We know you all love calling your bank and being asked the same security questions over and over; and we’re sure that bank employees get a real kick out of having to ask these questions and hearing customers groan. Barclays thinks it has the answer to the problem — voice-recognition software. [More]
Chase Won't Stop Calling For My Dead Mom Every Day At 4 A.M.
By August 23, 2012
For the month of August, consumer advocate Christopher Elliott will occasionally be sharing some of the questions and problems he receives from readers. In this week’s case, Kimberly says a day doesn’t go by that Chase bank’s auto-dialing system doesn’t call her at 4 a.m. with automatic account notifications for her mother, who happens to have been dead for two years. Can anyone put an end to the hassle? [More]
Did FTC Spoil Its Own Surprise Announcement?
By September 27, 2011
Earlier today, the Federal Trade Commission posted a media alert for a Wednesday morning press conference to announce an action against a “major marketer of consumer goods” that will result in millions of dollars in refunds being given to consumers. But while the Commission wanted to keep secret the name of this mystery major marketer, they may have given it away in the URL of the media alert. [More]
NY Town Considering 'Do Not Knock' List
By July 28, 2010
The people in Rye, NY, are so fed-up with unsolicited visitors banging on their doors to sell them something or ask for their support in an election that they’re considering creating a “Do Not Knock” registry that would forbid door-to-door types from interrupting their peace and quiet. [More]
Help! Cablevision Is In The Hall Listening Outside My Door!
By June 23, 2010
Reader Newman says he got a voicemail from a Cablevision guy that was in the hallway at his work, listening through his office door. He tells us this is the final straw and he’ll be getting FiOS… [More]
