warranty-repairs
(Razor512)
—>Marc thought he was being practical when be purchased a four-year warranty to go along with his HP desktop. After about a year, the computer failed. No problem. Just send the tower in for some of that stellar HP repair service. Except there's probably a reason why you rarely hear the words "stellar," "HP," and "repair" in the same sentence. More »
—>A few weeks ago, Kaleb wrote to us with a tale of television woe. The Polaroid TV he purchased at Walmart on Black Friday 2008 simply died, and Polaroid wouldn't perform warranty service without his receipt. All was lost, until a Walmart manager went above and beyond to save Kaleb from his defective television. More »
—>Jennifer had some problems with a bag she acquired from high-end baggery Timbuk2, and when some stitching started to come out, she sent it in for repairs. When some of the bag's stitching came out, she was treated to a great big pouch full of "above and beyond" customer service.
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—>Do you own a GM car (or subsidiary, such as Hummer or Saturn) and are worried about who will perform warranty service? The super-awesome car department over at Consumer Reports checked into this, and learned that the service department of any GM dealership can perform warranty service on your car. They just might not realize that, or might not choose to service Saturns or Hummers. More »
—>Andrew brought his car to Audi of Downtown L.A. for routine warranty work, but left with a trunk that overflows whenever it rains. When Andrew complained to the dealership's staff, he was told to take his business elsewhere. More »
—>Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington's Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you! More »
—>After umpteen attempts to have his multiple MacBook Pro problems fixed, only to be told each time the laptop was working perfectly fine, Jordan wrote a polite email to Steve Jobs. He affirmed his Apple loyalty, laid out what happened to him, and asked for help. A couple of emails later and he was able to walk into an Apple store and swap his jalopy for one of the brand new MacBook Pros that just came out. You might analyze how the letter was written for clues to his success but really what it came down to was that he had gone in for repairs of the same problem more than three times, qualifying him for a refund or replacement under what is known as "lemon law," and he got his issue under the nose of the guy at the top. Or at least the assistant who opens his email. Same difference. Jordan's success story, inside... More »
—>Reader Chris writes the CEO of Sears to let him know why he'll never step foot inside Sears ever again.
Dear Mr. Lewis, More »
