Consumerist

Posts Tagged “

whistleblowers anonymous

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leaks

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL's 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry's most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL's scare tactics, tricks to negotiating a substantial discount, and the full collections guide. More »

6:00 PM on Sat Apr 5 2008
By Carey
12,768 views, 63 comments

Latest by WraithSama: @KD17: The writing's on the wall for AOL and NetZero. Neither have the ability to provide broadband access, only dial-up. more »

cellphones

9 Confessions Of A Retentions Representative

Retentions representatives are the cellphone company's last line of defense between you and freedom. One brave retentions representative has come forward to teach us how to craft a direct, earnest request that will lead retention reps to do your bidding. Rivaled in effectiveness only by executive customer support, retentions reps are empowered to strike down nuisance fees and bargain liberally, all to keep you as a customer. If you were ever tempted to threaten your cellphone company with cancellation, this one is a must read. More »

10:09 AM on Sun Mar 16 2008
By Carey
19,826 views, 38 comments

Latest by nytmare: @oakie: You're a hypocrite. You are criticizing people for swearing and insulting CSRs, while you yourself are swearing and calling more »

whistleblowers anonymous

Consumerist Invites You To Join Whistleblowers Anonymous

We know many of our readers work at the companies that we write about, and we've started a program specifically for you. It's called Whistleblowers Anonymous and it can help you overcome your addiction to corporate douchebagism. Through Whistleblowers Anonymous you can help your customers, your fellow humans, and yourself. More »

4:52 PM on Fri Mar 16 2007
By Meg Marco
6,522 views, 18 comments

Latest by Calliope: Oh I don't know, very few of the things I've read in any of the "Confessions" would be considered proprietary. more »