Earlier today, our lunch buddies at Consumer Reports released their roundup of the major U.S.-based commercial airlines. And, in what will be a shock to almost no one who follows the travel industry, Spirit received the lowest possible rating in each of the survey’s six categories. The CEO’s response: “We have great customer service.” [More]
Spirit Airlines Comes In Dead Last In Latest Ratings, CEO Still Delusional
By May 22, 2013
Passenger Sues Virgin America After Contentious Soda Order Gets Him Detained At Airport
By May 1, 2013
What began as a dispute about ordering an in-flight soda apparently got to the point where the crew on a Virgin America jet felt that a passenger needed to be questioned by authorities upon landing. Now that passenger has sued the airline, alleging that Virgin America made false accusations about his behavior. [More]
Virgin America Soars Above The Rest In Annual Airline Survey While United Sinks To The Bottom
By April 8, 2013
Every day, airlines shuttle passengers from here to there, through friendly (and not so friendly) skies, ferrying bags and losing luggage and touching down at airports all around the country. Some of those airlines are consistently a cut above the rest, while others just can’t seem to do anything right. According to this year’s Airline Quality Rating Survey, Virgin America is the cream of the crop while United Airlines is a long, long way from the top. [More]
DOT Issued Record-Setting Number Of Violations To Airlines In 2012
By January 2, 2013
Up until the very end of 2012, it looked like the Dept. of Transportation was only going to tie the record it set in 2011 for the number of fines handed out to airlines. But a pair of Dec. 31 violations pushed 2012 into a spot on top of the charts all on its own. [More]
Virgin America Anniversary Flight From Hell
By August 18, 2008
Adam is writing in to say that in the year that Virgin America has been operating, he feels that they’ve forgotten how to run their airline. The first time he flew with them, his flight was delayed and his laptop adapter melted. He got a free flight. The second time he flew, about a year later, his flight was delayed, the airline ran out of food, his luggage was ripped open and his valuables disappeared, and the baggage claim rep laughed at his misfortune.
“Stupid” Law Prevents Foreign Investors From “Owning” US Airlines
By January 3, 2007
Slate magazine’s Daniel Gross makes the case that the law prohibiting foreigners from owning more than 25 percent of an American airline, is not only “stupid” but rooted in “misplaced hostility to foreigners, national-security paranoia, and plain-old protectionism.” He claims the law is obsolete * (the Federal Aviation Act was created in 1938 1958 (the Civil Aeronautics Act was created in 1938) and damaging to consumers.
