Claiming it had better things to do, the Department of Transportation issued only $1.2 million in airline fines last year, even as consumer complaints over fees and delays continued to rise. Five years ago, the agency issued over $8 million in fines, but now, they say they’re too busy working on “consumer rulemaking” and “consumer forums” to ensure that airlines honor consumer protection laws.
The FAA is not pleased with American Airlines. They say the airline should pay $7.1 million in fines for deferring maintainence and not complying with employee drug testing requirements. AA says the fines are too severe and will appeal.
A recent sweep of New Jersey gas stations by state and local inspectors resulted in over a third of them receiving citations for posting the wrong gas prices on road signs, changing the price of gas too often, and other other violations. The New Jersey Star Ledger made a very helpful map of the violator stations, available inside.
The FDA sent U.S. Marshals to seize “various animal food products” stored at a PETCO distribution center in Joliet, Illinois yesterday, because the storage conditions had been deemed unsanitary twice in a row:
Consumers Reported 69,204 Fair Debt Collection Practices Act Violations. FTC Responds With One (1) Lawsuit
Consumers have filed over 69,000 complaints against scummy debt collectors for violating the Fair Debt Collection Practices Act, prompting the FTC to rush to our collective defense by taking action against three debt collectors who showed a “culture of harassing the debtors from which they collect.” Two debt collectors settled and one went to court. Still, when you receive over 69,000 complaints—and these are from the people who know to complain to the FTC—it’s reasonable to assume that more than three collectors encourage a culture of harassment. More harrowing revelations from the FTC’s annual report to Congress, after the jump.
Dairy Queen is the king of food safety violations, according to nationwide health inspection reports. Hygiene issues comprise almost 25% of DQ’s violations; busy employees apparently can’t be bothered to wash their hands or store food at the proper temperature.
Cellphone cameras may well be the downfall of fast food: A McDonald’s customer in Orlando witnessed employees refilling the milkshake machine from a bucket market “Soiled Towels Only” and snapped a picture with her cellphone. She sent the photo to Orlando’s WFTV.
The incident on KPPX-TV Monday night prompted a flood of calls to local news media outlets and cable provider Cox Communications, including one from Chandler resident Brenda Schodt, who said she was shocked to look up and see graphic sex acts on her television screen.