Consumerist
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virgin mobile
Sprint Nextel Purchases $483 Million In Virgin Mobile Prepaid Minutes
Sprint Nextel announced this morning that they will purchase Virgin Mobile USA. The company, which specializes in prepaid mobile phone service, started as a joint venture between Sprint and Virgin, and Sprint owns 13% of their stock. Virgin Mobile USA phones already use the Sprint network. More » -
virgin mobile
Virgin Mobile Offers To Pay Your Phone Bill For 3 Months If You Get Laid Off
Starting tomorrow, Virgin Mobile will offer all customers who sign up for $30 or more post-paid plans coverage under their free Pink Slip program, which means if you get laid off and can provide proof, they'll pay your cellphone bill for three months, and you won't have to put a Skype number on your resume. More » -
errors
This Virgin Mobile FAQ Is Honest, But Not Very Helpful
Reader Aiden was considering buying a Virgin Mobile phone, but he had some questions about their Studio V program. (It allows you to make wallpapers and ringtones and sell them for $0.10 in airtime credit to other Virgin Mobile users.) The FAQ he found was honest, but not very helpful. More » -
cellphones
Sprint Hires 150 More Customer Service Reps
"Churn" is the measure of how many customers defect to another provider. Of all the major cellphone carriers, Sprint has the highest:
Sprint: 2%
AT&T: 1.6%
T-Mobile: 1.6%
Verizon: 1.1%Which is why they're hiring 150 additional customer service employees. It won't solve their problems, but it's certainly a great place to start. Maybe they can people from the Sprint Consumerist Hotline to train them. Those guys are awesome!
(Photo: sun dazed)
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cellphone
Be Your Own Wireless Company
A former Microsoft exec is starting a service that will allow any group—from churches to sports teams— to become their own wireless provider, according to BusinessWeek. The service, called Sonopia, will rent space on Verizon's network (similar to the way Virgin Mobile works) but rather than brand the service itself, Sonopia will offer branded phones, tech support, customer service and other features to organizations that will share the profits. 5% of the revenue collected from the users will go to benefit the group, so your favorite sports team could have a wireless company, or your church, or a cancer research group. From BusinessWeek: More » -
virgin
Canceling A Virgin Mobile Account is Extremely Difficult
Pre-paid cell phones sound like a good way to stay contract-free in the harsh world of cell phone use, but can a pre-paid account be just as frustrating as a regular phone? Apparently. Reader Sarah writes to share the email she sent to Virgin Mobile. All Sarah wants to do is cancel her account so she can give her phone to someone else. That's it. Easy right?: More » -
the news
The News: Hungover, Hating Self, World
• Virgin Mobile to unleash SugarMomma program, allowing subscribers to earn free talk time by watching ads. The highest users will get a free apartment and clothes in exchange for giving massages to their cellphone and showing up with it to fancy dress balls. [NYT] More »
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