(Bill)

Use Up All The Money On Your Prepaid Phone, Because You’ll Probably Never Get It Back

When you buy a prepaid cellphone and put a bunch of money on the account, you might think that whatever balance remains on the account when you decide to change providers or stop using that device will be returned to you. Except the odds are that whatever money you put on your account will remain with the service provider forever. [More]

(Mr.TinDC)

Virgin Mobile Debuts $12 Single-App Data Plans

Do you love having access to social media on your smartphone, but don’t bother to venture outside of Facebook? Sprint’s Virgin Mobile brand has introduced the perfect smartphone plan for both 74-year-olds and 14-year-olds: cheap mobile Internet access that limits you to a single service. [More]

Blathering Vaguely About “Compensation” Will Get You Nowhere With Customer Service

Blathering Vaguely About “Compensation” Will Get You Nowhere With Customer Service

Eric was incredibly frustrated with his mobile provider, Virgin. His service was spotty, and his smartphone overheated to the point that he became nervous and turned it off. He sought help from the Virgin Mobile Angels, because that’s what angels do. Isn’t it? [More]

(Happy Tinfoil Cat)

Anthony Clark Is Calling From My Virgin Mobile Phone. I Am Not.

Who is Anthony Clark? Steve doesn’t know him, but for some reason, that’s what the Caller ID on his mobile phone says when he places calls. His clients don’t know who Anthony is, so they won’t pick up the phone when his name on Caller ID. Virgin Mobile doesn’t know how the name got there, who Anthony is, or how to make him go away. [More]

Hello?

My Virgin Mobile Phone Fails At Basic Phone Functions.

It doesn’t matter what Virgin Mobile tells Steve to do. It doesn’t fix his phone. Callers can’t reach him, text messages take hours to go through, and his phone generally fails at all of the normal functions of a phone. We’re pretty sure phones are supposed to do all of those things. [More]

Audriena says Virgin allowed another customer to cancel her account.

Virgin Mobile Lets A Stranger Cancel My Account, Apparently Has No Regard For Private Infomation

In the matter of a single afternoon, Consumerist reader Audriena went from happy Virgin Mobile customer to wondering if anyone at the prepaid carrier has any idea of what they’re doing — or any respect for customers’ personal information. [More]

Towers.

Why Did Hurricane Sandy Knock Out My Virgin Mobile Broadband For Almost 2 Weeks?

Last week, Hurricane Sandy flooded and took out power in many areas of the Northeast. Compared to the devastation in other areas, damage in Philadelphia was pretty minimal. Dorothy is lucky, considering. What she can’t understand, though, is why her mobile broadband device from Virgin Mobile will be down until Saturday, November 10. [More]

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Sprint Says Virgin Mobile Site Isn't Completely Insecure; Blogger Disagrees

Earlier this week, we told you about blogger Kevin Burke’s claims that the website for Virgin Mobile (a subsidiary of Sprint) is incredibly vulnerable to any hacker who could write a script to generate PINs. Since then, Sprint has told Consumerist that the site isn’t as much of an open door to hackers as it’s been made to be, while Burke claims that the phone folks are missing the point. [More]

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

Blogger: Virgin Mobile Accounts Are Vulnerable To Hack; No One Seems To Care

A Virgin Mobile customer claims that it’s easy for hackers to access customers’ accounts via the wireless provider’s website — and not only is there nothing customers can do to defend themselves, the folks at the Virgin don’t really seem too concerned about it. [More]

Virgin Mobile, Sprint, And The Phantom Voicemail

Virgin Mobile, Sprint, And The Phantom Voicemail

Brian is haunted. No matter what he does, a phantom voicemail is always there on his Virgin Mobile phone. Notifying him of its existence every fifteen minutes, without actually existing. Making his phone vibrate and give audio alerts. Providing him with constant reminders of something that isn’t there. It’s incredibly frustrating, and all Virgin Mobile can do is bounce him back and forth between them and Sprint. [More]

Hello?

Virgin Mobile Needs Non-Customer’s Personal Information To Stop Spamming her

Someone signed up for Virgin Mobile, and used Shadee’s e-mail address by accident. She doesn’t particularly want someone else’s phone bills, so she contacted Virgin Mobile asking to have the problem resolved. They answered with a demand for her personal information: name, mailing address, and her phone number. Why do they need all of this information when she wants to get off their mailing list, not on it? So she reached out and posted on Virgin Mobile’s Facebook wall. The interactions that followed prove that while companies can assign staff to social media, it can’t make them actually listen to consumers. [More]

Perhaps The 8th And 9th Replacement Phones We Send You Won’t Be Defective

Perhaps The 8th And 9th Replacement Phones We Send You Won’t Be Defective

Garland and her husband have the same Android smartphone from Virgin Mobile, the Motorola Triumph. It’s supposed to be a pretty nice phone, and wasn’t cheap, but both of their phones had some issues. So get a warranty replacement and be on your way, right? Only it wasn’t just one replacement. Garland is now about to receive her fourth replacement phone, and her husband his third. That’s a total of seven defective phones so far. The phones suffer from a variety of problems, ranging from random reboots to poor reception to–worst of all–not recharging at all for no clear reason. They’d like Virgin to perhaps consider sending them a different, less crappy phone next time. They won’t. [More]

Report: Virgin Mobile To Offer Prepaid iPhone Service

Report: Virgin Mobile To Offer Prepaid iPhone Service

Days after Leap Wireless announced it would be the first prepaid carrier in the U.S. to offer the iPhone, Sprint’s Virgin Mobile division is set to throw its hat into the iPhone ring. [More]

Sprint Also Making Upgrade Program Suck More

Sprint Also Making Upgrade Program Suck More

Not wanting to be left out of the party, Sprint became the latest carrier to announce it’s going to make it more expensive for customers to upgrade. [More]

Virgin Killing Off Unlimited Mobile Broadband Plan

Virgin Killing Off Unlimited Mobile Broadband Plan

Say “sayonara” to another unlimited mobile plan, Virgin is adding a 5GB cap and throttle to its $40 “Unlimited Broadband2Go” MiFi plan. After you surpass the threshold in a month, your transfer speeds will get reduced to 256 kbps or lower for the rest of the month. The changes go into effect Feb 15. Happy Valentines Day. [More]

Virgin Mobile And Walmart Team Up To Make Great Mobile Broadband Plan Disappear

Virgin Mobile And Walmart Team Up To Make Great Mobile Broadband Plan Disappear

Scott tried to do a nice thing and buy a low-cost, low-bandwidth mobile Internet plan for his mother. Unfortunately, there’s some confusion between Virgin and Walmart, and the plan that Scott thought he was buying has disappeared into a reality vortex. One where customer service reps insist that he purchased the item from Walmart.com when he didn’t. [More]

Tag-Team Unhelpfulness From Best Buy And Virgin Keeps My Cell Phone Dead

Tag-Team Unhelpfulness From Best Buy And Virgin Keeps My Cell Phone Dead

Andrew bought a Samsung Intercept phone from Best Buy and hoped to activate it on his active Virgin Mobile account. But after he bought the phone, he discovered it wouldn’t be possible to activate it until later this month. Now he’s stuck without phone service and doesn’t know whom to blame. [More]

Sprint Announces Plans For Fourth Prepaid Mobile Brand

Sprint Announces Plans For Fourth Prepaid Mobile Brand

As they continue to lose traditional contract subscribers, Sprint has begun focusing more and more attention on the prepaid mobile market. Today, the company announced it’s about to launch a fourth prepaid mobile brand. [More]