Customers from Washington, Hawaii, Minnesota and North Carolina have teamed up to file a lawsuit against Clearwire for misrepresenting the quality of its hit-or-miss wireless network, and then charging ETFs for account cancellations even when there’s no service as promised. If they win, Clearwire will be banned “from enforcing the Early Termination Fees and from further false advertising.”
Let’s face it: customer service lines are designed so you give up long before you get an answer. A confusing labyrinth of telephone menus, leading eventually to a computerized voice demanding information that you likely don’t have and they, coincidentally enough, can’t help you without. When you do get someone, they tend to be either incompetent or reading from a three-ring binder. The industry’s secret is they actually can’t handle your issues and complaints: the conspiracy is to make it so frustrating that you won’t even try.