Vincent To Get Car He Wants

Vincent To Get Car He Wants

Yesterday we brought you the story of Vincent who got “gold misted” at a Chevy dealership. After his story went up he learned that his brother-in-law’s cousin works at a Chevy dealership and will get him the car he wanted. “Life is good :-)” announced Vincent.

Chevy Takes Time Away From Failing To Try To Rip Off Customer

Chevy Takes Time Away From Failing To Try To Rip Off Customer

UPDATE: Vincent To Get Car He Wants

AOL Already Planning To Go Free Well Before Vincent Ferrari Came Along

AOL Already Planning To Go Free Well Before Vincent Ferrari Came Along

This gut-spilling from a former AOL employee helps confirm what we suspected all along: While it definitely spurred them to action, AOL already had the plan to switch over to a free, browser-based, ad supported system well in hand before Vincent’s call blew up.

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His

Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL’s internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they’re recording the phone call.

Broadway Photo’s Sheisty-Looking Business Addresses

Broadway Photo’s Sheisty-Looking Business Addresses

Broadway Photo is a New York area camera cabal infamous for ripping customers off. First they lure in people with camera kits below market value. Then they try to upsell customers on all sorts of accessories and try to make them believe their gear won’t work without it. People have experienced unauthorized charges and report being verbally abused when they try to dispute the charges.

Welcome New York Times Readers

Welcome New York Times Readers

Salutations. Here’s the Top 10 Biggest Business Debacles 2006 mentioned in, “The Lazy Top 10 Anything.”

FedEX Loses Vincent Ferrari’s Package

FedEX Loses Vincent Ferrari’s Package

Vincent ordered two scanners from CDW. One arrived, the other didn’t.

Top 10 Biggest Business Debacles 2006

Top 10 Biggest Business Debacles 2006

Welcome, New York Times readers. Here’s a bit of an intro to The Consumerist, if you’re curious and want to learn more.

Florida Sues AOL And Wins

The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State’s Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations.

Welcome NY Times & NY Daily News Readers

Welcome NY Times & NY Daily News Readers

To readers coming from the New York Times or the NY Daily News, thanks for visiting The Consumerist!

Vincent Ferrari Interviews The Consumerist

Vincent Ferrari Interviews The Consumerist

Vincent Ferrari interviewed us a few weeks ago for his new Side Salad podcast. We talk for 53 minutes about exploding batteries, Mike Krempasky, why blogs are neat, and why companies need to listen to their customers better.

EXCLUSIVE: AOL’s John Not Paid Hush Money

EXCLUSIVE: AOL’s John Not Paid Hush Money

Remember John? He was the other man on the phone in the AOL cancellation call heard round the world. Despite his voice being played, without his permission, over the internet, on radio and nightly news, no one’s heard a peep from him.

TimeWarner Dissolves AOL Retention Centers

TimeWarner Dissolves AOL Retention Centers

TimeWarner announced yesterday an AOL makeover ot make more money with less subscribers. The profit hinged on $1 billion in cost cuts mainly coming from, “the company’s extensive marketing effort to attract new customers and retain old ones,” NYT reports.