(Thanks, Evan!)

Mike asks:

Even though the RIAA and the MPAA try to screw customers at every turn, I wanted to support my favorite show of all time by purchasing the new Futurama Movie: Bender's Game. Target.com had the cheapest price I could find at $14.99 and I have a Target right across the street from work. I went to buy the DVD and it rang up as $19.99. I pulled up the website on my iPhone and showed the cashier that it was $14.99. She told me that Target stores don't match Target.com prices. I told her to void the sale because I felt cheated. I went to the customer services desk and they told me the same thing.

How can a store not match the prices on their own website? Is this legal? Didn't Best Buy get in trouble for doing something similar?

The simple answer — yes, it's perfectly legal and lots of stores do it. It's a lot more common than you think. If you don't like it, you should do exactly what you did — take your business elsewhere.

As far as your second question about Best Buy — no, they did not get into trouble for refusing to price match their own website — they got in trouble for making a second "fake" website that showed in-store prices. The argument was that Best Buy was misleading customers into thinking that the website prices were the same as the in-store ones. Consumers reported that Best Buy employees would tell them that the "sale ended while they were in the car" and would use the "fake" website to prove it. This is clearly uncool, and it let to a lawsuit by the Attorney General of Connecticut.

Here's Target's official price matching policy. In short, they do not price match.

Pricing for products on Target.com may vary from Target stores and from the Target Weekly Ad. We do not match the price of our online merchandise with the price offered by Target stores or another company, and Target stores do not match the price of our online merchandise. However, if you see a lower price listed in one of our Target Weekly Ads, we may be able to adjust the price of your online order to match the advertised price.

Dear J Crew,

Re. my recent order:
1. Invoiced for $9208.50 in shipping charges. Scan of invoice attached.
2. Baby sized shirts shipped. I ordered men's medium sized polo shirts. (Size M as in the invoice). Photo attached.
3. Cannot sign into website, JSP_EXECUTION_FAILED, screenshot attached.

I would like to
1) Return the shirts for a refund - they are completely the wrong size.
2) Not be charged $9,208 for shipping
3) Not have to use the website to do this, as I can't log in

Can you reply to my email at as soon as possible? I am worried about my credit card being charged for the incorrect shipping cost.

Thanks
Per

He also attached this image of the tiny, tiny shirt that he received. How sad.

We're reasonably sure that no self-respecting credit card will allow a shipping charge of over $9k to go through without calling, but if the charge is incorrect, Per can call and do a chargeback.

J Crew Customer [Blogspot]

Any idea on what's going on at http://www.blockbuster.com/?
Tried to log on this AM and it says "Sorry, BLOCKBUSTER Online is temporarily unavailable while we make some changes to the site. We're working hard to bring you an ever better BLOCKBUSTER Online experience. Check back soon!"
Nice, since I am a Blockbuster Online member and now have zero access to my queue or know what's coming to me next.

Anyone have any ideas?

Blockbuster

• You walk into a Best Buy to purchase a sale item you saw on their site.

• The employee tells you that the item is no longer on sale, and shows you what looks to be Best Buy's website, but it's really a secret intranet that Best Buy's corporate office denies exists. The price on the website shows that the sale is over.

• You cry and leave, then at home you see that the sale isn't over at all. What happened?

The Hartford Courant investigated this phenomenon throughly and are convinced the secret "intranet" exists. Their columnist actually saw it:

Many employees I talked with said they had no idea there is an internal site. But two employees at two different stores confirmed to me that there is an intranet site available only to employees.

One long-time employee showed me the intranet site Hammer and I had been led to believe was the bestbuy.com site.

The salesman told me it was a site that only employees could access because it contained confidential information as well as item prices.

Computer Purchase Reveals Website Confusion [Hartford Courant]