(afagen)

Today In Major Credit Card Breaches: Hotels, Hotel Restaurants

Major credit card hacks: they’re not just for big box retailers or upscale department stores anymore. The newest place your credit card info is being stolen from? Hotels. [More]

When Tropical Storm Threatens Tropical Paradise, Hotel Won't Let Me Cancel

When Tropical Storm Threatens Tropical Paradise, Hotel Won't Let Me Cancel

William’s dilemma with Priceline and Westin is what we’re guessing will be the first of very many travel problems caused by what is now Tropical Storm Isaac. William used to live in New Orleans, and knows better than to be anywhere near the projected path of a hurricane if he doesn’t have to. He had plans to travel to a vacation spot in Florida right in Isaac’s predicted path this weekend, and was probably supposed to be in the air right now. He was able to cancel his normally non-refundable AirTran flight, but the hotel, a Westin, won’t budge. He paid through Priceline, which has a no-refunds policy. That’s common knowledge. The problem is that Westin wouldn’t cancel his reservation anyway until an actual evacuation order is issued for the area. [More]

Update: Westin Casuarina Refunds Extra Charges, Apologizes To Customers

Update: Westin Casuarina Refunds Extra Charges, Apologizes To Customers

Last week’s news that the Westin Casuarina hotel in Las Vegas was surreptitiously charging conference attendees for the organizer’s unpaid bill generated enough bad press that the Westin did an about-face this week, and sent out letters on Tuesday telling affected customers it is reversing the extra charges. A Westin spokesman said, “We’ve decided as a matter of customer relations to issue the refunds while continuing to pursue payment from The Coaching Center” in Austin, Texas. The Westin also says the refunds are an “effort to show our good faith,” which we assume means “please don’t sue us.”

Contact Info For Westin Casuarina In Las Vegas

Contact Info For Westin Casuarina In Las Vegas

If you were one of the conventioneers who got charged extra fees by the Westin Casuarina, we suggest you talk to your credit card company or contact The Coaching Center (according to the Houston Chronicle, the company’s president is refunding the charges directly to those affected). If you need contact info for management at the hotel, however, an anonymous tipster sent in a list of phone numbers and email addresses.

Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men

Westin Casuarina Update: Hotel Also Forces You To Sleep With Strange Men

Randy saw our post earlier today about the Westin Casuarina in Las Vegas and wanted to share his own experience with them. In honor of the Casuarina’s increasingly sketchy reputation, we will add lightning to their photo.

Vegas Hotel Charges Attendees For Unpaid Convention Fees

Vegas Hotel Charges Attendees For Unpaid Convention Fees

The Westin Casuarina Hotel & Spa in Las Vegas has begun charging an unpaid $50,000 convention fee to the attendees who already paid before they attended back in October. The company that set up the event, Austin-based The Coaching Center, hasn’t paid its bill yet, and “president Suzanne Black said she was trying to arrange a payment plan when she was told by Westin management that the hotel would recoup the bill from attendees.” Now people are finding charges anywhere from $600 to $1200 on their credit card bills. Even the Las Vegas Convention and Visitors Authority has said this isn’t standard practice, but Westin says it’s got fine print that proves it can hold you liable for any charges left unpaid on your visit.

Four Star Hotels Smell Good

Four Star Hotels Smell Good

The smell of cinnamon apples wafting down the hallway. Fig, bargamot, jasmine and freesin scent gently wafting from the toilet. Pills that make your bowel movements smell like bakery fresh cinnamon rolls.