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    • warranties

      Why Do You Buy Extended Warranties?

      We all know that most extended warranties are wastes of money that generally go unused, so why do people buy them? According to a study in the Journal of Consumer Research, guilt-racked and nervous consumers are willing to shell out the extra cash to buy a little peace of mind... More »

      4:00 PM on Sun Jun 21 2009
      By Carey
      0 views, 124 comments

      Most discussed sonneillon: Depends. I'll get a warranty if the item is known to have a high failure rate, simply cause I can more »

    • warranties

      Saturn Reassures You That Your Warranty Is Still Good

      As you probably already know, the Penske Automotive Group is buying Saturn from GM, but what will happen to your warranty? Apparently, nothing. It'll stay exactly the same. Saturn recently sent out a letter of reassurance to its customers and reader Jimi was kind enough to scan it for us. More »

      12:32 PM on Fri Jun 19 2009
      By Meg Marco
      0 views, 35 comments

      Most discussed downwithmonstercable: I'm still surprised that Saturn is getting spun off. They have this weird cult following and seem to get good more »

    • robocallers

      Meet The People Behind The Car Warranty Robocallers

      We know how much you just loooove those car warranty robocallers, so we couldn't pass up an opportunity to introduce you to the folks the FTC says is behind the robot army. More »

      2:47 PM on Mon Jun 15 2009
      By Meg Marco
      0 views, 95 comments

    • follow ups

      More Info On Replacing An HP Laptop Motherboard

      We asked John, who wrote to us earlier this week about replacing the motherboard in his HP laptop, to send us a link to the listing he found for $150. Below is his response.

      Several readers also contacted us to point out that HP extended the warranties on a number of models recently due to motherboard failures, so John or other readers may have more options than they initially thought. More »

      7:25 PM on Wed Jun 10 2009
      By Chris Walters
      0 views, 46 comments

    • Carpocalypse

      Who Will Perform Warranty Service On My Pontiac, Saab, Hummer, Saturn....

      Do you own a GM car (or subsidiary, such as Hummer or Saturn) and are worried about who will perform warranty service? The super-awesome car department over at Consumer Reports checked into this, and learned that the service department of any GM dealership can perform warranty service on your car. They just might not realize that, or might not choose to service Saturns or Hummers. More »

      10:11 PM on Tue Jun 2 2009
      By Laura Northrup
      0 views, 46 comments

      Most discussed Jim Topoleski: Report them then. GM said over 2 years ago, EVERY deal had to service EVERY car, well before the current situation. If more »

    • about to expire

      FTC To Investigate Car Warranty Robocallers

      You knew it was imminent: after the "your car warranty is about to expire" robocallers pissed off the internet and the government within a matter of days, it was just a question of who would take them down first. Surprisingly, it looks like it's going to be the government. More »

      10:46 AM on Wed May 13 2009
      By Alex Chasick
      0 views, 70 comments

      Most discussed pb5000: Am I the only person in the world who hasn't gotten a single one of these? more »

    • us fidelis

      Car Warranty Racket Exposed On Today Show

      The Today show recently aired a terrifically entertaining exposé of US Fidelis, one of the biggest companies behind the auto warranty racket that you've probably encountered via junk mail, telemarketing, or even on TV. They start by looking at an individual who spent $3,180 on one of their auto warranties only to be left stranded when her car overheated and they refused to pay. More »

      1:01 PM on Thu Apr 30 2009
      By Chris Walters
      0 views, 91 comments

      Most discussed IfThenElvis: Are there any legit car warranty companies? more »

    • tivo

      TiVo Warranty Charges $49 To Replace Defective Units After 90 Days

      Sam emailed us with a complaint about TiVo: he says the customer service rep wants to charge him $50 to repair a defective HDMI port on his 5-month-old TiVo HD DVR. Sam can't understand why he'd have to pay an additional, uncategorized fee when his box is still under warranty. We checked out the warranty details and called TiVo, and it looks like it's a flat fee (the TiVo rep we spoke with said it was $49) that covers the cost of replacing the unit entirely—in other words, TiVo isn't going to repair just the port and send it back to you. Note that this only covers boxes outside the first 90 days. If you're still in the first 90 day window, replacement is free. More »

      2:20 PM on Wed Apr 29 2009
      By Chris Walters
      0 views, 52 comments

      Most discussed ChaunceyKaplow: Loved my TiVO, but I'm afraid they're the next AOL. Fewer and fewer people need a seperate TiVo at more »

    • warranties

      Home Depot Steps In When GE Gives You The Warranty Runaround

      Reader Chris bought a GE hot water tank from Home Depot, only to find out that it was broken. He noticed a sticker on the back telling him to call a 1-800 number for warranty repair rather than returning the tank to the store. So he did. And he got the runaround. More »

      2:43 PM on Mon Apr 20 2009
      By Meg Marco
      0 views, 80 comments

      Most discussed philmin: 1971 - The last year any plumber anywhere did anything for under 100 dollars. more »

    • brookstone

      Brookstone Clerk Tries To Sneak Warranty Into Sale

      Clearly Brookstone doesn't spend enough time training its employees to be dishonest, because this airport Brookstone clerk did a terrible job at trying to sneak a $4 warranty onto Nadav's father's purchase. She even admitted to the act when confronted. More »

      11:58 AM on Thu Apr 16 2009
      By Chris Walters
      0 views, 61 comments

    • warranties

      XBOX 360 Warranty Expanded To Cover "E74" Error, Refunds Issued

      According to research by the gaming blog Joystiq, a mysterious new error has been affecting the XBOX 360. The "E74" error, according to some non-scientific data compiled by the blog, has been increasing since the debut of NXE (New XBOX Experience). Now Microsoft is acknowledging the error and extending their 3-year Red Ring Of Death warranty to cover it. More »

      2:59 PM on Tue Apr 14 2009
      By Meg Marco
      0 views, 102 comments

      Most discussed Brad Parker: "we are aware that a very small percentage of our customers have reported receiving an error" lol. Rite. The damn boxes more »

    • cars

      Help, Audi Fixed My Car And Now The Trunk Fills With Water Whenever It Rains

      Andrew brought his car to Audi of Downtown L.A. for routine warranty work, but left with a trunk that overflows whenever it rains. When Andrew complained to the dealership's staff, he was told to take his business elsewhere. More »

      12:00 PM on Sun Apr 12 2009
      By Carey
      0 views, 60 comments

    • applecare

      Apple Sells You The Wrong AppleCare Package, Then Loses Your Refund

      Apple sold reader Melody the wrong AppleCare package, but instead of switching her to the proper coverage, they issued a refund and told her to re-purchase the warranty extension. They even gave her American Express transaction reference numbers so she could track the refund, but AmEx says the numbers are invalid and that they have no record of a refund posting. Melody's been out $195 since February, and thinks it's time for Apple to cough up her money. More »

      4:00 PM on Sat Apr 11 2009
      By Carey
      0 views, 101 comments

      Most discussed Blinky987: This letter has multiple grammar and word errors in it. If you're going to write something to a professional in more »

    • settlements

      Only 42 People Want A Piece of Dell's $1.5 Million Settlement? Seriously?

      Come on people, Dell agreed to dole out $1.5 million to customers who had problems with warranty repairs, credit financing, and rebates, but with only a week before the filing deadline, Washington's Attorney General says that only 42 people in his state have submitted claim forms. We know there are eligible Dell victims out there. Our tipline alone has nearly 1,000 Dell-related complaints. Please, fill out your claim form now and get the money your state attorney generals earned for you! More »

      10:00 AM on Sat Apr 4 2009
      By Carey
      0 views, 96 comments

      Most discussed parrotuya: Dude! Don't buy a Dell! Don't do it! Buy a Mac instead! Dude! Don't do it! more »

    • follow ups

      Sears Clarifies Craftsman Tools Warranty

      Earlier this month, we noted how a reader was having trouble getting Sears to properly honor the lifetime warranty on his Craftsman tools. Now David Figler, a vice president of the company, has responded and said, "We stand behind the warranty—complete satisfaction—period." Below is his email, and a portion of the memo he sent to Sears stores on the matter. More »

      8:57 AM on Wed Mar 25 2009
      By Chris Walters
      0 views, 105 comments

      Most discussed Josh_G: At least they are "taking it seriously" I wonder though what is going to stop individual workers or store managers from more »

    • dirty tricks

      Office Depot Employee Claims He Photoshops Price Tags

      Who needs to lie about inventory when you can inflate the price directly? LAPTOP has uncovered more dirty secrets of Office Depot employees being dishonest to customers, this time by altering price tags on clearance items to incorporate the cost of an extended service plan. More »

      12:29 PM on Tue Mar 17 2009
      By Chris Walters
      0 views, 35 comments

      Most discussed ShyamasriPera: Staples does something similar. I was there last week and there were signs all over the place saying "Install service more »

    • follow ups

      Brian Manages To Replace His Rusty Craftsman Sockets At Sears

      When we broke off from our Sears Craftsman warranty saga last Friday, Brian had been told there were no replacements on tools that have rust on them, which wasn't what Sears told us the last time we had warranty questions. Over the weekend, Brian found more evidence that Sears can't get its warranty language straight. But there's some good news, too: he dressed up a little, cleaned off the sockets, and went back to Sears. This time he got a different associate who seemed to have no problem swapping out the tools, and who never mentioned the supposed "three per day" rule. More »

      12:52 PM on Mon Mar 16 2009
      By Chris Walters
      0 views, 30 comments

      Most discussed ThickSkinned: All the more reason to spend a little more and get Snap On tools. I've slowly been replacing my Craftsman more »

    • excuses

      Sears Can't Get Its Story Straight Regarding Rust And Craftsman Tools

      C'mon Sears, rust isn't a magic brown fairy powder that you can sprinkle over any warranty issue to deny coverage. Brian was told he couldn't have his worn-out sockets replaced because they were rusty. He pointed out that he needed them replaced because they were worn out, not because of some cosmetic damage due to oxidation. Now Sears has officially told him that any rust on a Craftsman tool automatically voids the warranty—which is not what Sears told us two years ago. More »

      6:09 PM on Fri Mar 13 2009
      By Chris Walters
      0 views, 125 comments

      Most discussed desertdust: I really can't understand all the Sears bashing I see in here. Just like any other company they have to more »

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