Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

Study: JCPenney, Avon, Gap Websites Are Worst At Responding To Customer E-Mails

After years of being trained to dread contacting a company via phone, lest we get trapped in the automated phone tree, customers are turning to e-mail for resolving their customer service issues. And while a new study shows that a majority of the top online retailers did a passable job of replying to customer inquiries, a handful of websites apparently decided to give their e-mail customer service teams some extra time off this holiday season. [More]