Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline

Study: Virgin America Keeps Customers On Hold Longer Than Any Other Airline

Holiday travel plans change all the time, meaning lots of people will be spending lots of time on the phone trying to speak to a human being. And according to a new report, passengers on Virgin America should have something to occupy themselves with while waiting on hold, as the average wait time for the carrier is longer than 20 minutes. [More]