<![CDATA[Consumerist: Videos]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: Videos]]> http://consumerist.com/tag/videos http://consumerist.com/tag/videos <![CDATA[ That Sure Is An Expensive Phone Ya Got There, Mr. Hobo ]]> Fine, fine, the iPhone is decent and all that, but here's a funny clip from "The Soup" that puts the lie to that whole "It's so much cheaper!" hype. And if you're not an iPhone owner and need even more reason to feel good about that, check out Wisebread's rant against people who stand in line for gadgets.

[Full disclosure: I bought the N95 the day it came out in the U.S., so I'm not pretending to be immune to gadget lust. On the plus side, there were only, like, six customers in the Nokia store at the time.]

"Are some lives so empty that an iPhone 3G will fill the void?" [Wisebread] (Thanks to Chris!)

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Mon, 14 Jul 2008 13:25:00 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5024955&view=rss&microfeed=true
<![CDATA[ TV stations looking to save money can do ... ]]> TV stations looking to save money can do so by interviewing guests remotely over Skype, as WTVT in Tampa did, live, with me this morning. No more paying for car service or bottled water!

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Mon, 14 Jul 2008 12:38:21 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5024933&view=rss&microfeed=true
<![CDATA[ VIDEO: Activist Bum Rushes iPhone Line With Flag Pony ]]> The first person in line at the 5th Ave Apple store in Manhattan was some kind of activist Daniel Bowman Simon, part of a group who camped out in front of The Cube for over a week, hoping to use it as an opportunity to bring exposure to issues of, "sustainability, affordable housing, energy security, and locally-grown food," who tried to bumrush the applauding Apple receiving line of Apple employees and penetrate The Cube with what appears to be a metal/aluminum-foil horse carrying an American flag. The world may never know now knows exactly what sort of brilliant political statement he was trying to make as he was quickly intercepted by burly security guards who jettisoned him away to make room for more obedient cult members. Video, inside...

[via CNET]

RELATED: Who would wait a week in line for an iPhone 3G? [Fortune]

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Fri, 11 Jul 2008 13:41:54 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5024329&view=rss&microfeed=true
<![CDATA[ Video: Fireworks Are Fun Until They Blow Up In Your Pants ]]> Enjoy yourselves out there this 4th, folks, but do remember to be careful with those fireworks, as seen in this edited version of the CPSC fireworks safety video set to Tchaikovsky's 1812 Overture. It's funny when mannequins blow up. Your hands, jeans, or the desk in front of your face, not so much.

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Fri, 04 Jul 2008 12:26:25 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5022211&view=rss&microfeed=true
<![CDATA[ Just Say 'Yes' To Telemarketers ]]> Want to drive a telemarketer crazy and amuse yourself at the same time? Here's an example of how to do it.

The secret, apparently, is to make every third or fourth yes mean something entirely new through the magic of inflection—but you'll have to stay committed to it even when the telemarketer catches on, which may result in a self-inflicted insult.

"How to torment telemarketers with one word" [YouTube via Neatorama]

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Mon, 30 Jun 2008 16:11:57 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5020767&view=rss&microfeed=true
<![CDATA[ Ex Countrywide Manager Exposes Its Lies ]]> A former regional manager for Countrywide Home Loans, the mega mortgage company whose shady mortgage mill came to epitomize the subprime meltdown, went on The Today Show camera to detail some of the company's questionable practices. Here's some of the tricks he warned upper management about during his 6-month stint before he was fired for refusing to give loans to unqualified buyers:

Inflating Home Appraisals: Buyers could borrow enough to cover closing costs, but ended up owing more than the house is worth.

Flipping Loans: Moving unqualified buyers to loans that don't require documentation, knowing they couldn't afford it

Coaching: Brokers told buyers to overstate or even double their stated income in order to qualify for loans.

Watch the clip, inside...

Best line:
Today Show: "So, Countrywide employees were coaching them to lie?"
Insider: "Yes."

[via Today Show]

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Mon, 30 Jun 2008 16:00:32 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5020813&view=rss&microfeed=true
<![CDATA[ VIDEO: Maggots Found Squirming In Box Of Goobers ]]> Chomp, chomp, chomp, smoosh! Blogger Savannah Red's wife was enjoying a freshly opened box of Goobers when she bit into something not sweet or chocolatey, but squishy: a maggot.

My wife let out a full-throated scream that I've only really heard in my nightmares when she is being carried off by a giant squid or something and both of my legs have been cut off and I can't help her...she bent over, her trembling hands on her knees and spit out what was in her mouth onto the floor...my wife's box of Goobers was ALIVE and crawling with maggots...I peered inside the box and saw lumpen, misshapen Goobers with maggots or some kind of larvae crawling everywhere.

Naturally, the blogger took a video, available in all its disgusting glory, inside...








Nestle's has got some quality control issues. The package was sealed in a plastic wrap, meaning that the larvae had to have been deposited during the manufacturing process. So far, Savannah Red has not heard back from the email he sent Nestle customer service.

Nestle's Maggoty Goobers [SAVANNAH RED] (Thanks to Rob Walker!)

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Fri, 27 Jun 2008 13:01:04 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5018875&view=rss&microfeed=true
<![CDATA[ PedEgg Ads Scam, Suit Alleges ]]> Who would have ever thought that a low-budget infomercial touting an egg-shaped device home pedicure device with "100 precision microfiles" might be deceptive in some way? Not, apparently, its actors, two of whom are suing the makers of "PedEgg." The thespians say they PedEgg told them the commercial would be internets-only. Instead, it's on the national airways. We don't care about that part. Rather, we chuckle over the suit's revelation that PedEgg hired a horror-makeup guy to apply "artificial bumps and discoloration" to their feet to increase the contrast between the "before" and "after" shots. Quelle horreru! Besides their dishonest advertising tactics, someone should also sue PedEgg for the gross-out shot when they dump all the foot shavings in the trash. See the full commercial inside.

PedEgg Accused Of Gross Injustice [The Smoking Gun]

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Thu, 26 Jun 2008 13:14:02 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5019940&view=rss&microfeed=true
<![CDATA[ Ben Popken On TV Talking 'Bout Shrinking Packages ]]> Here's the clip of yours truly, Ben Popken, on FOX 13 Tampa yesterday talking about the Grocery Shrink Ray that all the writers on the site have been doing a great job of covering. The interview was done over Skype webcam and I think it came out pretty well. "Shrinkage" and "downsizing" may be nothing new, but I think we're going to see more goods shrinking and by greater degrees in the coming months. It's practically a secret inflation. At the end of the story they say that some manufacturers are considering doing away with gallons of milk and instead selling 3/4 of a gallon, for the same price. If that happens, I think a lot more messages like the recording of the good ol' boy upset over the downsized Jimmy Dean's sausage are going to be left on customer complaint lines across America. As the guy in the New York Daily News shrinking package article (which I was also quoted in, whoo), said, "Soon people will be buying empty bags and empty boxes."

Shrinking packaging costing you more [Fox 13]

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Fri, 20 Jun 2008 12:54:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5018351&view=rss&microfeed=true
<![CDATA[ Get Your Drink On With Pepsi Blue Hawaii ]]> If Ice Cucumber Pepsi only left you nauseous for more, Pepsi has unveiled its "Blue Hawaii" flavor available only in Japan. The antifreeze-blue concoction delivers hints of pineapple and lemon which if consumed, will make you feel as if you have sailed into a heavenly island paradise, or something. Having fully recovered from his Ice Cucumber Pepsi review last year, reader Peter sacrifices himself for a video review of Pepsi Blue Hawaii. The video, inside...

Basically, what we learned from the video is that this stuff might be ok if you're drunk which could probably be said for a great number of things. We are anxious to see how Pepsi will torture Japan's taste-buds next year.

Pepsi Blue Hawaii [HikanNinja]

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Mon, 16 Jun 2008 08:15:58 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5016622&view=rss&microfeed=true
<![CDATA[ Is Youtube's "Wii Fit Underwear Girl" Actually A Marketing Campaign? ]]> Nintendo is facing accusations that a popular Youtube video is nothing more than a viral-video marketing campaign for the Wii Fit, reports The Telegraph. The video, quite simply, features a young woman using a virtual hula-hoop in her underwear. What separates it from other videos is that the 2 people in the video have both been identified as employees of the same advertising company. Nintendo denies the allegations. The video and details, inside...

The article says,

The clip, which has been viewed more than two million times, shows 25-year-old Lauren Bernat hula hooping in time with the fitness video game.

Rumours that the clip was a clever marketing ploy for the Wii Fit spread after it emerged that both Miss Bernat and her boyfriend, who filmed the footage, work in advertising.

Giovanny Gutierrez, 30, works as director of interactive media for Tinsley Advertising in Miami, Florida. According to his biography on the firm’s website, he "creates web, e-mail and interactive marketing solutions that perfectly integrate with television, radio and print campaigns."

"Gio is a master of e-commerce, having created web portals for scores of businesses," the biography adds.

Miss Bernat works as an account executive at Tinsley Advertising, where her duties include "evaluating the responses to our Internet advertising".

But Nintendo has denied that the footage is part of an advertising campaign. "This has and is absolutely 100 per cent nothing to do with Nintendo," a spokesman said. "Nintendo did not create it and were not aware of it until it was brought it to our attention."

Mr Gutierrez has also denied that it was a viral advert for the Wii Fit.

The game, which allows Nintendo Wii owners to do a range of exercises and stretches under the guidance of on on-screen fitness expert, hardly needs the free publicity, having sold more than 300,000 copies in the UK in its first two weeks on sale, and sold out in many parts of the world.

But the YouTube affair has done much to boost the profile of Mr Gutierrez and his agency.

The evidence that this is an organized marketing campaign seems circumstantial to us. However, advertisers are always coming up with new ways to turn attention toward new products so who knows? We'll just have to keep watching the video until we figure it out.

Wii Fit underwear girl: A marketing hoax? [The Telegraph]

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Mon, 16 Jun 2008 08:11:34 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5016566&view=rss&microfeed=true
<![CDATA[ The Envelope System: The Spreadsheet-Free Way To Manage Your Cash ]]> Want to get some kind of money plan in place but spreadsheets cause hives to burst all over your face? Then you might like The Envelope System, and No Credit Needed's video explaining how it works. Basically, you cash your entire paycheck each pay period and then put every dollar in a series of envelopes in different categories, with set limits for each category. Once you've spent the envelope for that category, no more spending in that category. Change goes into a piggy bank. Excess left over at the end of the pay period goes into savings or to paying off more debt. As a very "analog" "lo-fi" "old-school" method of budgeting, the envelope system is hard to beat.

Envelope System Video Tutorial (Step By Step Guide To Using The Envelope System To Manage Your Cash) [No Credit Needed]

RELATED: Dave Ramsey's Envelope System [Dave Ramsey]

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Tue, 10 Jun 2008 14:34:12 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5015009&view=rss&microfeed=true
<![CDATA[ Yum! Brands Introduces New Wearable Feedbags ]]> Whether you're trying to get as much of your Yum! Brand food into your mouth as humanly possible or just not in the mood to raise those heavy old arms to feed yourself, new wearable feed bags are functional, fashionable and sweeping the nation. Foods from Taco Bell, KFC and Pizza Hut work the best, but we've found that wearable feedbags work on almost any kind of food, and they look great too. See The Onion video, inside...


New Wearable Feedbags Let Americans Eat More, Move Less[The Onion]

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Tue, 10 Jun 2008 08:51:41 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5014913&view=rss&microfeed=true
<![CDATA[ Greg's Office Max Freakout ]]> This guy on San Fran's "Woody Show" goes into Office Max, twice, and loses his shit after every item he brings up to the counter rings up higher than its shelf-price. Not only does no one seem to care, one employee even insinuates that the complainant might be partially at fault for Office Max's inability to shelve things in the right place. Neither disc jockey, producer, crazed customer, Office Max employees number 1 and 2, nor Office Max Manager seem to realize that if the item is found on the store shelves under a certain price, as long as the description matches the product, the store has to honor the price. It's the law. In addition to a an amusing radio clip and animation, The Woody Show also has material here for a complaint to their state's Attorney General. Video, inside...

(Thanks to Clokeisgod!)

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Thu, 05 Jun 2008 13:24:04 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5013528&view=rss&microfeed=true
<![CDATA[ Subliminal Advertising: KFC Wants You To Think There's Money In Your Sandwich ]]> Subliminal messages in advertising has been a controversial topic for years. Is it underhanded? Does it even work? Reader "umlaut75" sent us a video of a KFC Snacker television commercial that shows a mysterious tiny picture of a dollar bill mixed in with the lettuce. As far as intrigue is concerned, it's not exactly the Zapruder film but it does make us wonder. The video, inside...

At approximately 30 seconds in:

Most people seem to consider the effects of subliminal advertising negligible at best. For one thing, the guy "discovered" it actually made the whole thing up as a gimmick to get more business for his marketing research company. However, according to Wikipedia, "A study conducted by the United Nations concluded that "the cultural implications of subliminal indoctrination is a major threat to human rights throughout the world." Do you think there is a threat? Could it be possible?

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Fri, 23 May 2008 09:23:04 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5010615&view=rss&microfeed=true
<![CDATA[ "Checkmate," The Straight Dope On Check Cashing Joints (Cameo By Ben Popken) ]]> The guys who brought you "The Ghetto Big Mac" have a new video up about the the hilarious and not-so-hilarious realities behind check chasing joints (with guest appearance by yours truly, Ben Popken). Besides the part where Internet Celebrities Rafi and Dallas try to cash an oversized check at one of these places, what I like best about this video is that it actually makes a sound case for check cashing places at times. If there's no banks around in a poor neighborhood, what other choice do you have? Especially when banks have constructed all sorts of fees to discourage patronage by lower-income customers. Like Dallas says in the vid, "You really know you've made it when you move from check cashing fees to ATM fees."

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Wed, 21 May 2008 13:59:01 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5010253&view=rss&microfeed=true
<![CDATA[ How Robots Are Killing Customer Service ]]>

Here is the live audio and powerpoint from a recent presentation I gave called, "The 5 Things Your Customers Aren't Telling You." This is number 3, "Stop Hiding Behind Walls Of Robots." It's all about how companies think they're saving money by replacing humans with machines but sometimes machines can't do jobs as well as humans, especially when it comes to customer service. I brought the point to life with a funny little story about eBay and their wonderfully inept automated email response system. I hope you enjoy the video, including the intro and outro ditties I worked up on my girlfriend's old Yamaha synth.

(Photo: Tubes.)

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Tue, 20 May 2008 12:01:00 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5009766&view=rss&microfeed=true
<![CDATA[ Another Hollywood Video Employee Contests Earlier Claims ]]> A second Hollywood Video employee has written in to counter the claims made last week by an anonymous employee—he writes, "It sounds like whoever wrote in initially has a particularly evil district manager who is instituting his own policies," and says that person should "go over his DM and talk to someone at corporate." But for the rest of us, what matters is that "The EW [magazine subscription offer] never went away, they just stopped requiring employees to push it. They're actively promoting it again. There's no 'silence is acceptance' however, and we need to scan your credit card (an additional time) to activate the offer."

Hi, I just read your article about Hollywood Video's policies and most of it is flat out not true.  It sounds like whoever wrote in initially has a particularly evil district manager who is instituting his own policies.

1. Store level employees covering at other stores: This is pretty much retail chain standard, especially in chains with a small number of employees per store.  Hollywood video will reimburse mileage, you just need to fill out a form.  As far as write ups for refusing, must just be that district, it's not policy.  

2. As far as the quotas go, yes and no.  At hire all employees are told that offering these things are "must see behaviors".  They can, and will, fire you for not offering.  There are quotas for Playguard percentage (somewhere in the range of 1.5% for employees, and 5% total for the store, off the top of my head), though employees can't be fired simply for failing to meet the number.  (You can't /make/ people buy stuff)  Store Managers /can/ be fired if their store fails to meet the target two periods in a row.  

3. There is no policy that prevents employees from telling people the money from Playguard does not go to charity.  I will admit it is pretty shady to just stop donating the money however.  

4. Employees can't remove late fees?  Weird, I did it this morning. This may be a policy local to a district if it was getting out of hand.  My best guess anyway.  

5. After 12 days the late fee does go to a separate screen, this has been true for a long time.  It's not to frustrate and confuse people however, and employees see both screens when an account gets pulled up, so if a customer is confused it's solely the fault of an incompetent employee.  The reason for the two screens is that after twelve days, only the store manager (or assistant) can remove or alter the late fee (IE you better have a good reason for being so late).  

6. Receipts don't print for cash transactions that only have rentals or concessions on them.  This is just to save paper.  An employee can print one if it's asked for.  

7. The EW thing never went away, they just stopped requiring employees to push it.  They're actively promoting it again. There's no "silence is acceptance" however, and we need to scan your credit card (an additional time) to activate the offer.

The conditions described by the previous tipster must be local, because I don't deal with anything like it.  I'd advise he go over his DM and talk to someone at corporate.

RELATED
"Is Hollywood Video Bringing Back "Silence Is Acceptance" Magazine Subscriptions?"
(Photo: Sister72)

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Mon, 19 May 2008 11:39:22 EDT Chris Walters http://consumerist.com/index.php?op=postcommentfeed&postId=5009710&view=rss&microfeed=true
<![CDATA[ Step Back In Time To The Blockbuster Living Museum ]]> Before the days of Netflix and the internet there was the "video store." According to The Onion, Blockbuster was "a specialty shop where customers would exchange money for the short term use of videos in an archaic system called "renting." Now we can visit the Blockbuster Living Museum to relive those days of yore. Watch The Onion video, inside...

What's so poignant about this time is the uncertainty. When you get to Blockbuster are they going to have your video? Did someone else rent it? Is there going to be a line? Are the alarms going to sound when you walk out the front door? It was very difficult for the people that lived during this era.

Difficult indeed.

Historic ‘Blockbuster’ Store Offers Glimpse Of How Movies Were Rented In The Past [The Onion]

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Fri, 16 May 2008 18:17:21 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5009411&view=rss&microfeed=true
<![CDATA[ Walgreens Thanks Nurse For Rescuing Comatose Diabetic By Sending Her Glucometer Bill ]]> A woman went into a potentially fatal diabetic coma while in line at a New York-area Walgreens. Two nurses and an off duty sheriff's officer happened to be in line. They grab a carton of OJ, some sugar, and a glucometer and manage to raise her blood sugar a little bit. According to their reports, after the paramedics took the patient away, the Walgreens manager came out to demand that the merchandise be paid for, otherwise it's shoplifting. Good thing they were there, otherwise he might have tried to fine the diabetic for blocking the checkout line.

Shame, Shame, Shame: Incident at Walgreens [FOX] (Thanks to Robert!)

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Thu, 08 May 2008 13:39:57 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5008291&view=rss&microfeed=true
<![CDATA[ Mo Rocca Shills For Bank of America ]]>

I guess Mo Rocca saw how good John Hodgman did with that whole Apple gig and decided to get a piece of the action himself and hook up with a major corporation for some funny videos. Unfortunately, no one seemed to warn Mo that Bank of America is a little different than Apple. Namely in that people hate Bank of America. Apple: shiny. Bank of America: vile cesspool. Mo seems like a pretty smart guy, so I hope at least he's putting his whore dollars in a credit union. Or at least somewhere better than Bank of America. A pile of dirty socks would suffice.

Mo Rocca On Banking [Official Site]

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Thu, 08 May 2008 11:29:24 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5008268&view=rss&microfeed=true
<![CDATA[ Consumerist Mentioned On Conan O' Brien ]]> Apparently BJ Novak from The Office mentioned The Consumerist on Conan O' Brien last night because last year we wrote about how he went on Conan to expose how Cadbury Eggs keep shrinking, and it soon blew up into a big deal with a bunch of other places picking up the story. I can't wait for The Office to do an episode where Michael outlaws the use of paper and pens. Here's the clip.

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Thu, 08 May 2008 09:29:11 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5008255&view=rss&microfeed=true
<![CDATA[ Milfs Mortified By Urban Outfitters' Bawdry Books ]]> Marci Milfs was appalled to see risque books being sold at her local Urban Outfitters store in Lynwood, Washington. According to The Herald, she was out clothes-shopping with her son when she came across the racy books. The titles included, "Pornogami: A Guide to the Ancient Art of Paper-Folding for Adults," a how-to for making anatomically correct paper artwork and "Porn for Women," a photo book showing men doing housework. Details, inside...


"When I saw it, I was shocked," said Milfs. She was so offended by the books that she prepared a complaint to her state representative and to other organizations such as Morality in Media, Concerned Women of America and the American Family Association.

Milfs contacted Urban Outfitter's corporate office. "They said they are not sex books or pornography books, but that they are art books and their goals are to support the artists," Milfs said. Urban Outfitters has not made any official comment.

To protect children from sexually explicit content, many states have laws that limit children's access to any material that lacks "serious, artistic, political, scientific or literary value," said Robert Peters, president of Morality in Media, a group established to fight pornography. "The vagueness of the state law creates a legal gray area," according to Peters. "Arguably, an item that is inappropriate for children might be allowable if it's found suitable for adults."

According to Milfs, "It's not freedom of speech. It's selling adult books to teenagers." Whether or not a book such as this qualifies as "adult" is subjective to each adult individual, and just because a book has the word "porn" in its title, doesn't mean it's pornography. While we certainly agree that Milfs has the right to raise her child in a porn-free environment, we're just not convinced that paper genitalia qualifies as porn, however, your mileage may vary.

Mom appalled at racy books in store for teens at Alderwood mall [The Herald]

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Tue, 06 May 2008 09:47:26 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5007935&view=rss&microfeed=true
<![CDATA[ Is The "Unbreakable Autolock" Actually Just "Gone In 60 Seconds?" ]]> Reader Alan thought that installing the Unbreakable Autolock would give him some peace of mind and enhance his vehicle's security. But those thoughts were quickly dashed when his Toyota Rav4 was stolen in the middle of the night. The device is supposed to immobilize the brake or clutch making a car impossible to drive. Alan did some research, and to his amazement, found a video of a young boy picking an identical lock in under a minute. The lock-pick video and his letter, inside...

Dear Consumerist,

To my surprise, my 2002 Toyota RAV4 vehicle was stolen last night. I thought I always have a peace of mind when it comes to the security of my vehicle. I don't think this is one of the most stolen vehicles, and my vehicle wasn't kept exceptionally well with dents behind the vehicle. I have LoJack installed and Unbreakable Autolock model#1740.

My father woke up at 3am and just happened to peek outside the window and discovered our vehicle was missing from our driveway. The truth is everything is breakable in less than a minute even the so called Unbreakable Autolock. I doubt I will ever get $5000 dollars as they claimed when your vehicle was stolen. Here is a video from Youtube, sounds like a kid showing you how to pick a $60 lock in less than a minute.

Thanks,
Alan

We're sorry to hear about your loss, Alan. We would certainly hope that you are a candidate for Autolock's $5000 guarantee. Autolock's website doesn't reveal any details about their guarantee but we suspect there are a sea of loopholes that prevent the company from making frequent pay-outs. We'll keep our fingers crossed that your LoJack produces results in the coming days. Let's put it out to the Consumerists: What, if any, are the best vehicle security devices on the market?

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Tue, 06 May 2008 09:17:40 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5007926&view=rss&microfeed=true
<![CDATA[ Darque Tan Prevents You From Dying Of Vitamin-D Deficiency ]]> According to an article in The Daily Texan, law student Emily Prewett, has filed a complaint with the Texas Attorney General against the company Darque Tan because of their misleading and irresponsible ads. One of their television commercial begins with a man in white lab coat saying, "Science has discovered that UVB from tanning converts cholesterol into Vitamin D." Then the narrator says, "Mmm yeah. Vitamin D-licious. Come get yours with a free week of level 1 tanning." The TV ad and more details, inside...

In another advertisement a man in a lab coat says, "Getting the Vitamin D you need has never been easier. To get you 4000 IU, it takes 20 cans of sardines - Mmm good - or 40 glasses of milk, if you tolerate lactose. Better yet, get a full 4000 IU of Vitamin D in just five minutes in a tanning bed at Darque Tan." Darque Tan seems to want us to believe we would drop dead from a Vitamin D deficiency unless we nourish our bodies with their life giving tanning beds.

Prewett is concerned because the ads portray tanning as a health benefit with no risks. "I don't have an issue with the company, I just have in issue with that particular advertising campaign," said Prewett. "I think that's the wrong message to be sending potential customers. And it's prohibited for a reason, and it's because there are so many health studies that link cancer and other risks to UV exposure."

Prewett's is not the first complaint lodged against Darque Tan's advertising campaign. In fact, Darque Tan's health claims are in clear violation of Texas' health and safety code which states, "A tanning facility operator may not claim or distribute promotional materials that claim using a tanning device is safe or free from risk or that using a tanning device will result in medical or health benefits." Doug McBride of Texas Department of State Health Services said, "They cannot make that claim legally. They cannot make any health claim."

There is little doubt that prolonged UV exposure carries significant risks whether it be from the sun or tanning beds. We agree with Emily that these advertisements are composed of 1 part fact per one hundred parts fiction. With tanning or any product it is irresponsible and dangerous to circulate advertisements that exaggerate or invent health benefits and ignore all of the health risks. Obviously advertisements are going to be biased but there has to be a line that should not be crossed to help up us stay safe. We tip our sun visors to you, Emily.

Darque Tan ads elicit complaint from law student [The Daily Texan] (Thanks to Brad for sending this in!)

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Thu, 01 May 2008 12:08:39 EDT Jay Slatkin http://consumerist.com/index.php?op=postcommentfeed&postId=5007458&view=rss&microfeed=true
<![CDATA[ Comcast Contractor Van Does Doughnuts ]]>
If you've ever wondered why Comcast is late for your appointment, it may be because their contractors are too busy doing doughnuts in the snow with their work vans, as shown in this awesome video! When I showed this to Carey, he said, "I actually like them more having seen it." Whooo, it's Comcastic!

(Thanks to Waldon!)

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Mon, 28 Apr 2008 13:20:14 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=5007148&view=rss&microfeed=true
<![CDATA[ Halve Your Shipping Costs With Amtrak ]]> Express shipping from Amtrak is a cost-efficient way to ship packages between cities, sometimes costing half the price of UPS or FedEx.

Here's how it works: you drop your package off at a participating station, Amtrak ships it off, and the recipient picks it up in the destination city.

Because Amtrak always has to futz something up, express shipping isn't offered out of Penn Station, but New Yorkers can still receive packages "(or human remains.)"

Save With Dave: Amtrak Shipping [CBS 13]
Amtrak Express Shipping [Amtrak]
(Photo: reivax)

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Sat, 26 Apr 2008 13:23:54 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=384378&view=rss&microfeed=true
<![CDATA[ Satire: Home Depot Honors Fallen Veterans With "Memorial Decks" ]]> The Onion News Network delivers a mock news sketch where an interview with the mother of a fallen US soldier is interwoven with bald-faced Home Depot ads. It skewers in-programming product placement, retailers bestowing empty honors to capitalize on tragedy and drive sales, and all those morning "news" talk shows with the substance of a used candy wrapper. And, according to America's second-finest news source, Best Week Ever, this is actually sorta based on reality.

ONN Video About Home Depot Cashing In On War Vets Would Be More Funny If It Were Less True [Best Week Ever] ]]>
Fri, 25 Apr 2008 15:40:44 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=384199&view=rss&microfeed=true
<![CDATA[ Consumers Use Shopping Spree To Get Store To Make Energy Efficient Choices ]]> Carrotmob leveraged the power of several hundred San Francisco consumers to get a local liquor store to make environmentally friendly choices. How did they do it? Organizer Brent Schulkin went to all the liquor stores and asked if he got a ton of people down there to buy on one day, how great of a percentage of their spending would the store be willing to dedicate to making environmentally friendly improvments? The store with the greatest percentage won and the Carrotmob got several hundred people to show up on one day. The line stretched around the block and bouncers had to be used to regulate the inflow. The consumers spent about five times what the store pulls in on a normal day, generating enough money for the store to redo its lighting system and its refrigeration gaskets. "We can harness the buying power of the casual consumer, get businesses to make environmental choices, and we can do it with the carrot," says Brent in the event video after the jump. Pretty freakin' awesome, a total win-win, imagine what could this look like if it were scaled out on a national level...

(Photo: Mary Catherine O'Connor)

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Wed, 23 Apr 2008 09:07:54 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=383010&view=rss&microfeed=true
<![CDATA[ 8 Monthlong Dodge Charger Problem Fixed After Consumerist Post ]]> sketchydodgedash.jpgWhenever Brian drove his Dodge Charger in the rain, all the dash lights flashed and he had trouble restarting his car, but after 8 months of strife, his problem got fixed after his story posted to The Consumerist. The next day after the post went up, Brian got a call from Paul at Danbury Dodge, his dealership. Paul wanted Brian to bring his car in so the Chrysler tech could inspect it. Brian brought in the car during a rainy day, the problems were recreated, and the Chrysler tech diagnosed and fixed the problem in less than four hours. On repeated visits before this, the dealership kept claiming they couldn't recreate the problem. A rep for Chrysler VP TP Lassdora also called Brian up, apologized profusely, and offered five years of free oil changes and extended Brian's service contract. "In the end, I believe that the Consumerist story forced Chrysler to get involved, whereas Danbury Dodge was content to ignore my complaints," writes Brian. "Thank you to the staff and the readers of the Consumerist for motivating Chrysler and Danbury Dodge to fix my car." Inside, the original video showing how Brian's dashboard reacted in the rain.

UPDATE: Brian says the tech said the root problem was frayed and rubbing wires.

PREVIOUSLY: All The Dashboard Lights Flash Whenever I Drive My Dodge Charger In The Rain

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Tue, 22 Apr 2008 09:26:41 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=382492&view=rss&microfeed=true
<![CDATA[ How To Wean People Off Doctors ]]> howtoweanpeopleoffdoctors.jpgIt's Friday and since no one gives a damn about our groundbreaking Verizon expose, here's a 1999 Daily Show video where a fake HMO spokesperson played by Paul Mercurio presents his case for "How To Wean People Off Doctors". To wit: "Giving birth eats up a lot of time, something today's busy working women don't have much of. That's where our next project comes in. Drive-through maternity clinics. Or, as we like to call them, Stop & Pops." Wasn't Walmart thinking about installing those this year? Full video inside.

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Fri, 18 Apr 2008 17:14:09 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=381658&view=rss&microfeed=true
<![CDATA[ Dateline Investigates Shady Annuity Salesmen Targeting Seniors ]]> tyroneclark.jpgDateline did a hidden camera investigation into the world of shady annuity salesmen targeting seniors and playing on their emotions to lock their life savings away in funds they may never live to receive the benefit from, or pay stiff penalties, not disclosed in the sales pitch, for early withdrawal. In this clip, Dateline producers attended "Annuity University," a two-day session run by Tyrone Clark to teach them how to sell to elders. He settled with the state of Massachusetts after he published a sales pamphlet that told salespeople to treat seniors "like they were selling to a twelve year old" and to hit their "fear, anger, and greed buttons" to make the sale. He also sells questionable self-promotional tools and services. In one of them, a fake radio guy will call up the salesperson and interview them like they're a financial expert on the radio. The session is recorded and the salesman gets CDs to pass out, so they can pass themselves off as legitimate financial advisers. Video, inside...

So why are annuities bad for Seniors? Well, In a 2002 article, the WSJ said, "The higher fees of most annuities can often cancel out their tax advantages; most annuities lock in investors for years; and annuities saddle heirs with higher taxes, unlike mutual funds or most other investments." Make sure to warn elder friends and family members about letting sales people into their homes, and caution them against putting the money they worked for their whole life into an annuity.

Tricks of the trade [Dateline via AllFinancialMatters]

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Tue, 15 Apr 2008 15:45:25 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=380060&view=rss&microfeed=true
<![CDATA[ 30 Years Of Confidential Walmart Videos For Sale ]]> The Wall Street Journal says that a video production company that earned 90% of its revenue from taping Walmart's internal meetings over the past 30 years has lost the Walmart account—but retained the rights to the video library.

Now the videos are available to anyone who wants to see them —for a price. Lawyers, reporters, activists and journalists are lining up at the production company's tiny new office, cash in hand.

From the WSJ:

They sold their 20,000-square-foot production facility and moved into an 800-square-foot rented office. They now hope to sustain the company by selling access to the Wal-Mart videos. They charge $250 an hour for video research, and additional fees for a DVD copy of film clips.

Plaintiffs attorney Diane M. Breneman stumbled across the videos while working on a lawsuit she filed in 2005, on behalf of a 12-year-old boy, against Wal-Mart and the manufacturer of a plastic gasoline can sold in its stores. Her client was injured when he poured gasoline from the container onto a pile of wet wood he had been trying to light, and the can exploded. The lawsuit alleges that the containers are unsafe because they don't contain a device that prevents flames from jumping up the spout and exploding.

Wal-Mart's lawyers have argued in court filings that the retailer couldn't have known that the product "presented any reasonable foreseeable risk...in the normal and expected use."

Ms. Breneman says that when she first laid eyes on the racks of tapes, "I thought, 'How could anyone in the world allow this to exist?'" The videos, she says, deal with "everything anyone would want on Wal-Mart....They've got 30 years of people winging it."

Ms. Breneman says Flagler Productions located videos of product presentations to Wal-Mart managers in which executives gave parody testimonials about the same brand of gasoline can. In an apparent coincidence, one manager joked about setting fire to wet wood: "I torched it. Boom! Fired right up." In a separate skit, an employee is seen driving a riding lawn mower into a display of empty gasoline cans. A Wal-Mart executive vice president observing the collision jokes: "A great gas can. It didn't explode." The tapes were made before the lawsuit was filed.

Other revealing moments include: "A former executive vice president and board member challenges store managers in 2004 to continue his work opposing unionization. Male managers in drag lead thousands of co-workers in the company's corporate cheer. In another meeting, managers mock foolish or dangerous use of a product sold in its stores. In 1991, founder Sam Walton describes Hillary Clinton, then a Wal-Mart director, as "one of us."

The video company says it offered to sell the tapes to Walmart for several million dollars, but the retailer would pay only $500,000, saying that the "footage wouldn't be of interest elsewhere."

Candid Camera: Trove of Videos Vexes Wal-Mart [WSJ]
(Photo:Clean Wal-mart)

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Thu, 10 Apr 2008 10:38:28 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=378219&view=rss&microfeed=true
<![CDATA[ Buy True Love Online At Harmotrex ]]>
eHarmony gets sent up in this spoof video made by Consumerist reader Will. True love can be bought on the internet! Settling for less has never been so easy. Transcript inside...
GUY: Compatibility is so important to a relationship.

GIRL: When we first met, it was love at first sight.

GUY: It's true. When I first saw her, I was like, Bam! True love can be bought on the internet! It's so simple.

GIRL: Before I use to worry and thought, maybe my standards were too high.

GUY: Or too low.

GIRL: But then we learned to let a computer set the standard for us, and here we are.

GUY: And it's careful, too! I mean, if she can fill out a 10 million survey question form, she can't be a total ax- wielding maniac, right?

GIRL: Being careful is important, because I have genital herpes.

GUY: And I don't. Wait, you genital herpes? Good thing I'm gay! Phew, dodged a bullet there.

DR: Remember, true love is something special and can't be added to a shopping cart. Join us online today and take our compatibility exam. But please remember to use a condom. Settling for less has never been so easy. Log on today.

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Mon, 07 Apr 2008 11:07:45 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=376768&view=rss&microfeed=true
<![CDATA[ Running Low On In-Store Exchanges Under Your Total Access Plan? Try Visiting A Different Blockbuster Location ]]> Hacking Netflix reports that many Blockbuster locations don't use a centralized network to keep tabs on Total Access usage. The tip was originally reported by Kevin Tostado, who took down his post after a ball-busting conversation with Blockbuster in which they asked him to cease and desist. Fortunately, Google's marvelously efficient spiders reached Kevin's site before Blockbuster and preserved the post.

Here's what he wrote:

Well, after I had blown through my 5 free in-store exchanges by mid-March (on the bottom of your Blockbuster receipt it tracks how many in-store exchanges you've done this month), I decided to see what happens if I go in and try a get 6th in-store exchange. Well, as to be presumed, I didn't get a free exchange, but the online movie did serve as a $3.00 coupon off the price of the rental ($4.99 movie), which just further confused me. Apparently, buried in their FAQs it says "If the pre-determined number of free in-store exchanges is met during the calendar month, you have the ability to exchange your Online DVDs for discounted movie rentals for the remainder of the month." The bummer is it doesn't mention how much of a discount it is. For a .99 rental, is there even a discount?

In the process of trying to figure out the limits of the system, I realized that different Blockbuster stores are keeping track of the in-store exchanges separately. Yes, that's right. After getting my free 5 in-store exchanges at one store, I simply took my next 5 online movies to another nearby Blockbuster and was able to get another 5 in-store exchanges during the same month.

Before dashing out to exchange your DVDs, be warned: Blockbuster is threatening vengeance on anyone who takes advantage their apparently lax oversight:
Blockbuster tracks whether individuals are abusing their online subscription plan and "gaming" the system to exceed the number of in-store exchanges they are allowed per month.

If an online subscriber tries to circumvent the terms of their plan, and in this instance gain more free rentals than allowed, we'll know and ask them to stop if they want to remain an online subscriber, just as we're doing with Kevin.

Make of this what you will.

Blockbuster Total Access Extra Movie Hack? [Hacking Netflix]
Blockbuster Warns Against "Gaming the System" [Hacking Netflix]
(Photo: Knowzy) (Thanks to Jeff!)

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Sun, 06 Apr 2008 12:35:30 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=376576&view=rss&microfeed=true
<![CDATA[ Ric Romero Reports: Battle Of The Dishwashing Detergents ]]> Consumer Reports cut through the greasy claims of competing dishwasher detergents to find out which one is best suited for Ric Romero's "dirty dish-duty." The winner? Much like the Special Olympics, everyone won. Each detergent works fine if you scrub long enough. Efficiency comes with a price, and Dawn direct foam was the costliest and speediest of the twelve brands tested, followed closely by Ajax Lemon Dish Liquid.

To test, Consumer Reports takes glasses coated with a mixture of flour, egg yolk, sugar, and evaporated milk then puts it in an oven for ten minutes in order to simulate baked-on food. After the glass cools, testers place it in a scrubbing machine with warm water and one teaspoon of detergent. A counter then tallies the number of scrubs it takes to remove the food. Steel panels are dipped in beef fat and left to dry to test for grease removal.
Tangy!

Which dishwashing detergent works best? [ABC 7]
PREVIOUSLY: Inside The Consumer Reports Testing Facility

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Sat, 29 Mar 2008 10:18:52 EDT Carey http://consumerist.com/index.php?op=postcommentfeed&postId=373551&view=rss&microfeed=true
<![CDATA[ Geek Squad Feels "Unfairly Targeted" By Consumerist Expose ]]> When personal finance magazine Kiplinger asked the Geek Squad about our video that caught one of their technicians stealing porn from our harddrive (peeping tomism, hardly limited to Geek Squad, is just as rampant in the computer repair industry as the photo developing industry), an unidentified Geek Squad spokeswoman ingenuously responded, "We have been the target of a blog that prefers to focus on the exceptions to our service and not the overall, vast majority of successful services we provide to clients." That's like saying dirt is unfairly targeted by a broom. Where there's a valid complaint, we'll post. Where there's a consumer whose rights aren't respected, we will defend. We don't have a vendetta against the Geek Squad, or any other company. We have a vendetta against bad customer service. That's our bottom line. After the jump, the original undercover video...

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Fri, 28 Mar 2008 19:47:22 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=373702&view=rss&microfeed=true
<![CDATA[ Interview: Ralph Nader Says We're Living Under Corporate Fascism ]]> interviewwithnader.jpgRalph Nader, running for President in 2008, sat down with Red Tape Chronicles to talk about the current deplorable state of consumer affairs. The video kicks butt and reminds me why I get up in the morning. Highlights:
On the derailing of the consumer protection movement: Laws aren't being enforced, not enough prosecutors on the corporate fraud beat.
On the other candidates: Their campaigns are based on law and order. Not one has put the words consumer and protection together in one of their speeches.
On unfair contracts: A common clause now says that the seller has the right to change terms of contract at any time, that's the end of contract law.
On the sub-prime meltdown: It's the government's job to force credit rating settings. There should be a plain-language law mandating that mortgages are written in a language average people can understand
On education: Spend so much time teaching students to use computers but we don't teach kids how to shop for their maximum health safety and economic well-being... what's the point of earning money if you're just going to lose it to corporate scams?
On activism: You want a better country, you've got to spend more of your time more time away from american idol, and more time on your members of Congress. We're millions of people, but corporations don't have a single vote, and members of congress are there because of our votes, so make those votes count.

Video inside.


Note: Anyone ranting off-topic in the comments about how Nader threw the election may get a visit from *~El Bandito~*

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Fri, 28 Mar 2008 11:19:27 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=373394&view=rss&microfeed=true
<![CDATA[ How To Haggle ]]> The pricetag is no longer the final word, stores are playing "let's make a deal," and haggling is in. Consumer Reports Todd Marks tells The Today Show the secrets to haggling success:
  • Be open and friendly in your discussion with the salesperson, ask for them to "work with you" on the price
  • Be discreet, don't broadcast to other shoppers that you're getting a deal
  • Escalate to a manager if the salesperson isn't empowered to make a decision
  • Do your research so you know the fair price to ask for
  • Be creative, ask for free shipping
  • Offer to pay cash so they don't have to pay a credit card transaction fee
Still sound hard to do? When Consumer Reports surveyed its readers, even if they were embarrassed by the process, they reported being successful more than half the time.

Check out some of our other posts on haggling for more tips on the art of the deal. ]]>
Mon, 24 Mar 2008 11:32:29 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=371365&view=rss&microfeed=true
<![CDATA[ Ex-Sub-Prime Borrowers Live In Tent Cities On LA Outskirts ]]> Where do you go if you have no money and you lost your house to foreclosure? How about a tent city! Such are springing up on LA's outer rim, and their numbers are growing, as seen in this BBC tv report. The American Dream, imploded.

[via Boing Boing]

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Tue, 18 Mar 2008 10:02:25 EDT Ben Popken http://consumerist.com/index.php?op=postcommentfeed&postId=369096&view=rss&microfeed=true