In a world where there is no shortage of negative interactions between total strangers, it’s always nice to hear about people treating each other with a large dose of kindness. Like a meal at a New Jersey diner that started with one decent act and eventually resulted in free dental work. [More]
warm and fuzzy
Zappos CSR's Kindness Warms Our Cold Hearts
By 1.17.11
For every frustrating, demoralizing, infuriating customer service phone call we’ve ever had to suffer through, it’s nice to be reminded that there are individuals out there actually trying to be of service to customers — and beyond. A reader alerted us to just such a tale about a Zappos rep going that extra bit to help. [More]
