The Tale Of Lowe's And The Refrigerator From Hell

The Tale Of Lowe's And The Refrigerator From Hell

Reader Buddy has a lemon of a fridge that he purchased from Lowe’s with an Extended Warranty. The store keeps sending people out to fix the appliance, but nothing seems to work.

TiVo Now Offers Exciting New DVR Immortality Transfer Fee

TiVo Now Offers Exciting New DVR Immortality Transfer Fee

TiVo customers have a few different choices when paying for their service plans. The one that’s gamble of sorts is the “lifetime” plan, which includes service for the entire life of your device and currently costs $399. Lifetime service is technically transferable when a TiVo is replaced under warranty, but Nate discovered a new feature: a new $150 fee to transfer service from the original DVR to the replacement.

Slingbox Offers Fantastic Post-Warranty Service, Wins Customer's Love

Slingbox Offers Fantastic Post-Warranty Service, Wins Customer's Love

After reading dozens of stories about companies doing whatever they can to get out of honoring a customer’s warranty, it’s a relief to find a situation which is the exact opposite of that.

Logitech Replaces Mouse Under Warranty When Tweeted At

Logitech Replaces Mouse Under Warranty When Tweeted At

Everyone is tired of hearing about Twitter. It’s not the newest and shiniest communications tool anymore, and stories about its effectiveness in customer service aren’t novel anymore. Reader Ryan is tired of hearing about Twitter, but he shared a story with Consumerist about how Logitech only replaced his mouse under warranty after he tweeted at them.

Power Washer Company's Warranty Policy Sucks And Blows

Power Washer Company's Warranty Policy Sucks And Blows

Jim bought an industrial-strength Karcher power washer new on eBay a few months ago, didn’t open it until recently and found that the pump didn’t work.

Have You Received Your Dell Multi-State Settlement Check Yet?

Have You Received Your Dell Multi-State Settlement Check Yet?

Did you file a claim form in the Dell multi-state settlement earlier this year? Have you received your check yet? According to the FAQ posted by the attorneys general of states participating in the suit, Monday, June 22 was the deadline for Dell to mail checks to consumers.

Timbuk2 Really, Really Wants You To Be Happy With Their Bags

Timbuk2 Really, Really Wants You To Be Happy With Their Bags

Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag’s stitching came out, she was treated to a great big pouch full of “above and beyond” customer service.

Nintendo Trusts Their Users, Goes Above And Beyond

Nintendo Trusts Their Users, Goes Above And Beyond

Nintendo, apparently forgetting that they are a large corporation, went out of their way to make sure all the variables that caused John’s Wii to glitch were addressed. Read his full letter inside.

Circuit City's "Advantage Protection Plan" Doesn't Live Up To The Sales Pitch

Circuit City's "Advantage Protection Plan" Doesn't Live Up To The Sales Pitch

A reader signing off as “Sucker” wants to let the world know that Circuit City’s extended warranties/replacement plans aren’t living up to the sales pitch. When he bought his XBOX 360, the salesperson assured “Sucker” that if the XBOX broke (as they tend to) that instead of having to wait around for a replacement — he could get a refund in the form of a gift card. He accepted. Guess what didn’t happen?

Whatever Acer Is Doing To Your Laptop Is The Opposite Of Repairing It

Whatever Acer Is Doing To Your Laptop Is The Opposite Of Repairing It

Reader Alex bought an Acer laptop with a 3 year extended warranty, and honestly, we lost count of how many times he’s sent it in to Acer for repairs — but every time Acer sends it back it seems to get a little bit less functional. Now he’s finally had enough and is demanding a replacement. This has lead to a 5 month stand-off in which Acer is refusing to send him a replacement because it would be a “downgrade” from his current broken laptop. Alex has already replaced the laptop and was going to give up. We’re his last hope…

Applying Samsung Updates Will Void Your Warranty

Applying Samsung Updates Will Void Your Warranty

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

PHOTO: Dell Breaks Your Laptop, Sends Replacement Full Of Pubes

Reader K’s call to Dell tech support for his laptop resulted in the tech helping him break a different computer, then sending him a replacement laptop full of human pubic hair. After diagnosing a faulty power adapter with K’s laptop, the Dell technician asked him to plug the malfunctioning adapter into his other, out-of-warranty Dell to confirm the problem. K was reluctant, but complied, and fried his old laptop in the process. To their credit, Dell offered a replacement; unfortunately, it had a full bush. Full email, with picture, below (photo is NSFL: Not Safe For Lunch).

Dell Is "Too Cheap To Realize That I Have A Defective Laptop"

Dell Is "Too Cheap To Realize That I Have A Defective Laptop"

Reader Jake says he just opened his 45 day old laptop and the LCD cracked for no reason. Now Dell doesn’t believe his story and won’t cover it under his warranty. That sucks.

Bungie Sent All This Free Swag To The Gamer Whose XBox 360 Artwork Microsoft Destroyed

Bungie Sent All This Free Swag To The Gamer Whose XBox 360 Artwork Microsoft Destroyed

Remember Nathanial? Microsoft’s repair center senseless erased the valuable signatures and cool artwork he had painstakingly collected on his XBox 360. When Bungie, the maker of Halo, saw what happened, they wanted to help—even though they had nothing to do with the calamity. They decided to ship Nathanial an awesome swag bag stuffed with signature-adorned freebies.

Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case

Microsoft Scrubs All The Valuable Signatures And Artwork Off Your XBOX 360 Case

We read a lot of stories about companies doing boneheaded things but rarely do we read anything like what reader Nathanial sent in.

GameStop Will Not Accept Defective PS3 Exchange Because Of Serial Number Mistake

GameStop Will Not Accept Defective PS3 Exchange Because Of Serial Number Mistake

Reader Ben’s receipt doesn’t match the serial number on his defective PS3, so GameStop and Sony are refusing to repair or exchange it.

Visa Extended Warranty Protection Replaces Infamous "Dusty Playstation"

Visa Extended Warranty Protection Replaces Infamous "Dusty Playstation"

Reid, the guy with the Playstation that Sony said was too dusty to repair, is getting his system replaced through his Visa card’s extended warranty protection.

Sears Hangs Up On You Because They Forgot To Mail The Replacement Part

Sears Hangs Up On You Because They Forgot To Mail The Replacement Part

It’s been awhile since we had a good Sears warranty repair horror story, so without further ado: Over a week ago, before Thanksgiving, our new Kenmore High Efficiency (read: expensive) clothes washer broke.