Earlier this year, the Consumer Financial Protection Bureau launched a complaint portal for people with credit card-related issues. Banks and card companies are not obliged to provide a happy ending to the complainant, but they are obliged to reply in a timely manner. And even with the bar lowered that much, Bank of America still manages to disappoint. [More]
Consumerist Interviews Peter Leppik, CEO Of Company That Conducts Those End Of Call Surveys, So You Know He Knows A Little Something About Call Centers And Customer Service
We emailed the CEO of Vocal Labs, a phone survey company that specializes in measuring customer service quality, three simple questions about his business.