Consumerist
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above and beyond
Walmart Manager Is Super Helpful, Saves Dead TV
A few weeks ago, Kaleb wrote to us with a tale of television woe. The Polaroid TV he purchased at Walmart on Black Friday 2008 simply died, and Polaroid wouldn't perform warranty service without his receipt. All was lost, until a Walmart manager went above and beyond to save Kaleb from his defective television.
...Walmart? Above and beyond? That can't be right. Let's take a look at that email again. More »
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above and beyond
Timbuk2 Really, Really Wants You To Be Happy With Their Bags
Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag's stitching came out, she was treated to a great big pouch full of "above and beyond" customer service. More » -
Carpocalypse
Who Will Perform Warranty Service On My Pontiac, Saab, Hummer, Saturn....
Do you own a GM car (or subsidiary, such as Hummer or Saturn) and are worried about who will perform warranty service? The super-awesome car department over at Consumer Reports checked into this, and learned that the service department of any GM dealership can perform warranty service on your car. They just might not realize that, or might not choose to service Saturns or Hummers. More » -
cars
Help, Audi Fixed My Car And Now The Trunk Fills With Water Whenever It Rains
Andrew brought his car to Audi of Downtown L.A. for routine warranty work, but left with a trunk that overflows whenever it rains. When Andrew complained to the dealership's staff, he was told to take his business elsewhere. More » -
settlements
Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?
Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington's Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you! More » -
apple
Error-Ridden MacBook Gets Free Replacement After Nice Letter To Steve Jobs
After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as "lemon law," and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan's success story, inside... More » -
complaints
Why I'm Never Shopping At Sears Again
Reader Chris writes the CEO of Sears to let him know why he'll never step foot inside Sears ever again.
Dear Mr. Lewis,
More »We are writing to you to document the abysmal experience we recently had with Sears following break-down of our Kenmore refrigerator/freezer.
The unit broke down on November 2nd, less than 1 year since we purchased it, and we called for repair service under the factory warranty. We were surprised to find that it would take a week before a technician could come to take a look, but we treated this as just 'bad luck' and resigned ourselves to throwing away 100's of dollars of frozen and refrigerated groceries.
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warranty repairs
Sears Hangs Up On You Because They Forgot To Mail The Replacement Part
It's been awhile since we had a good Sears warranty repair horror story, so without further ado: More » -
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warranty repairs
Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360
Reader Daniel's XBOX 360 went missing after he shipped it back to Microsoft via UPS. UPS did not give him a receipt. Now that they've lost the package, Microsoft won't send Daniel a new XBOX 360 because he has insufficient proof that he shipped it in the first place. Daniel has a signed letter from the UPS manager stating that UPS did indeed pick up the package, but that's not good enough. More »
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1-9 of 9 for "Warranty Repairs"
