Yep, these are old.

A Mobile Phone Warranty Isn’t The Same Thing As Insurance

S. went to buy an iPhone from Best Buy, and let the salesperson talk her into Best Buy’s warranty rather than AppleCare. That more expensive warranty covers accidental damage, but it’s not an insurance plan, which would cover lost or stolen phones. The salesman didn’t make this clear to S. And that’s really too bad, because as she left the store with her new phone, she was robbed. The warranty, of course, didn’t cover the theft. [More]

Your Skullcandy Lifetime Warranty Is No Good If You Move Out Of The Country

Your Skullcandy Lifetime Warranty Is No Good If You Move Out Of The Country

The phrase “limited lifetime warranty” is about as open to interpretation as “all you can eat.” Just ask one Consumerist reader who found that he was up a creek sans paddle because his Skullcandy headphones crapped out after he moved out of the country. [More]

Samsung Provides Out-Of-Warranty TV Repair After I Express My Disappointment

Samsung Provides Out-Of-Warranty TV Repair After I Express My Disappointment

When your TV conks out, there is that moment when you play the “When Did I Buy It?” game to try to figure out whether it is still covered by the manufacturer’s warranty. And when you realize it’s several months past the warranty date, that when you begin playing a different game: “Should I pay to fix it or just go to town on it with my old golf clubs?” Luckily for one Consumerist reader, he found a Samsung rep who understood his pain and decided to do something about it. [More]

Dell Will Sell You A 5-Year Warranty, Not Actually Honor It

Dell Will Sell You A 5-Year Warranty, Not Actually Honor It

M. bought a five-year Complete Care Warranty from Dell, and this somehow led him to believe that he would receive five years of warranty coverage. Crazy, right? Consumers can be so foolish. But just because the site will sell you a warranty, and documentation on the Dell site says that you have almost a year left on that warranty, that doesn’t mean that you actually have that warranty, because the Complete Care warranty that includes things like accidental damage is only an add-on to the regular warranty that has already run out. [More]

Void Your Mobile Phone Warranty: Move Somewhere Humid

Void Your Mobile Phone Warranty: Move Somewhere Humid

Until recently, Israel was a happy and loyal T-Mobile customer of almost a decade. He’s also that person left who’s still using a BlackBerry. He sent his phone in for a warranty exchange, dutifully checking the liquid damage sensor first to make sure his phone hadn’t been dunked. But TMo charged him a fee for water damage anyway, because the real moisture sensor is buried inside the phone, and told a different story. Because Israel had dared…. to live in Miami. [More]

5 Bad Deals In Extended Warranties For Holiday Shoppers

5 Bad Deals In Extended Warranties For Holiday Shoppers

Extended warranty plans are generally known as being bad deals for consumers. But how specifically are they bad? An insider who works, begrudgingly, for an extended service plan company lays out some of the worst extended warranty deals to watch out for when shopping this holiday season. [More]

How To Beat HDTV "Customer Service"

How To Beat HDTV "Customer Service"

If your HDTV set is malfunctioning you follow the advice most HDTV manufacturers put on their website, you can actually end up screwing yourself. Surprise, surprise. Here’s what you should do instead. [More]

This Texas Instruments Calculator Can't Calculate Correctly

This Texas Instruments Calculator Can't Calculate Correctly

There’s a basic assumption that consumers have about calculators: that you put numbers in, and the calculator spits answers out. Correct answers. Accurate answers. In the case of the Texas Instruments scientific calculator that John bought recently, he tells Consumerist that this is a false assumption. As false as the answers it gave him for the area of a circle. [More]

Man Wrests Free Repair From Acer's Claws

Man Wrests Free Repair From Acer's Claws

Acer is infamous for its inferior or nearly non-existent customer service. Long are the annals of history filled with the tales of those who have thrown themselves against Acer’s ramparts and disintegrated on impact. But reader PW shares how he was able to get his 6 months out of warranty Acer laptop replaced after it died. The secret is to look for the email address with .tw after them. That’s right, email addresses leading back to the mothership in Taiwan. [More]

HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out

HP Will Keep Sort Of Fixing Your Computer Until Warranty Runs Out

Terry is a graduate student, and doesn’t really need to be shipping his only computer off for repairs every few months. If the computer is unplugged while asleep, the display refuses to come back on. He paid extra for an “in-home” warranty, so why does he have to keep mailing his computer to HP so they can not really fix it? He tells Consumerist that HP really seems to want him to leave him alone, being consistently rude. Even the person who answered the phone at executive customer service called him an “angry person with a phone number.” Maybe he wouldn’t be so angry if he had a working computer. [More]

Dell MIght As Well Have Not Sold Me An Extended Warranty For This TV

Dell MIght As Well Have Not Sold Me An Extended Warranty For This TV

Tom normally doesn’t bother to buy extended warranties. Now he knows why. He did happen to purchase one for the Vizio TV that he bought from Dell last year, but the third-party warranty provider seems determined to ignore him at all costs. [More]

Man Uses Consumerist Tips To Gets Xbox Repaired For Free

Man Uses Consumerist Tips To Gets Xbox Repaired For Free

Reader Ben was sad. His Xbox was doing the ol’ Red Ring of Death. He thought that was quits for his trusted gaming companion but then he started doing some research on Consumerist. Perusing our archives, he realized from some of our old posts that included in the price of the repair to the machine he had done not too long ago was a one-year warranty extension. Huzzah! Here’s what he did next: [More]

Sorry, Your 3-Month-Old Starbucks Mug Is Out Of Warranty

Sorry, Your 3-Month-Old Starbucks Mug Is Out Of Warranty

Mark has a warning: it’s fine if you want to hand over your money for a venti Java Chip Frappuccino, but don’t buy durable items at Starbucks if you expect them to be, well, durable. He bought a mug back in December, and the mug now has a defect that makes coffee drip on you while you drink. Not liking this feature, he contacted Starbucks and learned that their warranty on mugs lasts only 60 days. “I was shocked that Starbucks would only stand behind their products for 60 days,” Mark writes, “specifically because those same products come at a premium price and sold with overpriced coffee.” [More]

Busted Swingline Stapler Gets Replaced Without Hassle

Busted Swingline Stapler Gets Replaced Without Hassle

The other day I was talking to a cab driver who has an air-conditioner that’s still going strong after 18 years. Now when he buys new ones that are from the same brand, they only last four years. He blames it on the company switching manufacturing from Germany to China. Indeed, in this day and age of racing to the bottom of cheap, wherever you look on the shelves, it seems it’s a never-ending seas of “they don’t make ‘em like they used to.” But even still, reader Jospeh never expected his metal Swingline stapler to fracture outright. And he was likewise surprised, this time, pleasantly, when they replaced it for him swiftly and painlessly. [More]

Man Gets Pick Of Hyundais After Threatening To Write "LEMON" On His Rear Window

Man Gets Pick Of Hyundais After Threatening To Write "LEMON" On His Rear Window

Michael leased a 2010 Hyundai Genesis and found that none of the buttons on the steering wheel worked. No horn, no cruise control, no radio volume. It’s been in and out of the shop several times for steering wheel issues. When he called up the regional office to complain they seemed to take his issue a little more seriously after he said he was planning to get a windshield marker and write that he got a $40,000 lemon from Hyundai. Now he’s getting to pick a new Hyundai of his choice. Here’s the timeline: [More]

AT&T: Where Seven Months Equals Two Years

AT&T: Where Seven Months Equals Two Years

AT&T is a powerful company, but we didn’t know that they were powerful enough to interfere with the passage of time. Yet they are! They used their magic to take Mark’s seven-month-old DSL modem, and transform it into a 2-year-old DSL modem. [More]

8 Year Old Snow Boots Crack, Columbia Replaces

8 Year Old Snow Boots Crack, Columbia Replaces

Most companies don’t even seem to care about you 8 weeks after you buy something from them, so Gabe and his mom were pleasantly surprised when Columbia agreed to replace a pair of cracked snow boots that were 8 years old. [More]

Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Laptop Borked By Dell Tech Gets Replaced After Consumerist Post

Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop. [More]