Reader Patricia is angry and somewhat baffled by Target’s insistence that Target and Target.com are not the same company and its not a Target store’s problem if the website is messed up and tells you to drive 25 miles to buy something that isn’t in stock. [More]
Reader Aaron was trying to buy a toilet from Home Depot, but they, like other retailers, would not price match their own website — that is until Aaron told them he would just go to Lowe’s and have them price match Home Depot’s website. [More]
Reader Michael went to Best Buy to pick up a hard drive that he saw on sale. The website said that the item was in stock, but when he got to the store there were none on the shelf. The employee he questioned said that the item was out of stock but explained that the website was slow to update. So Michael went home, ordered it for in store pick up and… can you guess what happened next?
UPDATE: We’re bad at Spanish. See below. We came across a Twitter user who, while browsing Comcast’s internet prices, discovered that the Spanish-language version of the site offers reduced speeds at the same prices as the higher speeds seen on the English version of the site. What the hell?
Reader Jeff is confused. He wants to purchase a laptop from Walmart. Upon Perusing his website from home, he saw a nice Acer Netbook for under $300. Of course, upon walking into the store, he was confronted with a slightly higher price. Luckily, he talked to the nice customer service representative and quickly price matched the in store item to the online price and Jeff walked out a happy customer.
Look unto ye, electronic consumers, and gaze upon your ruined world. The abyss swallows yet another false god, with CircuitCity.com stumbling, “Updating”, and finally closing all within the last twenty-four hours. Visit the website yourself for proof, as well as a full explanation of what is going on with all those wonderful product service plans you purchased.
We love Walmart’s website. We really do. Here’s a nice lamp that you can’t buy. At all. Deal with it.
Here’s a question we get a lot. Are stores required to price match their own website?
J. Crew has a problem with their website. Whatever the problem is, it isn’t small. Meet Per, a J. Crew customer who tried to order some polo shirts and not only did he get the wrong shirts, the bill came with a shipping charge of $9,208.50. Per would like to return these shirts and not pay $9,208.50 in shipping, but he can’t manage to log on to J. Crew’s website.
Nice, since I am a Blockbuster Online member and now have zero access to my queue or know what’s coming to me next.
Haven’t the foggiest, Amy.
Have you ever found a deal at Best Buy’s website only to travel to the store and find that the “sale” is over? Did the Best Buy employee show you “proof” on their “website”? It now seems that there are really TWO websites, and they’re identical except for the prices. Here’s the deal: