Brad screwed up his Weber grill, and it caught fire. He admits that it’s his fault for not cleaning the grill properly for three years, which led to fires under the control panel. When he called Weber to ask for an explanation of what could be wrong, the company not only helped him, they went way above and beyond and offered to send him–for free–replacement parts that would make his grill functional again. [More]
By September 22, 2010
By February 22, 2006
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