Matt needed a new refrigerator, and he needed one quickly. Well, his tenant did, and he needed to pay for it. He saw that Sears had one available for immediate delivery, and even advertised on their site that they could help consumers out in appliance emergencies. Sweet! Only their definition of “in stock” differs from the real meaning of that term. The refrigerator isn’t in their warehouse. They can’t deliver it. They’re waiting to get more from the manufacturer, and have to leave Matt and his tenant in limbo. [More]
Consumerist readers, and Americans in general, love having things shipped to us online, but resist paying for the actual shipping. But those aren’t robots pulling your stuff off the shelves shortly after you hit “submit order.” They’re real people, pushed to work at an impossible pace for middling pay, with mandatory overtime. Mother Jones writer Mac Mclelland briefly worked in one such warehouse this past holiday season, pulling books, dildos, and cases of baby food off the shelves. She wrote about the experience. It might make you think twice before placing your next massive online order. Or not.
When most of us make a purchase from Amazon.com or some other e-tailer, we rarely give much thought to the folks behind the scenes responsible for fulfilling your order at the warehouse. But several employees at an Amazon warehouse in Pennsylvania are trying to make people aware of the humans behind all those cardboard boxes after a summer of working through stifling heat. [More]
He just laughed when I went through my story of frustration with the Sears service personnel and told me he had had 75 similar calls in the last 2 days. His bottom line: Sears is not sending him product and he has nothing to deliver.