Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?

Why Can't Microsoft Help Get This Guy's Stolen Xbox Live Account Back?

Erik has been patiently trying to get his stolen Xbox Live account back for a month and a half now, but all Microsoft has done to help is lie and fail to follow up on phone calls or emails. Oh, and there was that one point where they sent “how to get your account back” instructions to the person who had stolen the account, which sort of defeated the point.