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Wanna cut down that phone bill? Here's 102 of the best free phone services on the internet. [VOIP-News]
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settlements
Vonage Probably Owes AT&T $39 Million For Patent Infringement
Vonage has settled with AT&T over claims that the VOIP provider infringed on some patents held by the telecommunications giant. More » -
voip
Contact Vonage Executive Customer Service
Vonage has a handy web form which forwards all issues to their Executive Response Team. A reader says he submitted his issue and he got a callback and resolution within 3 hours. "A 3 hour turn around isn't bad at all," he writes, "considering I'd already wasted 2-3 hours on the regular phone support over the past 3 days."
Contact the Board [Vonage]
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show us your verizon face
Appeal Rejected, Vonage Must Pay $117 .5 Million To Verizon
Vonage's appeal was rejected by a U.S. appeals court, and so troubled VOIP provider Vonage will have to pay $117.5 million to Verizon as punishment for infringing their patents. In addition, Vonage will be required to donate 2.5 million to charity. Ouch, ouch, ouch. More » -
success stories
Executive Email Carpet Bomb Against Vonage Results In $450 Credit
Score another point for consumers making it over the unyielding wall of "customer service." Keith writes in about his recent struggles with Vonage, over an account he thought had been completely canceled six months earlier, "The carpet bomb instructions were inspired and within 3 weeks of sending my carpet bomb I got my resolve... The great part is I got my credit from the same person who stone walled me the months previous. Oh success is sweet." More » -
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voip
Security Firm Says Hackers Can Access Vonage Calls
It's not a good week for Vonage. VoIP Security firm Sipera has announced that they've discovered a vulnerability in Vonage's equipment that can allow hackers to take control of user accounts to intercept calls, make calls via the accounts, eavesdrop, or launch DoS attacks. Although most VoIP systems are about as secure as sending IM messages over a public wifi network (that is, not secure at all), Vonage has a couple of special problems with its Motorola adapters not authorizing requests, which leaves a special door open for bad people doing bad things. The problem also affects adapters from Grandstream and Globe7. More » -
voip
Vonage Destroys Router, Refuses To Issue Refund
I have been a loyal Vonage customer for 3 years. Within the last year (I can't remember when) I purchased a new Linksys WRTP54G router to replace my existing router. This router has built-in Vonage voice ports. What Vonage and Linksys do not tell you when you purchase this router is that Vonage has 100% full access to your router and can do with it what they choose. More » -
fewer technicians
Comcast Testing "Do-It-Yourself" Phone Install Kits
Let's face it, you are probably smarter than your last Comcast technician—at least, you probably think you are. More » -
Last week's two-day Skype outage was due to millions of users across the globe restarting their computers after a Windows Security update. [Skype]
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what happened to one number for life?
GrandCentral Changes Your Telephone Number Without Consent
GrandCentral is informing select customers that their phone number will change on August 25. The feature-rich service recently acquired by Google bills itself as "one number for life," which is then linked to your existing phone numbers - unless you are one of the unlucky few who: "have been assigned numbers that are not performing to our quality standards and are being replaced with higher quality services." GrandCentral's full email, inside. More »



















