• settlements

    Vonage Probably Owes AT&T $39 Million For Patent Infringement

    Vonage has settled with AT&T over claims that the VOIP provider infringed on some patents held by the telecommunications giant. More »

    2:53 PM on Mon Dec 24 2007
    By Meg Marco
    1,380 views, 18 comments

  • voip

    Contact Vonage Executive Customer Service

    Vonage has a handy web form which forwards all issues to their Executive Response Team. A reader says he submitted his issue and he got a callback and resolution within 3 hours. "A 3 hour turn around isn't bad at all," he writes, "considering I'd already wasted 2-3 hours on the regular phone support over the past 3 days."

    Contact the Board [Vonage]

    3:52 PM on Thu Dec 13 2007
    By Ben Popken
    2,050 views, 8 comments

    Latest by iamme99: I just canceled my Vonage service as I don't need it any longer. First, the "account manager" Esean #15194 more »

  • show us your verizon face

    Appeal Rejected, Vonage Must Pay $117 .5 Million To Verizon

    Vonage's appeal was rejected by a U.S. appeals court, and so troubled VOIP provider Vonage will have to pay $117.5 million to Verizon as punishment for infringing their patents. In addition, Vonage will be required to donate 2.5 million to charity. Ouch, ouch, ouch. More »

    11:59 AM on Fri Nov 16 2007
    By Meg Marco
    1,497 views, 19 comments

    Latest by swalve: @theblackdog: Wow, you sound like a real catch... @omyard: That's what Vonage charges. more »

  • success stories

    Executive Email Carpet Bomb Against Vonage Results In $450 Credit

    Score another point for consumers making it over the unyielding wall of "customer service." Keith writes in about his recent struggles with Vonage, over an account he thought had been completely canceled six months earlier, "The carpet bomb instructions were inspired and within 3 weeks of sending my carpet bomb I got my resolve... The great part is I got my credit from the same person who stone walled me the months previous. Oh success is sweet." More »

    5:27 PM on Fri Nov 2 2007
    By Chris Walters
    4,254 views, 12 comments

    Latest by iamme99: Vonage tries very hard to not let you reach a live person outside of customer care. I hate how more »

  • voip

    Security Firm Says Hackers Can Access Vonage Calls

    It's not a good week for Vonage. VoIP Security firm Sipera has announced that they've discovered a vulnerability in Vonage's equipment that can allow hackers to take control of user accounts to intercept calls, make calls via the accounts, eavesdrop, or launch DoS attacks. Although most VoIP systems are about as secure as sending IM messages over a public wifi network (that is, not secure at all), Vonage has a couple of special problems with its Motorola adapters not authorizing requests, which leaves a special door open for bad people doing bad things. The problem also affects adapters from Grandstream and Globe7. More »

    4:57 PM on Fri Oct 26 2007
    By Chris Walters
    986 views, 4 comments

    Latest by mikelotus: I am curious if this is true of AT&T's VOIP too. more »

  • voip

    Vonage Destroys Router, Refuses To Issue Refund

    I have been a loyal Vonage customer for 3 years. Within the last year (I can't remember when) I purchased a new Linksys WRTP54G router to replace my existing router. This router has built-in Vonage voice ports. What Vonage and Linksys do not tell you when you purchase this router is that Vonage has 100% full access to your router and can do with it what they choose. More »

    11:44 AM on Sat Sep 15 2007
    By Carey
    11,275 views, 23 comments

    Latest by vonageSUCKS: The following information is what a Vonage Technician told me, and from an article written by CNET about that particular more »

  • fewer technicians

    Comcast Testing "Do-It-Yourself" Phone Install Kits

    Let's face it, you are probably smarter than your last Comcast technician—at least, you probably think you are. More »

    4:13 PM on Tue Sep 4 2007
    By Meg Marco
    4,222 views, 38 comments

  • what happened to one number for life?

    GrandCentral Changes Your Telephone Number Without Consent

    GrandCentral is informing select customers that their phone number will change on August 25. The feature-rich service recently acquired by Google bills itself as "one number for life," which is then linked to your existing phone numbers - unless you are one of the unlucky few who: "have been assigned numbers that are not performing to our quality standards and are being replaced with higher quality services." GrandCentral's full email, inside. More »

    9:24 AM on Sat Aug 18 2007
    By Carey
    3,853 views, 16 comments

    Latest by Buran: @mkrigsman: Why can't you just post it here? Oh, right. You want people to look at your ads. And push your more »