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Posts Tagged “
Vincent Ferrari
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vincent ferrari
Happy Birthday To Cancel The Account!
Tomorrow is the one-year anniversary of Vincent Ferrari's famous "Cancel The Account" recording of his attempt to cancel AOL. More »
aol
AOL Already Planning To Go Free Well Before Vincent Ferrari Came Along
This gut-spilling from a former AOL employee helps confirm what we suspected all along: While it definitely spurred them to action, AOL already had the plan to switch over to a free, browser-based, ad supported system well in hand before Vincent's call blew up. More »
aol
AOL Changed Policy On Customers Recording Calls 10 Days After Vincent Ferrari Uploaded His
Vincent Ferrari uploaded his famous AOL cancellation call on June 13th, 2006. A screenshot from AOL's internal database shows that 10 days later AOL revised its policy for what reps should do if a customer says they're recording the phone call. More »
aol
Ex-AOL Employee Releases "F*** AOL" Rap Song
A former AOL employee laid down a diss rap on America Online and wants you all to hear it. Because it's mad funny. It uses a sample of Vincent Ferrari saying "cancel the account." More »
broadway photo
Broadway Photo's Sheisty-Looking Business Addresses
Broadway Photo is a New York area camera cabal infamous for ripping customers off. First they lure in people with camera kits below market value. Then they try to upsell customers on all sorts of accessories and try to make them believe their gear won't work without it. People have experienced unauthorized charges and report being verbally abused when they try to dispute the charges. More »
psas
Welcome New York Times Readers
Salutations. Here's the Top 10 Biggest Business Debacles 2006 mentioned in, "The Lazy Top 10 Anything." More »
clips
FedEX Loses Vincent Ferrari's Package
top 10
Top 10 Biggest Business Debacles 2006
Welcome, New York Times readers. Here's a bit of an intro to The Consumerist, if you're curious and want to learn more. More »
complaints
Florida Sues AOL And Wins
The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State's Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations. More »
vincent ferrari
Vincent Ferrari Interviews The Consumerist
Vincent Ferrari interviewed us a few weeks ago for his new Side Salad podcast. We talk for 53 minutes about exploding batteries, Mike Krempasky, why blogs are neat, and why companies need to listen to their customers better. More »
aol
EXCLUSIVE: AOL's John Not Paid Hush Money
Remember John? He was the other man on the phone in the AOL cancellation call heard round the world. Despite his voice being played, without his permission, over the internet, on radio and nightly news, no one's heard a peep from him. More »
aol
We (Maybe) Called The Guy Who Didn't Want to Cancel Vincent's Account
We think we just called up John, the AOL rep fired after giving Vincent Ferrari a hard time when he tried to cancel, a rough time that was company policy. John ain't saying much and didn't want to talk to us. He wouldn't even verify his identity, but the pauses are a dead giveaway. More »
aol
TimeWarner announced yesterday an AOL makeover ot make more money with less subscribers. The profit hinged on $1 billion in cost cuts mainly coming from, "the company's extensive marketing effort to attract new customers and retain old ones," NYT reports.
More »
TimeWarner Dissolves AOL Retention Centers
TimeWarner announced yesterday an AOL makeover ot make more money with less subscribers. The profit hinged on $1 billion in cost cuts mainly coming from, "the company's extensive marketing effort to attract new customers and retain old ones," NYT reports.
More »
aol
AOL Goes Free
Confirming rumors that it itself spread, America Online formally announced plans to give away email and other previously subscriber-only service for free at AOL.com. More »
aol
AOL Exec Chimes In About "The Call"
The Washington Post asked Jason Calacanis, an AOL exec and headmaster of Weblogs Inc, what he thought of the infamous AOL call. Here's our responses, in brevis, to what he blogged. More »
aol
Former Elite AOL Retainer Interviewed
Tricks an AOL retainer used to keep people from cancelling: More »
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