Consumerist
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sad
Geek Squad Calls To Ask If The Appointment That Never Happened Was Satisfactory
Reader James is upset. His TV is broken and Geek Squad can't fix it. He bought the TV and Best Buy's performance service plan — which hypothetically should replace his TV in the event that it cannot be repaired. Now, after 2 months, 27 days, a botched repair job and 6 unreturned phone calls, James is annoyed. He's launched an Executive Email Carpet Bomb on Best Buy and CC'd us. The best part comes near the end of the letter, when Best Buy calls James to ask if he was satisfied with a Geek Squad appointment that had never even happened... More » -
above and beyond
Logitech Helps You Out Just Because They Feel Like It
Here's a nice story! Cody bought a refurbished Logitech remote from an Amazon reseller — which he says had no warranty of any kind. When it broke, he called Logitech and they decided to replace it for free. Just because! More » -
circuit city death watch
Poll: Will You Shop At Bankrupt Circuit City?
The pundits are concerned that shoppers will be reluctant to buy electronics from a retailer that has declared bankruptcy, because they're worried about whether the store will be there to honor their extended warranties and gift cards. (Ew, extended warranties!) More » -
extended warranties
Best Buy Threatens To Replace A $2200 Sony Laptop With An Asus EeePC
Is there a difference between a Sony TZ ultraportable laptop and an Asus Eee PC? Reader Ignacio bought Best Buy's accidental damage protection plan for his $2200 Sony TZ laptop, and when he did, indeed, drop it — Best Buy threatened to replace it with a $600 Asus Eee PC, and finally decided to issue a $1200 gift card — the price of a 15" Dell notebook. Fair? More » -
casio
Casio Stops Claiming Fingerprint Found Inside New Camera, Repairs Fully
Update on "Casio Voids Warranty, Claims There's A Fingerprint Inside New Camera": After Sam's story went live on Consumerist and he got escalated at Casio, they repaired his camera fully under warranty, acknowledged their mistake, and gave him a free 8 Gig Class III SD card. Sam writes, "Once the right people found out things moved around quickly."
PREVIOUSLY: Casio Voids Warranty, Claims There's A Fingerprint Inside New Camera
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happy endings
Delta Creative Settles With Artist Over Defective Paint Products
Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company's CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she's sent us a statement saying everything has been resolved to her "complete satisfaction." More » -
Delta Creative
Delta Creative Prez Denies Refund: "We're Not In The Business Of Reimbursement"
Update: Vickie has settled with Creative Delta over this issue. Here's her official statement:
I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.
Vickie Silcox/Artist
A Painted SettingCongrats, Vickie! We're glad Delta Creative came through in the end.
More » -
verizon
Verizon Breaks Your Router With An Unrequested Firmware Update, But Won't Replace It Because It's Out Of Warranty
Brielle is angry at Verizon for ruining her router. What's worse is that they won't do anything to fix the problem they created.
They acknowledge the router got an upgraded firmware image automatically (forget the fact I had explicitly disabled that feature for this very reason), but I'm shit out of luck. Even though the fact my formerly perfectly working 6100 is now bricked because of something Verizon did without my approval or knowledge, they will not provide me with a new one for free because the router is out of warranty.
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circuit city
Is This Computer Water Damaged? Circuit City Says Yes
Robert bought an extended warranty from Circuit City, but they won't honor it to repair his broken computer because they claim it has water damage. Robert writes, "As God is my witness, this computer has never seen water," and he sent us the photos Circuit City sent him. More »
warranties
New York, 7:40 AM
Fri Dec 5
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