VTech Tech Support: "Sometimes Our Product Works, Sometimes It Doesn't"

VTech Tech Support: "Sometimes Our Product Works, Sometimes It Doesn't"

Juan writes that his granddaughter has a cute little digital picture frame marketed to children. He tried to hook it up to his computer to load some pictures on it for her, and couldn’t get it to cooperate with his computer. Juan tried to connect the picture frame using both Windows 7 and Vista, both of which the product’s marketing materials claim are compatible operating systems. Only…not so much. “Sometimes the program works and sometimes it doesn’t,” an employee helpfully told Juan after asking if he has a Windows XP system lying around. [More]