Chris said he bought an AlienWare monitor through Dell’s site and has been getting the runaround for more than two weeks, with no indication his order has shipped yet. [More]
what the dell
Dell Delayed My Computer Purchase A Month, Took 50 Minutes On The Phone To Let Me Cancel
By 2.17.10
Danish says he ordered a Dell desktop computer late last year, and was willing to wait until Jan. 22 for its expected delivery. After that date kept getting bumped back until more than a month had passed, Danish canceled the order on an arduous phone call. [More]
Dell Texted Me A Deal That Was Too Good To Be True
By 2.9.10
Anna says Dell sent a special offer on a laptop via text, and even though she acted on the sale immediately she hasn’t been able to bag the deal, and instead was offered a similar product for $150 more. [More]
Dell Won't Send Me My TV And Home Theater
By 12.7.09
In mid-November Todd jumped on a sensational deal for a big-screen HDTV and a home theater system. He placed his order, sure that he wouldn’t find a more appealing offer on Black Friday, but says Dell has yet to ship his order or explain the delay. [More]
Dell Sells Laptop With External Drive But No Way To Connect It To Computer
By 11.4.09
David says he bought a Dell tablet that came with an external CD/DVD drive but no way to hook it up, making it all but impossible to install his operating system.
I Sent Dell My Laptop And All I Got Back Was This Stupid Hard Drive
By 11.2.09
Maybe Adam is being a bit unreasonable here, but when he sends in a laptop to be repaired he expects to receive not only the laptop’s hard drive, but the entire computer.
Dell Gets Nosey When Attempting To Verify Order
By 10.27.09
Zach ordered a netbook online from Dell, then got a call from a customer service rep who wanted to verify his identity for the order. He was stumped as to why the company needed to give his birthday and last four digits of his SSN.
Dell Slowly Sends Out Crappier Replacement Laptop
By 10.19.09
Yuriy’s Dell laptop conked out last month, and so far the company has said “Dude, you’re NOT getting a Dell” via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model.
