The Government Accountability Office (GAO) has just completed a survey of wireless customers and a review of the “tens of thousands” of complaints made to the FCC every year, and they’ve reached a verdict: the FCC needs to step up and provide a better way for consumers to get help. [More]
Today at 10 a.m., the Senate Commerce Committee will pry through bone and muscle to see if cellphone companies really do have hearts of pure stone. The Committee will question the industry’s most egregious practices: junk fees, illegal contract extensions, and early termination fees. The industry is working overtime to cast itself as the consumer’s best friend, with AT&T recently agreeing to prorate ETFs as part of a desperate attempt to show that federal regulation is unnecessary.