After several years of shutting down class-action lawsuits or affirming businesses’ ability to preempt such suits with forced arbitration, the U.S. Supreme Court today chose not to hear challenges to a trio of class actions about supposedly defective washing machines from three leading manufacturers. [More]
Our colleagues at Consumer Reports test all sorts of products to determine which are worth buying, and which aren’t. This month, they rounded up some laundry products currently on the market that aren’t worth picking up in the store: including a detergent blessed by Martha Stewart herself that wasn’t any more effective than plain water. [More]
Buying a washing machine or a dryer is a huge annoyance and expenditure; something you want to do as few times in your life as possible. That’s why the folks at FreeShipping.org have come up with a list of 10 things you can do to help keep your washer washing and dryer drying for years to come. [More]
Even though front-loading washing machines are generally more efficient and clean your dirty duds better than old-school top-loading machines, some surveys show that around 3 out of 4 American households are still loading from above. Our brighter brethren at Consumer Reports endeavored to find out why. [More]
Matt tells Consumerist that he was disappointed in his Maytag washing machine, which had required two service visits in as many years. Maytag’s social media team, monitoring the Internets for unhappy customers, saw his frustrated tweet about the washing machine, and reached out to him to set things right. [More]
Ken writes: “In February of 2007, we purchased a Whirlpool Duet Sport Washer, model XWWFW8410SW. The washer worked very well, and we noticed a savings in our water and electric bill. A few months later, we noticed it was leaking water. Fortunately, the washer is in the garage. We called our local appliance dealer, and they sent out a service technician. He “fixed” the leak. A couple of days later, it began leaking again. And it was fixed again. The door was replaced. The lock was replaced. The ring was replaced. Everything was caulked, adjusted, tweaked, etc. Again it leaked.”
Karen, a self-described, “Stinky Mom,” writes:
I have had nothing but trouble w/ my high efficiency washer – my house STINKS, my clothes STINK, my towels STINK and now my FAMILY STINKS!!! I think as a Mom you’ve had enough when the kids at school laugh at your son because his jeans STINK!!!! I’ve had Sears out a number of times (will get my service) records – and even had the senior customer service person who deals with this type of washer say “I’m surprised they haven’t recalled the washers, we get this complaint all the time”!!
Poor Eric. He only wanted Lowe’s to deliver and install a Bosch washing machine, a tall order for any home improvement giant. Eric chose Lowe’s to escape Home Depot’s notoriously horrible customer service, but Lowe’s installers turned out to be just as incompetent. Thanks to their shoddy workmanship, Eric new washing machine has an uncontrollable urge to shake across the room when in use.
I finally realized why it was moving; the installer did not read the “Easy guide to quick setup” booklet with only 9 steps to follow through. The most essential step which was in big bold letters stating “removing the transport bolts is VERY IMPORTANT!”.
Bosch insists that the washer is damaged, but Lowe’s refuses to deliver a replacement. Eric writes:
Consumer Reports tested some washers in June and found two that left stain-soaked swatches nearly as dirty as when they went in. Now further tests have revealed that the washing machines actually made the clothes dirtier! From Consumer Reports:
Door seals in the GE WCVH6600H[WW], $900, and WBVH5100H[WW], $750, frequently trapped washcloths during the high-speed spin cycle. The seals were abraded and deposited ground-up rubber on the cloths. We tested one unit of each washer before they were sold at retail and one unit each bought at stores anonymously. Door seals in all four washers left the residue, and we couldn’t completely remove the resulting stains with further washing.
Consumer Reports has downgraded the washers to “not recommended.”
Hazard: Water leakage onto the electrical connections to the washing machine’s thermal sensor could cause an electrical short and ignite a circuit board, posing a fire hazard to consumers.