Chase Banker: I Hate That We're Required To Pull People Out Of Line To Offer Upsells

Chase Banker: I Hate That We're Required To Pull People Out Of Line To Offer Upsells

Chase now requires bankers to drag customers waiting for a teller out of line so they can upsell other bank products. One longtime banker wrote in to apologize for the practice, which “blatantly exploits a customer’s trust,” and to encourage customers to call Chase and tell them that they hate it, too. Read the banker’s full heartfelt note, after the jump. [More]

RadioShack Will Say Anything To Upsell Extended Warranties

RadioShack Will Say Anything To Upsell Extended Warranties

An anonymous RadioShack employee sent us what he considers unethical talking points distributed by the corporate office to help employees upsell the RadioShack Replacement Service Plan. According to our tipster, “each example encourages lying.” Read the deceptive talking points, inside…

10 Confessions Of A Charter Customer Service Representatives

10 Confessions Of A Charter Customer Service Representatives

Did you know there isn’t a formal way to report a Charter cable outage, and that you’re entitled to a $20 credit if your tech is a single minute late for your appointment? These, and other fantastic tips to get faster, cheaper service from Charter, as told by a former customer service representative, inside…

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

Exclusive: AOL's Collections Guide Encourages Agents To Lie And Deceive

An anonymous tipster sent us AOL’s 153 page internal collections guidebook for prying money out of delinquent account holders. The guide shows that AOL is following some of the debt industry’s most egregious collection tactics by encouraging agents to deceive and lie to customers. After the jump we present AOL’s scare tactics, tricks to negotiating a substantial discount, and the full collections guide.

9 Confessions Of A Retentions Representative

Retentions representatives are the cellphone company’s last line of defense between you and freedom. One brave retentions representative has come forward to teach us how to craft a direct, earnest request that will lead retention reps to do your bidding. Rivaled in effectiveness only by executive customer support, retentions reps are empowered to strike down nuisance fees and bargain liberally, all to keep you as a customer. If you were ever tempted to threaten your cellphone company with cancellation, this one is a must read.

Dollar/Thrifty's Unwritten Rule For Mechanics To "Find" Problems Covered By Warranty And Bill The Manufacturer

Dollar/Thrifty's Unwritten Rule For Mechanics To "Find" Problems Covered By Warranty And Bill The Manufacturer

An unverified reader report has an interesting claim that should grab the attention of every auto-maker. Dudes, Dollar/Thrifty Group car rental is totally ripping you off.

Consumerist Invites You To Join Whistleblowers Anonymous

Consumerist Invites You To Join Whistleblowers Anonymous

We know many of our readers work at the companies that we write about, and we’ve started a program specifically for you. It’s called Whistleblowers Anonymous and it can help you overcome your addiction to corporate douchebagism. Through Whistleblowers Anonymous you can help your customers, your fellow humans, and yourself.