Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]

EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

EECB Gets HP To Replace Laptop They Tried To Pass Off As Water-Damaged

Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were Fabergé eggs. So he launched his campaign on HP upper management… [More]

"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date

"On-Call" Dell Tech Takes Over 7 Hours To Screw Up Your Laptop, Makes You Miss Your Date

Angel’s patience was worn down to the quick after waiting for a on-call Dell tech to come and fix his high-end laptop, only to have the guy bungle the repair, screw up his hardware, and make him miss his date. [More]

Can Only Return Mattresses If Lump Is Bigger Than 1.5"

Can Only Return Mattresses If Lump Is Bigger Than 1.5"

Buying a mattress is a confusing and dark art, but just try to return one. One family got a $2,500 Stearns and Foster mattress that had a hand-width-sized lump running from top to bottom. It was uncomfortable. Initially Sealy refused to accept the return, because the lump was not deeper than 1.5 inches. Their’s was only 1 and a quarter. What a weird rule, right? [More]

GM Voids Warranty On Used Truck, Blames It On Chip Owner Didn't Know Was Installed

GM Voids Warranty On Used Truck, Blames It On Chip Owner Didn't Know Was Installed

Ken is facing a $13,000 repair bill on his 2007 Chevy 2500 diesel truck, because the full factory warranty the dealership assured him it had was voided by GM. The reason: GM says at some point in the past, someone put a chip in the truck that doesn’t match the info GM has, so they don’t have to service it. The problem for Ken is that the dealership didn’t check for this chip before it sold the truck to Ken, and Ken didn’t know about this loophole when he bought it. In fact, he says he bought it about a year and a half before GM implemented this rule. [More]

Um, Why Did My Frigidaire Microwave Randomly Catch Fire?

Um, Why Did My Frigidaire Microwave Randomly Catch Fire?

Though not advertised as a feature, Matt recently learned that if you turn off a Frigidaire microwave and leave the house, it might spontaneously combust. A service tech blamed a short-circuiting switch for the blaze, which thankfully didn’t cause any serious property damage. [More]

Microsoft Falsely Accuses Me Of Modding Broken Xbox, Wants $100 To Fix It

Microsoft Falsely Accuses Me Of Modding Broken Xbox, Wants $100 To Fix It

Zach’s Xbox 360 opted to play for Miami rather than Cleveland, but what he expected to be a routine repair has turned into a standoff. He says Microsoft accuses him of modding his console despite Zach’s contention that the unit, which he says is clean, shows no physical signs of being modded. [More]

New Twitter Friend At Sears Helps Reader Get New Dishwasher

New Twitter Friend At Sears Helps Reader Get New Dishwasher

Remember Bob? He had an extended warranty on his Kenmore dishwasher, and Sears decided that it would much rather send repairman after repairman to fix his defective dishwasher–and reimburse him to pay someone to wash his dishes. Between following Doug Moore, SVP and President of Appliances on Twitter and writing to Consumerist, Bob is getting a new dishwasher. A functioning dishwasher. [More]

Dell EECB Results In Free Replacement Motherboard And AC Adapter

Dell EECB Results In Free Replacement Motherboard And AC Adapter

How long should an AC adapter for a laptop last? Michael writes that the adapter for his Dell Inspiron laptop stopped functioning after less than two years of use. He finds this unacceptable. While most people would have shrugged and ordered a new adapter, not Michael. He found the situation unacceptable, and deployed the fearsome power of the executive e-mail carpet bomb. [More]

How To Protect Your Receipts

How To Protect Your Receipts

There’s a slight problem with many receipts these days–they’re printed on thermal paper, and over time they fade. Some readers were discussing this in the Kodak warranty thread from earlier this week, and I thought it might be useful to highlight it here for other readers. [More]

Without Proof Of Purchase, Your Warranty Options May Be Limited

Without Proof Of Purchase, Your Warranty Options May Be Limited

Rob’s digital photo frame stopped working a few days ago, so he contacted Kodak to see whether they could help him. He writes that he knew it was at least one month out of warranty because the warranty is for one year, and he’d been given it as a gift a year ago on Christmas. Still, he was hoping Kodak would cut him a deal or do some sort of above-and-beyond thing.
 
Instead, he found out that as far as Kodak was concerned, it had been out of warranty for over two years

The Apple Store Guy Could Tell I'd Had A Bad Day, So He Pretended My Laptop Was Still Under Warranty

The Apple Store Guy Could Tell I'd Had A Bad Day, So He Pretended My Laptop Was Still Under Warranty

Michael says his virtual life was shattered when his out-of-warranty MacBook crapped out, but he lucked into a free replacement at a San Diego Apple Store, where he took his computer and knelt at the altar, hoping for a miracle. [More]

Should Home Depot Tell People This Freezer Has No Warranty?

Should Home Depot Tell People This Freezer Has No Warranty?

Braxton came across a great deal while shopping for a new freezer. However, being a good Consumerist, he writes that he went home and researched the product before handing over any money. What he learned was that the freezer had no warranty…a fact that Home Depot conveniently forgot to disclose. [More]

Why Aren't Cellphones Under Warranty For The Duration Of Your Contract?

Why Aren't Cellphones Under Warranty For The Duration Of Your Contract?

Adam got a bad iPhone that stopped providing some key functions–he can’t make calls on it, for example–18 months into ownership. He didn’t buy Applecare when he purchased it, which would have covered him during the second year of his contract. But that shouldn’t matter, he argues: “[Why isn't it] incumbent upon a device maker to guarantee a product’s proper function for–at the very least–the length of the contract required at purchase?” [More]

Sony Asks Customer For Her Reader, Breaks It, Then Sends It Back

Sony Asks Customer For Her Reader, Breaks It, Then Sends It Back

I’m not usually amused at the customer service horror stories that arrive in our in box, but this one is just so over the top that I can’t help but laugh incredulously. The lesson here, which Kate sadly learned for all of us, is if Sony ever asks you out of nowhere to send in your Reader for an update, run away. [More]

Apple Replaces Shattered iPhone After Customer Drops It

Apple Replaces Shattered iPhone After Customer Drops It

Someone in Apple’s iPhone Support department just got the crap haunted out of him by three ghosts, I’m guessing, based on what happened when David called to explain that his wife had dropped and ruined her brand new iPhone. [More]

Firmware Update Borks Man's Samsung Blu-ray Player, Samsung Says Too Bad

Firmware Update Borks Man's Samsung Blu-ray Player, Samsung Says Too Bad

Maybe manufacturers need to rethink how warranties work when it comes to firmware updates. Justin’s Samsung Blu-ray player recently alerted him that there was an update available, so he told it to proceed. What he ended up with was a dead player. Now Samsung says because it’s out of warranty for repairs he has to pay them $90 to get it working again. [More]

Saab Is Dead

Saab Is Dead

The final attempt to sell money-losing-jet-car-maker Saab has failed, says GM. The brand will be discontinued, which makes the country of Sweden really sad. [More]