warranties
The Apple Store Guy Could Tell I'd Had A Bad Day, So He Pretended My Laptop Was Still Under Warranty
Should Home Depot Tell People This Freezer Has No Warranty?
(Photo: Yann Rocq)
Why Aren't Cellphones Under Warranty For The Duration Of Your Contract?
(Photo: CoreForce)
Sony Asks Customer For Her Reader, Breaks It, Then Sends It Back
(Photo: AZAdam)
Apple Replaces Shattered iPhone After Customer Drops It
(Photo: William Hook)
Firmware Update Borks Man's Samsung Blu-ray Player, Samsung Says Too Bad
Saab Is Dead
Does This Potty Seat Need An Extended Warranty?
Kelly just bought a plastic Baby Bjorn potty seat at Babies R Us. When the cashier rang it up, the system told her to ask Kelly if she'd like to pay another 30% of the purchase price for a service plan. More »
Man Gets Defective Mini Refunded With Awesome And Polite Letter
At first he thought it was an earthquake, being in California and all. Then Eric realized, no, it was his Mini Cooper that was violently shaking. More »
What To Consider Before Buying An Extended Warranty
The New York Times has an article about why consumers buy extended warranties for electronic products and other appliances, especially since we rarely have enough information at the moment of sale to make an informed decision. Here are three things to watch out for the next time you're buying some fun electronic device. More »
Baby Too Boring? Watch The Neighbor's Baby With This Monitor
If you buy the Summer Infant Day and Night Video Monitor, you might want to make sure your neighbors haven't also got one, or else they'll have a secret window into your newborn's room. More »
Lowe's Replaces The Refrigerator From Hell
Buddy, owner of the refrigerator from hell, has sent us a follow-up. Lowe's has agreed to send him a check for the replacement cost of the evil fridge. Hooray! More »
Buyer Says CarFax Report Didn't Let Him Know Car Was All Messed Up
CarFax provides a useful tool for used car buyers, tipping them off about the myriad abuses their prospective rides once suffered. But Gyorgy says the service failed him, failing to report a number of modifications and indignities that voided the ride's warranty. He writes: More »
Is The iPhone 3G Liquid Sensor A Filthy Liar?
Here's the $199 question. What does it take to set off the moisture sensor on an iPhone 3G? Immersion in water? Sweat from a vigorous workout? Using the phone on a humid day? The truth is somewhere on that continuum, and many iPhone users claim that their warranties have been unfairly voided when normal use set off the sensors. More »
Man Says Best Buy Policies Prevent His TV From Being Fixed
LG Electronics Offers Customer Amazing Service On Broken Plasma TV
If you owned an expensive TV that stopped working, and you were years out of warranty, you'd assume the manufacturer would have nothing to do with you, correct? LG doesn't play that game—Tim's experience with them when his LG set went kaput is a mind-blowing example of a company practically coddling its past—and almost certainly future—customers. More »
Dell Customer Says Company Replaced His Broken Laptop With Cheaper One, Won't Make Good
Feisty Dell laptop purchaser Elijah says he bought a Dell laptop that failed him, and when Dell warrantied it out it sent an inferior one in its place, saying it had comparable functionality. As this replacement laptop has a smaller screen and a weird haunted keyboard that presses Ctrl all on its own, Elijah doesn't agree. More »
EECB To Generator Company Results In Out-Of-Warranty Replacement
Here's an example of a great EECB that worked: even though Joe's generator was out of warranty and the first two levels of customer service refused to help him, he was able to convince the company's execs to make good on a defective starter. More »
Funai Knows TV Broke Under Warranty, Hopes You Go Away
Sony And The Mystery Of The Missing Assassin's Creed Disc
Reader Martin sent his PS3 in to Sony because a game was stuck in the drive. When he got it back, the game was missing. Where did it go? Sony says there was nothing the drive when they received the unit. Martin is wondering why he would have sent his console in to Sony in the first place if it didn't have a game stuck in it. It is a mystery. More »
