TracFone’s wireless network. At launch, two pre-paid plans will be offered: a $30 package that includes 1000 minutes, 1000 text messages, and 30MB of data; or a $45 plan that includes unlimited voice, text, and data. 411 calls are free.

Pay Restaurant Tabs From The Comfort Of Your Table

Pay Restaurant Tabs From The Comfort Of Your Table

If you dislike handing your credit or debit card over to restaurant employees and letting them wander off with it for a while, you’re not alone, and that’s why some restaurants are experimenting with mobile pay-at-the-table technology.

Should Airplane Passengers Be Allowed To Make VoIP Calls?

Should Airplane Passengers Be Allowed To Make VoIP Calls?

Until now, airplane cabins have been blessedly free from idle phone chatter thanks to FAA regulations. Now, thanks to the introduction of wi-fi on commercial flights, it’s time to ask: should passengers be able to use Skype, Google Voice, or another VoIP service of their choice to make phone calls in the air?

No Palm Pre For Verizon Wireless?

No Palm Pre For Verizon Wireless?

If you’ve been holding out on a phone upgrade or carrier switch until the Palm Pre comes to Verizon, you may need to give up the dream. The carrier has “reportedly ditched plans to offer the Palm Pre early next year,” says PC World. Apparently poor sales of the device at Sprint, combined with Verizon’s interest in upcoming Blackberry devices, killed any enthusiasm the carrier once had. Update: The no-Pre rumor may be false, according to these two analysts.

Spread 'Em, Wireless Companies — It's Time For An FCC Probe

Spread 'Em, Wireless Companies — It's Time For An FCC Probe

Back in July, Consumer Reports revealed that the FCC would be taking a long, close look at cell phone companies, and this week it’s finally time for that probe.

T-Mobile's Backdoor Exclusivity Prevents You From Using Old Phone With AT&T

T-Mobile's Backdoor Exclusivity Prevents You From Using Old Phone With AT&T

Reader Greg accidentally ran his iPhone through the washing machine. Whoops. Luckily, he still had his old BlackBerry from his days with T-Mobile, so he swapped in his AT&T SIM card to the BlackBerry and fired it up. Unfortunately, his BlackBerry was still locked by T-Mobile, and they didn’t feel like helping a former customer.

AT&T Wireless Customer? Turn Off Phone Purchasing Power To Prevent Unauthorized Charges

AT&T Wireless Customer? Turn Off Phone Purchasing Power To Prevent Unauthorized Charges

If you’re managing cellphones for a family or your parents, or let’s say hypothetically you have a boyfriend who says he reads Consumerist but really he doesn’t or else he would have known better, you’ll probably run into stupid subscription and content fees from time to time. You know how people are when it comes to fake “free” offers.

Man Downloads Movie While In Mexico, Receives $62,000 Wireless Bill

Man Downloads Movie While In Mexico, Receives $62,000 Wireless Bill

If you’re going out of the country for more than 15 seconds, don’t forget to turn off, remove, leave at home, freeze in a block of ice, disable, or otherwise render unusable your wireless card. Above all, do not download Wall-E for your nephew to watch on your computer. Unfortunately, we do not have any more details about what was going on here, because Clark Howard apparently has to get back to his NASCAR pit.

AT&T Supervisor Takes Back Refund Offer Because You Dared To Question Her

AT&T Supervisor Takes Back Refund Offer Because You Dared To Question Her

Claire was told the wrong thing by an AT&T Wireless rep regarding international long distance, but when she called back to sort things out, she came up against the Nurse Ratched of the AT&T call center—a woman who refused to give in, or offer any help at all. In fact, when Claire finally admitted defeat and said she’d accept the credit that had been offered to her, the supervisor refused. Apparently Claire only had one chance to accept that and since she said no, it was off the table.

"Velveteen Rabbit" Robocallers Pay $25,000 To Settle Lawsuit

"Velveteen Rabbit" Robocallers Pay $25,000 To Settle Lawsuit

Verizon Wireless has settled its lawsuit against those telemarketers who were phonespamming thousands of people back in February to promote a kids’ movie. Feature Films For Families has agreed to pay $25,000 to Verizon, which will be donated to the National Domestic Violence Hotline (NDVH).

Verizon Wireless Sues "Velveteen Rabbit" Telemarketers

Verizon Wireless Sues "Velveteen Rabbit" Telemarketers

Hooray for Verizon Wireless! Wait, what? The cellular carrier has just filed a lawsuit against Feature Films For Families for illegally telemarketing. Specifically, they’re accusing the company of using an auto-dialer to cold call hundreds of thousands of Verizon Wireless customers earlier this month, which is illegal according to NJ state laws (where the suit was filed) and the Federal Telephone Consumer Protection Act.