wire-maintenance

10 Confessions Of A Charter Customer Service Representatives

By Carey Alexander on May 2, 2009 10:00 PM 47 Comments

—>Did you know there isn't a formal way to report a Charter cable outage, and that you're entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside... More »