Netflix Refunds Your Money Without You Even Asking

Netflix Refunds Your Money Without You Even Asking

If other companies were smart, and they mostly aren’t, they would adopt Netflix’s strategy of having periodic outages then apologizing and offering credits without their customers having to do anything. Whenever this happens (as it apparently did on August 30) we get a flood of delighted emails from their customers, many of whom didn’t even notice the outage in the first place.