Best Buy "Optimized Laptop" Features Nothing But An Error Message

Best Buy "Optimized Laptop" Features Nothing But An Error Message

Reader L951B951 saw our recent posts about Best Buy’s dubious “optimization” services, so he went to the store armed and ready to demand an unopened laptop. The trouble is — he says Best Buy had opened them all. Did this stop our hero from coming away with a laptop without paying the optimization fee? Of course not.

Reader Uses BBB To Retrieve Gold From Classmates' Clutches

Reader Uses BBB To Retrieve Gold From Classmates' Clutches

Remember Kelly, the one who couldn’t get her money back from Classmates after she canceled her automatically renewed gold membership?

AT&T Overcharges Guy On iPhone Bill, Guy Fights Back, Wins

AT&T Overcharges Guy On iPhone Bill, Guy Fights Back, Wins

Richard’s tale of his struggles with AT&T are valuable for two reasons — One, he shows how to win a customer service dispute in a calm, deliberate way, and secondly he points out a little-known option that lets customers who won’t be using their phones for a while place their phone on a cheap suspension plan rather than pay full price for the months in question.

Ignored Gamer Puts The Smackdown On Mixed-Up Game Publisher

Ignored Gamer Puts The Smackdown On Mixed-Up Game Publisher

When we last spoke to Jess, the gamer with the questionable taste for dolphin pet-simulating video games, she was adrift in a sea of despair, having bought a game based on promotional copy on the game’s site and box, only to find the game she bought was different than that which was promised. Publisher 505 Games seemed to be blowing her off.

College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated

College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated

Jon, like many American Express customers, had his credit limit slashed without warning recently. What he did next makes us feel all warm and fuzzy about our jobs here, because he found the necessary contact info buried in a post from 2007. Here’s his story, proof that sometimes persistence pays off.

Gift Card Settlement Refunds Quarter Million Dollars In Inactivity Fees

Gift Card Settlement Refunds Quarter Million Dollars In Inactivity Fees

A Connecticut mall has to pay $259,000 in settlement fees to consumers who bought gift cards that had monthly inactivity fees.