The Transportation Security Administration is doing some quick apologizing after an incident that left a 3-year-old girl upset and crying when her parents were told she’d need to submit to a pat-down. The toddler has spina bifida and had reportedly already gone through security at Lambert- St. Louis International Airport, when her mom captured what appears to be TSA agents attempting to touch the tearful girl. [More]
TSA Policies Are So Confusing It’s No Wonder A 3-Year-Old In A Wheelchair Gets Upset During Screening
For people who use wheelchairs to get around, this may mean an end to sitting in the back seats of conversion vans when it’s time to hit the road. [More]
When a United Airlines passenger got off the flight from Washington, D.C., to Oklahoma City, he was expecting that his $20,000 power wheelchair would be waiting for him. And it was… well at least some of it was. [More]
The Transportation Department has served AirTran a $500,000 civil penalty for repeated failures to accommodate disabled travelers, reports Associated Press. The airline was also cited for not providing adequate responses to customers who complained, and for not properly filing complaints with the government. The biggest issue, however, was that it doesn’t always provide wheelchairs to disabled passengers in a timely manner. AirTran says it’s working on implementing a wheelchair tracking system at its hubs. [More]
According to Richard, Greyhound has some real work to do when it comes to making people in wheelchairs not feel like second-class citizens. Even in snowy weather and with delays, you don’t really want a driver telling a passenger that he should have brought an attendant if he wanted to get on the bus. [More]
On July 20th, Julianna’s (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was “wheeled into a back room and advised” that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.