NEW YORK, 6:10 AM, SAT JUL 19 | 19 POSTS IN THE LAST 24 HOURS | tips@consumerist.com | RSS
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sex

Spirit Airlines' Customer Service Number Leads To Phone Sex Line

When you fly an ultra low budget airliner, you expect ultra low service, but even under that business model, it seems reasonable to assume that calling customer service won't take you to a phone sex line. Reader Barbara would agree. She writes: More »

9:38 AM on Mon Jun 30 2008
By Ben Popken
5,579 views, 41 comments

Latest by n/a: Phone sex operators having similar numbers to companies and CS lines is a huge problem and done by these people intentionally. These companies bet on misdials and reap huge profits from them...taking a page from domain name "dropcatchers," one more »

REMINDERS: Print out the website before you go to the store. Reader Jim ran into some price matching shenanigans at JCPenney:
He tells me that if I had tried to purchase over the web, I'd have actually paid $119.99. I tell him that my wife and I have been JcPenneys customers for a long time. We've bought clothes, bedding, all kinds of stuff and recently dropped $200 on cookware. He says to me, "Well, the price is $119.99 and it does show $79.99 as the sale price in the web site. I'll tell you what, I'll split the difference with you."

[JSStudios]

19 comments

offline

Sorry, Blockbuster Is Not Available

Reader Amy is wondering if anyone knows why Blockbuster Online is, well, not online.
Any idea on what's going on at http://www.blockbuster.com/?
Tried to log on this AM and it says "Sorry, BLOCKBUSTER Online is temporarily unavailable while we make some changes to the site. We're working hard to bring you an ever better BLOCKBUSTER Online experience. Check back soon!"
Nice, since I am a Blockbuster Online member and now have zero access to my queue or know what's coming to me next.
Haven't the foggiest, Amy. More »

11:34 AM on Mon Jan 7 2008
By Meg Marco
3,706 views, 53 comments

Latest by firefoxx66: This article strikes me as effectively pretty pointless. Unless the Blockbuster site has been down for a day or more, then I think this should pretty much be accepted as internet norm. Sites go down for updates or repair, or more »

secret website

Does Urban Outfitters Have A Secret In-Store Website?

Reader Chaely C tried to return a gift to Urban Outfitters, only to find that the website in the store showed that her item was on sale for $19. Chaely knew her friends paid $58 for the item via Urban Outfitter's website, and told the cashier this. More »

3:28 PM on Fri Jan 4 2008
By Meg Marco
15,721 views, 55 comments

secret website

Best Buy Refuses To Stop Misleading Customers With Secret Website

Once again a reader contacts us to complain about Best Buy misleading their customers with an in-store only website that looks identical to the "real" website—except for the prices. More »

5:50 PM on Thu Dec 27 2007
By Meg Marco
14,643 views, 83 comments

best buy

Best Buy Still Embracing Deceptive In-Store Kiosks

Best Buy still uses a secret internal website to deceive customers, according to the L.A. Times. The website appearing on in-store kiosks resembles Best Buy's official site in every way, except for the prices. Connecticut Attorney General Richard Blumenthal was surprised to hear that his investigation failed to end Best Buy's bait-and-switch, telling the L.A. Times: "We thought Best Buy had addressed this. That's what they said to us. Apparently that's not the case." A tipster in Virginia also reports the continued existence of the secret website. More »

3:45 PM on Sun Dec 23 2007
By Carey
66,375 views, 115 comments

Latest by wellfleet: Oh for crying out loud: here's the secret, for ALL THE WORLD to know... There isn't a secret site. When you log in to any computer as an employee, you log in to a portal called Toolkit. From here, you more »

update

Best Buy Adds Disclaimer To Secret Website

In response to being sued and humiliated on the internet over their "secret website," reader MK says Best Buy has added a disclaimer that warns customers that the in-store kiosk doesn't display the same prices as the public website. More »

3:39 PM on Mon Sep 24 2007
By Meg Marco
58,462 views, 43 comments

best buy

UPDATE: Best Buy Still Using Its Secret Website

As you know, Best Buy has confirmed the existence of a second "secret" website that looks identical to BestBuy.com, but has different prices and is only available inside Best Buy stores. This misleading website has been shown to customers who come into Best Buy stores looking to price match a product seen on the website. Best Buy is currently under investigation in Connecticut, but it seems as if at least one store is still showing customers the "secret" website instead of the real one. Reader Christopher writes:
I have read on your website about deceptive practices involving Best Buy where they advertise one thing on their website for a price, and then it is different when you go in the store.
More »

10:51 AM on Mon Mar 19 2007
By Meg Marco
32,078 views, 31 comments

Latest by n/a: I just had this experience at Circuit City. Not sure if they do the same thing. saw a tv online for sale, went to CC, saw on their store computer that the web price had gone up $400. the guy at cc more »

best buy

Best Buy's Secret "Employee Only" In-Store Website Shows Different Prices Than Public Website

Have you ever found a deal at Best Buy's website only to travel to the store and find that the "sale" is over? Did the Best Buy employee show you "proof" on their "website"? It now seems that there are really TWO websites, and they're identical except for the prices. Here's the deal: More »

11:49 AM on Fri Feb 9 2007
By Meg Marco
28,042 views, 50 comments