Mouthpieces for the wireless industry would have you believe that the FCC’s pending net neutrality rules — which would reclassify both terrestrial and wireless broadband as a utility — will cripple investment and plunge us into an era where we carry around mammoth brick cellphones like Zack Morris. So why is Sprint telling everyone a completely different story? [More]
Comcast Officially Files for TWC Merger, Claims Broadband Competition Is Fine Because You Have A Smartphone
It’s a big day for Comcast: not only did they win a big old golden poo this morning, but also they formally took the first step in the regulatory dance that stands between them and their purchase of Time Warner Cable by filing a mountain of paperwork with the FCC. The massive document contains all of Comcast’s explanations for why the merger is the best idea ever… and it’s a doozy. Let’s take a closer look at their arguments, shall we? [More]
Customers from Washington, Hawaii, Minnesota and North Carolina have teamed up to file a lawsuit against Clearwire for misrepresenting the quality of its hit-or-miss wireless network, and then charging ETFs for account cancellations even when there’s no service as promised. If they win, Clearwire will be banned “from enforcing the Early Termination Fees and from further false advertising.”
Let’s face it: customer service lines are designed so you give up long before you get an answer. A confusing labyrinth of telephone menus, leading eventually to a computerized voice demanding information that you likely don’t have and they, coincidentally enough, can’t help you without. When you do get someone, they tend to be either incompetent or reading from a three-ring binder. The industry’s secret is they actually can’t handle your issues and complaints: the conspiracy is to make it so frustrating that you won’t even try.