For me, malfunctioning escalators are the stuff of nightmares. I still secretly fear that up escalators are going to eat me. So this people-flinging Metro station escalator from the day of Jon Stewart and Stephen Colbert’s “Rally to Restore Sanity and/or Fear” last year has given me a whole new category of escalator malfunctions to fear. [More]
Priceline has a very different understanding of what a “hotel reservation” is than Shane does. He and his wife and children planned to take a once-in-a-lifetime trip to Washington, D.C. to attend this past weekend’s Rally To Restore Sanity And/or Fear put on by comedians Jon Stewart and Stephen Colbert. They reserved a hotel room in a close suburb, near a Metro station, correctly assuming that traffic would make driving into the city a bad idea. [More]
30,000 pounds of belongings stretched up and down the DC sidewalk. They all belonged to one woman who was evicted after she couldn’t make rent. [More]
A DC shop on one of the busiest retail strips has installed a “Mosquito” device in order to drive away teenagers who often loiter and fight there. The unit emits an annoying beeep beeep beeep at 17.5 kilohertz, which is at the upper range of audibility for 13-25 year olds. The business owners like it, but one passerby remarked, “It’s classism and ageism. And it’s sad.” [More]
DC’s Dulles and Reagan airports have just opened new “pet relief areas” for your pooch’s pooping pleasure prior to plane-boarding. [More]
One would think that in these tough economic times, placing a help-wanted ad in the paper or online would be sufficient for netting employers a pile of resumes. But the Transportation Safety Administration has decided to target a very specific demographic in the Washington, D.C., area — pizza eaters. [More]
UPDATE: Here’s the video. If you live in the DC area, tune into ABC 7 tonight at 5:45 pm to see a Consumer Alert I shot with local reporter Kris Van Cleave. Apparently, this morning like six of their reporters all got scam robocalls on their cellphones with a recording saying their ATM card had been deactivated and they needed to call the bank back. Hello, scam! [More]
Phil is a hipster and will totally clean your house and make it sweet. ” You can rest easy with the fact that a sweet dude in skinny jeans is totally taking out the garbage and cleaning your toilet,” says his rad Craigslist ad. [More]
Hampton Inn general manager Jennifer Stahler banned reader Jack from staying at her Inn again because he dared to park his car in the Inn’s garage. Jack wasn’t sure he could park there in the first place, even though there weren’t any signs warning “private” or “employees only,” so after parking, he checked in with Jennifer who told him he was fine and even wrote him a parking slip. The next morning she changed her mind and demanded $38 in valet charges. When Jack reminded her that she never mentioned any fees and had given him a parking slip, she agreed to remove the charges but then explained that he was “no longer welcome to stay.”
Reader Brandon heard the “Events and Adventures” club for singles ad on the radio and decided to check ’em out. What did he find? They wouldn’t tell him their fee upfront and online, he found stories that might hint at why, tales of exorbitant upfront fees, worthless service, and instead of letting you cancel, they send you to collections…
Consumers in Washington D.C. have apparently flocked to credit unions since the district outlawed payday lending last year. Payday lenders whined that lending without 300% APRs was utterly unaffordable, but credit unions are proving that it’s possible to make long-term, low-dollar loans with interest rates as low as 16%.
What could a customer and a coffee shop be scuffling over that would lead the owner to publicly announce that if the customer comes back in, he’ll “punch him in the dick?” And the customer saying the only way he’ll come back in is with “matches and a can of kerosene?” The right to pour espresso over ice, obviously. The blogstorm began as follows…
Remember Matt? He was detained by an off-duty police officer who was employed as a security guard by the Home Depot because he did not show his receipt. Matt complained about this to the Home Depot and received an apology from Frank Blake, the CEO. He also filed a formal complaint with the Metropolitan police. He says the police found his complaint to be unfounded.
The Washingtonian is reporting that a few disgruntled Radiohead fans who were forced to circle the parking lot rather than actually watch the Radiohead show they paid to see (and to park at… parking was included in the ticket price), were offered replacement tickets. In New Jersey. Now, we failed geography and can barely read so we don’t actually know where this so-called “New Jersey” is, but it sounds like it’s not in Washington D.C. Let’s take a look at the map. Nope. Google maps says that the closest NJ Radiohead show (Susquehanna Bank Center Camden, NJ) is a 3 hour drive from the Nissan Pavilion where the first disastrous show took place.
Home Depot’s CEO, Frank Blake, responded to Matt’s complaint about being unlawfully detained by the Washington D.C. Metropolitan police after refusing to show his receipt to a Home Depot employee.
Reader Matt has launched the dreaded EECB (Executive Email Carpet Bomb) on Home Depot—attaching a copy of a formal complaint that he filed with the Metropolitan Police in Washington, D.C..
My name is Jonathan [redacted], and have had the worst customer experience in my life in dealing with Comcast of DC over the last 5 months. From incompetent technicians, to gross abuses of billing procedures, to a simple lack of basic service, I am appalled at what they claim to be “Comcastic”. In addition, I am a graduate student, and so do not have much time to fight with call center employees (60 hours and counting, no exaggeration) over their horrific overcharging; I also don’t have time to sit at home for yet another technician who doesn’t know anything about the services they are providing. For my work-study, I am an IT technician or an office building in downtown DC. As a result, I oftentimes know much more about networking than the technicians who are supposed to service my line!