where are the cheetos?

(Ben Schumin)

Here’s A Fun Customer Service Idea: Text Walmart For Help From Within Walmart

We’ve often said that it’s not really a good idea to post on social media or e-mail a company while you are physically standing in their store or restaurant, and talking to a person is a better alternative. Here’s a possible exception to that from the TechCrunch Disrupt hackathon: a text-messaging service that uses a combination of bots and customer service chat reps to let you text for help from within Walmart. [More]