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How I Got Verizon To Credit Me $300 And Admit My Phone Had No Water Damage

When Justin’s phone failed, Verizon Wireless insisted that there was water damage to it, and billed him $299 after initially sending a warranty replacement with no fuss. Then, a month later, Verizon sent the administrator of the account, his mother, a bill for the replacement phone. It had water damage, they insisted, even though the moisture sensors remained un-tripped. Justin babied that phone, and resented the “abuse.zip” file name that Verizon gave the compressed set of pictures that they sent him as proof. So he employed the executive e-mail carpet bomb. [More]

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Protection Plan Protects Radio Shack From Replacing Your Keyboard

Thomas got a good deal on a wireless keyboard and mouse at Radio Shack, and also went ahead and bought the warranty and replacement plan. The plan that lasts for one year. Six months later, the item wouldn’t work. So just drop it in the mail or take it back to the store where it was purchased for a replacement, right? Not so fast. The Shack was determined that he wasn’t going to bring home a replacement keyboard on their dime. [More]

Linksys: Where A 1-Year Warranty Sort Of Isn't A 1-Year Warranty

Linksys: Where A 1-Year Warranty Sort Of Isn't A 1-Year Warranty

Yes, Linksys products ostensibly have a one-year warranty, but there’s a catch. When Cody tried to contact them to replace a router, he learned that in order to actually use that original warranty, you need to pay extra. Specifically, after the first 90 days, you need to pay for either phone or chat support to talk to a real person who can authorize the return of your defective router. [More]