Of all the things that airline passengers should care about — schedules, airfares, fees, delays, weather, that guy across the row from you who refuses to put his shoes back on — one thing that shouldn’t matter at all is the pilot’s gender, as I’m pretty sure the Y chromosome contains no special aviation-related genetic information. And even if you do think that only brawny men named Rex or Ace should be flying your airplane, what is the point of leaving a nutty, angry note when your pilot happens to be a woman? [More]
Usually if someone asks me what I want before a flight the answer is going to be something like, “The gift of no one kicking my seat back repeatedly during the flight” or “A free drink to get me through turbulence.” But a WestJet Santa Claus took it a few jolly steps further. [More]
It’s time to break out the bananas, joked Consumerist tipster Steve when sending us this story — there’s going to be a plethora of charlie horses now that JetBlue and WestJet are going along with the airline industry’s favorite trend and cutting legroom for some nonpremium seats. But if you’re willing to pay more, of course you can get extra legroom. [More]
When it comes to being satisfied with our flying experiences, it turns out we’d rather opt for low-cost carriers like JetBlue, over old legacy airlines like US Airways, according to a new study that rated customer satisfaction. [More]
WestJet recently sent out a survey to its readers to look at a list of $10 fees and respond which they were okay paying with. One of them was a $10 fee for not having to sit near screaming babies and small children. The airline also wanted to know if customers would be interested in $10 savings for putting up with or giving up certain things, like savings for not earning frequent flier miles or savings for having a seat that doesn’t recline. Brilliant business move or deceptive fare increase? Leave your thoughts in the comments.
THE QUOTE: “The situation is of utmost concern for WestJet and we are taking this matter very seriously. We have apologized to the parents of the child and are doing all that we can to ensure that this does not happen in the future.”
7.50 worth of complimentary drinks at the airport bar. That’s the way customer service is handled in Ireland.