Reader Philip bought a new washer and dryer on sale last year after Black Friday. They were finally delivered when the family moved into a new house last week. When the time came for the inaugural wash, the machine made a loud banging sound and hopped around the room. GE sent a repairman who, on orders from GE, thought that gutting the washer was an ideal solution. Philip disagreed, pointing out that he would constantly fear a dryer motor fire and would prefer a new replacement, what with the washer/dryer set being newly delivered and all. GE would much rather spend more than the replacement value of the appliance. [More]
The fable goes that the nice white-haired appliance guys are a dying breed and they’re way better than their outsourced, van-driving, retail store counterparts. But sometimes the local guy is just as bad as the guy in the store wearing the official colored shirt. When her Kenmore model 417 front-loading washer went bust-o, Jane discovered she was able to save $400 in repair costs by learning how to fix it herself from Youtube videos. [More]
New Kenmore washer/dryers come equipped with voodoo science: when they have a service issue, you can dial the service number, press some buttons on the machine and then hold the phone up to the washer/dryer and it will transmit troubleshooting data directly through the phone to the company. “Over time, this technology will solve every problem. That’s our goal,” said a Kenmore product engineer. [More]
The copy on this Best Buy ad sent in by tipster Jordan reads, “A woman has needs. And right now, I need this wild cherry steam thing.” Oh, it’s a washer. And a dryer too, you say? Golly! I’ll take two. Let me just give you some of these emerald rectangle monetary devices out of my ebony zippery pouch device here… Full size inside.
An alleged Best Buy employee tells us that the company has stopped including inlet water hoses in some Inglis, Whirlpool and Maytag top-loading washers it sells. According to the blurry photos he sent us, employees are now supposed to push this $27 accessory hose product on customers who buy the washers. Update: we don’t know if the decision originated with the manufacturers or Best Buy.
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot’s CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer…
After a month of effort, Eric got Lowes to give him a washer that doesn’t shake itself to pieces. His complaint letters and phone calls to corporate had the effect of water dashing against a rock, so he turned his attention to the store manager, where he found success. Domo arigato, Mr. Vibrato!
Poor Eric. He only wanted Lowe’s to deliver and install a Bosch washing machine, a tall order for any home improvement giant. Eric chose Lowe’s to escape Home Depot’s notoriously horrible customer service, but Lowe’s installers turned out to be just as incompetent. Thanks to their shoddy workmanship, Eric new washing machine has an uncontrollable urge to shake across the room when in use.
I finally realized why it was moving; the installer did not read the “Easy guide to quick setup” booklet with only 9 steps to follow through. The most essential step which was in big bold letters stating “removing the transport bolts is VERY IMPORTANT!”.
Bosch insists that the washer is damaged, but Lowe’s refuses to deliver a replacement. Eric writes:
As of January, the Department of Energy requires washer makers to use 21% less energy, but some makers are meeting the standards by decreasing how well their products actually wash clothes, according to Consumer Reports.
“We’ve heard of people inviting their friends over to see their new washer and dryer. Who would have ever thought of that happening?” says Steven Peterson, General Electric’s marketing manager for clothes care.