Reader Daniel’s XBOX 360 went missing after he shipped it back to Microsoft via UPS. UPS did not give him a receipt. Now that they’ve lost the package, Microsoft won’t send Daniel a new XBOX 360 because he has insufficient proof that he shipped it in the first place. Daniel has a signed letter from the UPS manager stating that UPS did indeed pick up the package, but that’s not good enough.
Reader Rob has an AT&T 8525.
Reader Jonathan’s iPhone just keeps breaking. The second time, rather than replacing it, they decided it would need to be repaired—and tried to charge him $30 for a rental phone.
By far the most common “Apple” complaint we get at Consumerist is about our readers being denied warranty repairs because of some sort of “damage”.
We’re not going to pretend we understand why this would be the case, but reader Meredith writes in to report a slip of the tongue by one of IBM’s CSRs. Secrets were revealed: If your laptop is still under warranty, but the part you break isn’t covered, the repair costs 36% more. Read Meredith’s email inside.
I never really pressed into trying to get them to track whether they had already taken that particular box as a return, etc. When I finally returned it, I was just so tired of the whole thing that I walked right out the door without trying to follow up on what really happened.
If you recall, Dan bought his XBOX in March, while the warranty had been activated in November, making it a possibility that the unit was used and sold as new.
Dubner over at Freakonomics was distraught at the idea of sending his beloved laptop away to IBM for warranty repair, but since neither Geek Squad nor any of the IBM recommended vendors were up to the task, he reluctantly agreed.
UPDATE: Dan gets sweet sweet resolution.
The center pin from her power brick BROKE OFF in the computer. Now, Apple’s infamous for power-cords that fray and break, but this is a totally new failure in my 18 years as a sysadmin. NEVER have I seen the pin of a power adapter break off in its computer.
Hannah bought a refurbished Mac. 9 months later the hard drive died, so Hannah brought her Mac to the Apple Store to have the disk repaired under Apple’s 1 year warranty.
I asked if I can buy a new hard drive, in order to get the old drive back: “No.”
The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.
UPDATE: This has nothing to do with Katrina victims. Clarification: Craftsman Lifetime Warranty Doesn’t Apply To Rusty Tools
The message telling me I had to wait for a CSR didn’t even finish playing before a rep was on the line. I explained my problem and she said she’d get me an RMA right away to get it fixed.
Until Aug 11, 2006 my cell phone’s antenna housing cracked. So I called “Signal” and after spending 20 minutes describing how the phone broke, I was told that I had no insurance. So I called customer care “611″, and had a rep. help me out. He did a in house exchange because he said that I had signed the paper work but the plan was not added. He also told me that there would be a prepaid return box sent to me, and I could just send my broke phone back.
It was marked as an “IMPORTANT VEHICLE NOTIFICATION” and advised us to call a toll free number and have our current milage available. It warned that this was “DATED MATERIAL” and we needed to “RESPOND IMMEDIATELY”. The return address was from the “Warranty Notification Dept.”
So, if your PS3 breaks and they ask you if you used any third party, non-licensed products with your PS3 say “No!” Otherwise you, my friend, have just voided your warranty. —MEGHANN MARCO